C.H v. CAMDEN COUNTY BOARD OF SOCIAL SERVICES -
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APPROVAL OF THE APPELLATE DIVISION
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SUPERIOR COURT OF NEW JERSEY
APPELLATE DIVISION
DOCKET NO. A-2192-19
C.H.,
Petitioner-Appellant,
v.
CAMDEN COUNTY BOARD
OF SOCIAL SERVICES,
Respondent-Respondent.
___________________________
Argued September 27, 2021 – Decided October 19, 2021
Before Judges Sumners and Firko.
On appeal from the New Jersey Department of Human
Services, Division of Medical Assistance and Health
Services.
Cari-Ann Levine argued the cause for appellant
(Cowart Dizzia, LLP, attorneys; Cari-Ann Levine and
Jenimae Almquist, on the briefs).
Mark D. McNally, Deputy Attorney General, argued
the cause for respondent (Andrew J. Bruck, Acting
Attorney General, attorney; Melissa H. Raksa,
Assistant Attorney General, of counsel; Mark D.
McNally, on the brief).
PER CURIAM
Petitioner C.H.,1 who is now deceased, appeals from a final agency
decision by the Department of Human Services (DHS), Division of Medical
Assistance and Health Services (Division), denying his Medicaid application
because he failed to provide bank records after receiving multiple requests from
the Camden County Board of Social Services (Board). We affirm.
I
On December 29, 2017, C.H., a long-term care resident at the Deptford
Center for Nursing and Rehabilitation since his admission in March 2018, filed
an application with the Board for Medicaid benefits under the Aged, Blind, and
Disabled Program. On May 18, 2018, the Board sent C.H. a verification letter
requesting him to confirm the source of an August 18, 2017, T.D. bank account
deposit totaling $11,967.54; a September 5, 2017 debit payment; and to forward
a copy of his birth certificate. C.H.'s application was marked as "pending" and
he was granted a fifteen-day extension to June 2 to provide the requested
documentation.
1
According to his death certificate, petitioner's first name is M. and, thus, has
been identified as "M.H." in Cheryl Soistmann's designated authorized
representative (DAR) application. However, the record and the parties' merits
briefs refer to petitioner as "C.H." We will use that appellation.
A-2192-19
2
In the meantime, on May 23, the Board sent another verification letter to
C.H., this time to his DAR Soistmann. (Ra4-6). The letter reiterated the request
seeking verification of the source of the $11,967.54 deposit on August 18, 2017.
In the same letter, the Board also sought C.H.'s complete T.D. bank statements
for one account for March 1, 2014 to April 30, 2014 and another account for
April 14, 2017 to November 30, 2017. As to both accounts, the Board sought
verification of "all transactions $2000[] and over, if any." The Board also
specified that the September 5, 2017 debit it previously inquired about was in
the amount of $2699. C.H. was granted another fifteen-day extension, having
until June 7, 2018 to provide the requested documentation.
When Soistmann did not comply with the Board's requests, the agency
sent her a verification letter on July 16, as a "[f]inal request" with "no additional
extensions" to provide the documentation. The Board also sought additional
information regarding transactions for a T.D. bank account, including a
$26,638.96 deposit on April 14, 2017; the identification of the owner of a T.D.
bank account; and if owned by C.H., complete bank statements for December 1,
2012, to December 31, 2017; and verification of "all transactions $2000[] and
over, if any." In addition, the Board specifically sought verification of a $10,000
A-2192-19
3
deposit on January 16, 2014. A fifteen-day extension to August 1, 2018, was
given to provide the documentation.
Over the next thirty days, Soistmann and Board caseworker, Kelly Myers,
exchanged several emails concerning the former's claim that she had difficulties
in communicating with C.H.'s bank to obtain the sought-after documents. On at
least two separate occasions, Myers suggested additional options for Soistmann
to provide the requested documentation, even after the deadline to provide the
documentation had expired. 2
Despite Soistmann's non-compliance by the
deadline, the Board continued to ask her for the
documentation. In an August 9 email—eight days after
the Board's deadline—Myers advised Soistmann she
hadalready been instructed to deny [C.H.'s] application
if everything was not provided by the due date, which
has already passed. . . . If you have any of the items[,]
you should send them as soon as possible so I can note
I have received something because I won't be able to
grant an extension.
2 In a July 16, 2018 email, Myers informed Soistmann that "two deposit
transactions" from C.H.'s bank were illegible "[p]robably because they were
faxed." Myers then asked if Soistmann could "try emailing . . . or mailing the
originals please?" In Myers' August 9 email, Soistmann was reminded that two
check deposits faxed were illegible, therefore Soistmann "should also mail or
email clear copies please."
