Anderton v. The Practice-Monroeville, P.C.
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The Practice-Monroeville, P.C., is a medical-practice group located in Monroeville. Allscripts Healthcare, LLC, based in North Carolina with no Alabama offices, sells health-care software to health-care providers. Jackson Key Practice Solutions, LLC is a certified "sales-and-service partner" of Allscripts, selling and servicing Allscripts software, and Anderton is an employee and partial owner of Jackson Key. In May 2011, the Practice and Allscripts entered into a written contract in which the Practice purchased health-care software called "MyWay" from Allscripts through Jackson Key. The contract contained an arbitration provision, which stated in pertinent part: "Any dispute or claim arising out of, or in connection with, this Agreement shall be finally settled by binding arbitration in Raleigh, NC, in accordance with the then-current rules and procedures of the American Arbitration Association ...." The Practice became dissatisfied with the performance of the MyWay software and unsuccessfully attempted to cancel its contract with Allscripts. The Practice sued Jackson Key and Anderton, but not Allscripts, in circuit court. Jackson Key and Anderton moved to compel arbitration based on the arbitration provision in the contract. Anderton and Jackson Key appealed the Circuit Court's order denying their motion to compel arbitration. After review, the Supreme Court found the circuit court erred in its decision, reversed and remanded the case for further proceedings.
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