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342.329 Division of Ombudsman and Workers' Compensation Specialist Services -Functions -- Ombudsman program -- Toll-free telephone access.
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The Division of Ombudsman and Workers' Compensation Specialist Services shall
be headed by a director appointed by the commissioner with the approval of the
Governor, in accordance with KRS 12.050 and 342.230. The functions of the
division shall include:
(a) Serving as an information source for employees, employers, medical,
vocational, and rehabilitation personnel, carriers, and self-insurers;
(b) Responding to inquiries and complaints relative to the workers' compensation
program;
(c) Advising all parties of their rights and obligations under this chapter;
(d) Assisting workers in obtaining medical reports, job descriptions, and other
materials pertinent to a claim for benefits and preparing all documents
necessary for a claim application; and
(e) Performing other duties as required by the commissioner through
administrative regulations promulgated by the commissioner.
The employee, employer, carrier, self-insured administrator, and medical provider
shall promptly comply with reasonable information requests from an ombudsman.
The ombudsman program shall be staffed with personnel trained in techniques
performed by ombudsmen and who are familiar with medical and vocational
rehabilitation principles and knowledgeable about the provisions of this chapter and
applicable administrative regulations.
A toll-free telephone number shall be provided throughout the Commonwealth to
insure easy access by all parties to the division.
Effective: July 15, 2010
History: Amended 2010 Ky. Acts ch. 24, sec. 1818, effective July 15, 2010. -Amended 1996 (1st Extra. Sess.) Ky. Acts ch. 1, sec. 71, effective December 12,
1996. -- Created 1994 Ky. Acts ch. 181, Part 2, sec. 7, effective April 4, 1994.
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