A-2192-19
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On Friday, August 17, Myers emailed Soistmann telling her to submit the
requested documentation "at least [by the following] Monday but possibly
Wednesday."
C.H. unfortunately died on September 1. On September 19, the Board
denied C.H's application for "[f]ailure to assist by not providing the requested
documentation: [f]ailed to provide verification of ownership for one transfer
account . . . and [the] source of one $10,000 deposit." Approximately one year
later, Deptford Center staff member Jannell Thomas became C.H.'s DAR,
having been appointed by Carol N. Goloff, Administrator of the Estate of M.H. 3
C.H. made a timely request for a fair hearing. The Board eventually
received the requested documentation from C.H.'s counsel in October 2019, well
over a year after the last deadline afforded by the Board.
Following the October 28, 2019 hearing, an Administrative Law Judge
(ALJ) issued an initial decision on November 14, affirming the Board's denial
of C.H.'s Medicaid application. The ALJ rejected C.H.'s assertion "that the
Medicaid application should not have been denied where all verifications known
to the DAR had been requested prior to the Board’s deadline, diligence was
3 On July 5, 2019, the Camden County Surrogate issued letters of administration
to Goloff.
A-2192-19
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shown, and petitioner did not purposefully or deliberately refuse to cooperate
with the application process." The ALJ also found no merit in C.H.'s contention
"that the Board failed to assist the applicant in compliance with N.J.A.C. 10:71-
4.1(d) and to use secondary sources when available N.J.A.C. 10:71[]-1.6(a)(2)."
The ALJ reasoned:
The regulations [(N.J.A.C. 10:71-2.2(c), -2.2(e)(2), and
-2.3(a))] clearly establish that an applicant must
provide sufficient information and verifications to the
Board in a timely manner to allow it to determine
eligibility. The record reflects that the Board complied
with the regulations in processing the application and
notifying C.H. that additional documentation was
required to determine eligibility. [C.H.] did not provide
the information before the August 1, 2018 deadline—
and not before the September 19, 201[8], letter of
denial. Nor was evidence shown that [C.H.] formally
requested an extension of time for submission of
information.
The ALJ also noted, "although [C.H.] may [have] ultimately been able to obtain
the documents requested after considerable effort, 'exceptional circumstances'
are not present to justify an extension of the time limit."
In its December 8 final agency decision, the Division stated it was
adopting the ALJ's initial decision "in its entirety and incorporat[ing] the same
herein by reference." The Division added: "The credible evidence in the record
indicates that [C.H.] failed to provide the needed information prior to the August
A-2192-19
6
1, 2018 deadline or the September 19, 2018 denial of benefits. Without this
information, [the Board] was unable to complete its eligibility determination and
the denial was appropriate."
II
"Judicial review of agency determinations is limited." Allstars Auto
Group, Inc. v. N.J. Motor Vehicle Comm'n, 234 N.J. 150, 157 (2018). "An
administrative agency's final quasi-judicial decision will be sustained unless
there is a clear showing that it is arbitrary, capricious, or unreasonable, or that
it lacks fair support in the record." Ibid. (quoting Russo v. Bd. of Trs., Police
& Firemen's Ret. Sys., 206 N.J. 14, 27 (2011)). In reviewing the agency's
decision, we consider:
(1) whether the agency's action violates express or
implied legislative policies, that is, did the agency
follow the law;
(2) whether the record contains substantial evidence to
support the findings on which the agency based its
action; and
(3) whether in applying the legislative policies to the
facts, the agency clearly erred in reaching a conclusion
that could not reasonably have been made on a showing
of the relevant factors.
[Ibid. (quoting In re Stallworth, 208 N.J. 182, 194
(2011)).]
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"A reviewing court 'must be mindful of, and deferential to, the agency's
expertise and superior knowledge of a particular field.'" Id. at 158 (quoting
Circus Liquors, Inc. v. Governing Body of Middletown Twp., 199 N.J. 1, 10
(2009)). "A reviewing court 'may not substitute its own judgment for the
agency's, even though the court might have reached a different result.'"
Stallworth, 208 N.J. at 194 (quoting In re Carter, 191 N.J. 474, 483 (2007)).
"Deference to an agency decision is particularly appropriate where
interpretation of the [a]gency's own regulation is in issue." R.S. v. Div. of Med.
