2019 Massachusetts General Laws
Part I - Administration of the Government
Title XXII - Corporations
Chapter 171 - Credit Unions
Section 54 - Telephone Service for Account Information
Section 54. Every credit union which advertises to the public any share, deposit or credit account shall maintain a telephone service for its customers to call and obtain information relative to such account. Such information shall include, but not be limited to, the current rates of interest or yields, service fees charged, minimum balances or investments required and other types of accounts or investment funds or trusts available. Such telephone service shall not be used to access personal account information or to apply for or to obtain a new account or extension of credit.
Any such credit union shall make such telephone service available during any hour that any of its offices are open for business.