2006 Code of Virginia § 63.2-1728 - Establishment of toll-free telephone line for complaints; investigation on receipt of complaint...

63.2-1728. Establishment of toll-free telephone line for complaints;investigation on receipt of complaints.

With such funds as are appropriated for this purpose, the Commissioner shallestablish a toll-free telephone line to respond to complaints regardingoperations of assisted living facilities, adult day care centers and childwelfare agencies. Upon receipt of a complaint concerning the operation of anassisted living facility, adult day care center or child welfare agency,regardless of whether the program is subject to licensure, the Commissionershall, for good cause shown, cause an investigation to be made, includingon-site visits as he deems necessary, of the activities, services, recordsand facilities. The assisted living facility, adult day care center or childwelfare agency shall afford the Commissioner reasonable opportunity toinspect all of the operator's activities, services, records and facilitiesand to interview its agents and employees and any child or other personwithin its custody or control. Whenever an assisted living facility, adultday care center or child welfare agency subject to inspection under thissection is determined by the Commissioner to be in noncompliance with theprovisions of this subtitle or with regulations adopted pursuant to thissubtitle, the Commissioner shall give reasonable notice to the assistedliving facility, adult day care center or child welfare agency of the natureof its noncompliance and may thereafter take appropriate action as providedby law, including a suit to enjoin the operation of the assisted livingfacility, adult day care center or child welfare agency.

(1993, cc. 730, 742, 63.1-198.03; 2002, c. 747.)