Land v. IU Credit UnionAnnotate this Case
The Supreme Court reversed the judgment of the trial court granting the IU Credit Union's (IUCU) motion to compel individual arbitration and finding an enforceable agreement to arbitrate between the parties, holding that Tonia Land's silence and inaction did not amount to acceptance of the agreement.
When Land, who maintained at least two checking accounts with IUCU, registered for online banking for one of her accounts she received by email a an agreement (the disclosure) permitting ICU to modify the terms and conditions to its services and send any notice to Land via email. Under the disclosure, Land was deemed to have received any such notice three days after it was sent. IUCU later sent Land an addendum, which Land claimed never to have received. Land later filed a class action complaint alleging breach of contract and other claims based on the agreement's amendment. IUCU moved to compel individual arbitration, which the trial court granted. The Supreme Court reversed, holding (1) IUCU provided Land with reasonable written notice of its offer to amend the agreement; (2) Land's silence and inaction did not amount to an acceptance of IUCU's offer; and (3) therefore, there was no enforceable agreement to arbitrate.