Assistance & Health Servs., 434 N.J. Super. 250, 261 (App. Div. 2014) (quoting
I.L. v. N.J. Dep't of Human Servs., Div. of Med. Assistance & Health Servs.,
389 N.J. Super. 354, 364 (App. Div. 2006)). "However, a reviewing court is 'in
no way bound by [an] agency's interpretation of a statute or its determination of
a strictly legal issue.'" Allstars Auto Grp., 234 N.J. at 158 (alteration in original)
(quoting Dep't of Children & Families, Div. of Youth & Family Servs. v. T.B.,
207 N.J. 294, 302 (2011)).
Medicaid, is a federally-created, state-implemented program that provides
"medical assistance to the poor at the expense of the public." Estate of
DeMartino v. Div. of Med. Assistance & Health Servs., 373 N.J. Super. 210,
217 (App. Div. 2004) (quoting Mistrick v. Div. of Med. Assistance & Health
A-2192-19
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Servs., 154 N.J. 158, 165 (1998)); see also 42 U.S.C. § 1396-1. Although a state
is not required to participate, once it has been accepted into the Medicaid
program it must comply with the Medicaid statutes and federal regulations. See
Harris v. McRae, 448 U.S. 297, 301 (1980); United Hosps. Med. Ctr. v. State,
349 N.J. Super. 1, 4 (App. Div. 2002); see also 42 U.S.C. § 1396a(a) and (b).
The State must adopt "'reasonable standards . . . for determining eligibility
for . . . medical assistance . . . consistent with the objectives' of the Medicaid
program[,]" Mistrick, 154 N.J. at 166 (first alteration in original) (quoting L.M.
v. Div. of Med. Assistance & Health Servs., 140 N.J. 480, 484 (1995)), and
"provide for taking into account only such income and resources as are . . .
available to the applicant," N.M. v. Div. of Med. Assistance & Health Servs.,
405 N.J. Super. 353, 359 (App. Div. 2009) (quoting Wis. Dep't of Health &
Family Servs. v. Blumer, 534 U.S. 473, 479 (2002)); see also 42 U.S.C. §
1396a(a)(17)(A)-(B).
New Jersey participates in the Medicaid program pursuant to the New
Jersey Medical Assistance and Health Services Act, N.J.S.A. 30:4D-1 to - 19.5.
Eligibility for Medicaid in New Jersey is governed by regulations adopted in
accordance with the authority granted by N.J.S.A. 30:4D-7 to the Commissioner
of the DHS. The Division is the agency within the DHS that administers the
A-2192-19
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Medicaid program. N.J.S.A. 30:4D-5, -7; N.J.A.C. 10:49-1.1. Accordingly, the
Division is responsible for protecting the interests of the New Jersey Medicaid
Program and its beneficiaries. N.J.A.C. 10:49-11.1(b). Through its regulations,
the Division establishes "policy and procedures for the application process[.]"
N.J.A.C. 10:71-2.2(b). "[T]o be financially eligible, the applicant must meet
both income and resource standards." In re Estate of Brown, 448 N.J. Super.
252, 257 (App. Div. 2017); see also N.J.A.C. 10:71-3.15; N.J.A.C. 10:71-1.2(a).
In New Jersey, the Medicaid applicant is "the primary source of
information. However, it is the responsibility of the [county welfare] agency to
make the determination of eligibility and to use secondary sources when
necessary, with the applicant's knowledge and consent." N.J.A.C. 10:71-
1.6(a)(2). The Board, a county welfare agency, must "[a]ssist the applicant[] in
exploring [his or her] eligibility for assistance[,]" and "[m]ake known to the
applicant[] the appropriate resources and services both within the agency and
the community, and, if necessary, assist in their use[.]" N.J.A.C. 10:71-2.2(c)(3)
to (4). However, the applicant must: "1. [c]omplete, with assistance from the
[Board] if needed, any forms required by the [Board] as a part of the application
process; 2. [a]ssist the [Board] in securing evidence that corroborates his or her
A-2192-19
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statements; and 3. [r]eport promptly any change affecting his or her
circumstances." N.J.A.C. 10:71-2.2(e).
The [Board] shall verify the equity value of resources
through appropriate and credible sources.
Additionally, the [Board] shall evaluate the applicant's
past circumstances and present living standards in order
to ascertain the existence of resources that may not have
been reported. If the applicant's resource statements are
questionable, or there is reason to believe the
identification of resources is incomplete, the [Board]
shall verify the applicant's resource statements through
one or more third parties.
[N.J.A.C. 10:71-4.1(d)(3).]
The applicant bears a duty to cooperate fully with the Board in its
verification efforts, providing authorization to the Board to obtain information
when appropriate. N.J.A.C. 10:71-4.1(d)(3)(i).
If verification is required in accordance with the
provisions of N.J.A.C. 10:71-4.1(d)[(3)], the [Board]
shall . . . verify the existence or nonexistence of any
cash, savings or checking accounts, time or demand
deposits, stocks, bonds, notes receivable or any other
financial instrument or interest. Verification shall be
accomplished through contact with financial
institutions, such as banks, credit unions, brokerage
firms and savings and loan associations. Minimally,
the [Board] shall contact those financial institutions in
close proximity to the residence of the applicant or the
applicant's relatives and those institutions which
currently provide or previously provided services to the
applicant.
