Arkansas Department of Commerce, Division of Workforce Services v. Legal AId of Arkansas (Majority, with Dissenting)
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Legal Aid submitted an Arkansas Freedom of Information Act (FOIA) request to the Division of Workforce Services (DWS) seeking information about how DWS and its third-party vendors determined eligibility for applicants of the Unemployment Insurance and/or Pandemic Unemployment Assistance programs. Item 10 sought “[a]ll public records, including communications, created by, sent by, sent to, or otherwise provided to DWS employees between March 1, 2020, and present that contain the words ‘algo’ or ‘algorithm’ in singular or plural form.” Legal Aid did not request confidential information about any claimant.
After DWS failed to provide a timeline for the production of the documents, Legal Aid filed suit. DWS’s representative testified that the records responsive to Item 10 were expected to comprise more than 42,000 pages of emails that had to be printed, reviewed, and redacted. The circuit court ordered DWS to submit an estimated timeline for production and to provide records on a weekly basis in accordance with its timeline. Legal Aid subsequently claimed that DWS redacted information that concerned algorithms, or factors, that the agency uses in its processes to determine benefit eligibility. DWS cited ongoing fraud investigations. The Arkansas Supreme Court affirmed an order that the unredacted documents be produced, and that access to and management of the documents be limited. The court found that neither the law enforcement nor the competitive advantage FOIA exception applied.
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