Commc'ns Workers of Am., ALF-CIO v. Pub. Serv. Comm'n of Md.
Annotate this CaseVerizon Maryland, a telecommunications company, and the staff of the Public Service Commission (PSC) obtained PSC approval of a global settlement of six pending cases. Verizon employed an alternative form of regulation (AFOR) under Md. Code Ann. Pub. Util. Co. (PUC) 4-301 that included up to $6,000,000 in bill credits to customers with out-of-service complaints that were not resolved in compliance with specified standards. PSC approved the AFOR pursuant to PUC 4-301. A technicians union objected, contending that the service quality aspects of the AFOR did not ensure the quality, availability, and reliability of service required by PUC 4-301. The circuit court affirmed PSC's approval of the AFOR. The Court of Appeals affirmed, holding that PSC acted within its discretion in approving the AFOR, as PUC 4-301's use of the term "ensuring" did not require that PSC be completely certain that Verizon's incentive strategy would result in compliance with standards.
Some case metadata and case summaries were written with the help of AI, which can produce inaccuracies. You should read the full case before relying on it for legal research purposes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.