A-2192-19
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[N.J.A.C. 10:71-4.2(b)(3).]
The Board may perform a "[c]ollateral investigation" wherein it contacts
"individuals other than members of applicant's immediate household, made with
the knowledge and consent of the applicant[]." N.J.A.C. 10:71-2.10(a). "The
primary purpose of collateral contacts is to verify, supplement or clarify
essential information." N.J.A.C. 10:71-2.10(b). Neither N.J.A.C.
10:71-4.1(d)(3) nor N.J.A.C. 10:71-2.10 requires a Board to undertake an
independent investigation of an applicant. The Board instead is charged with
verifying information provided by an applicant. For example, while N.J.A.C.
10:71-4.2(b)(3) requires the Board to contact an applicant's financial institutions
to verify an account's existence, it does not require the agency to obtain records
directly from a financial institution.
Having carefully reviewed the record and applicable legal principles, we
conclude the Division's decision was not arbitrary, capricious, or unreasonable
and comports with controlling law. The Board's role is to assist the applicant in
completing an application and to verify financial information when necessary.
On three occasions, the Board extended C.H.'s deadline to submit the bank
documentation it requested. The documents were not submitted in a timely
manner. By extending C.H.'s application three times, the Board, in fact,
A-2192-19
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exceeded its requirements to allow more time to submit the requested
documents. The Division, in turn, acted reasonably in upholding the denial of
benefits.
There is no merit to the argument that because C.H.'s bank did not
cooperate with Soistmann's requests for documentation, "the [Board] should
have accepted the only resource information which was available." The
Division properly required C.H. to provide financial documentation to verify
any transaction $2,000 and over. While Soistmann made efforts to obtain the
documentation, she did not provide it in a timely fashion. The fact that the
documentation was eventually obtained and provided to the Board––over a year
after the denial of benefits––suggests it was available. C.H.'s representatives
eventually obtained the documentation without the Board's involvement. The
Board had no obligation to obtain the documentation. Further, there was no
showing the Board was in a position to do so.
There is no merit to C.H's argument that the documents requested by the
Board were unavailable under N.J.A.C. 10:71-4.1(c). C.H. incorrectly construes
the availability of documents as a resource. "A resource shall be considered
available to an individual when…[t]he person has the right, authority or power
to liquidate real or personal property or his or her share of it'" or if the resource
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is "deemed available to the applicant." N.J.A.C. 10:71-4.1(c) (emphasis added).
The regulation does not specify that a resource is a document or documents
verifying the existence of "real or personal property, or his or her share of it."
N.J.A.C. 10:71-4.1(c); see also, Estate of F.K. v. Div. of Med. Assistance &
Health Servs., 374 N.J. Super. 126, 134 (App. Div. 2005) (noting "all liquid and
non-liquid resources are considered countable in determining [Medicaid]
eligibility."). The available resource contemplated by the regulation refers to
the actual resource, not the documentation verifying its existence. And as noted,
C.H.'s counsel did eventually provide the requested documentation.
Despite C.H. not providing these documents by the final deadline of
August 1, the Board continued to effectively leave his application pending forty-
nine additional days. C.H. was repeatedly informed about the document
requests in the Board's May 23, 2018 and July 16 verification letters, as well as
Myers' July 16, 2018 and August 17, 2018 emails. Yet, he failed to supply the
requested documents. Thus, the Board did not violate any expressed or implied
legislative policies in denying C.H.'s application.
C.H. also argues the Board erred in denying his application because he
provided the requested documentation, namely the illegible checks, and
Soistmann "engaged in multiple efforts to secure more information by [the
A-2192-19
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Board] and kept [it] well-informed that the bank and prior [nursing home] were
not releasing that information." And, C.H.'s estate contends, Soistmann's
efforts, along with C.H.'s death, constituted exceptional circumstances under
N.J.A.C. 10:71-2.3(c). We disagree.
Under N.J.A.C. 10:71-2.3(c), "[i]t is recognized that there will be
exceptional cases where the proper processing of an application cannot be
completed within the 45/90-day period."4 Where substantially reliable evidence
of eligibility is still lacking at the end of the designated period, the application
may be continued in pending status. In each such case, the Board shall be
prepared to demonstrate the delay resulted from one of the following:
1. Circumstances wholly within the applicant's control;
2. A determination to afford the applicant, whose proof
of eligibility has been inconclusive, a further
opportunity to develop additional evidence of
eligibility before final action on his or her application;
3. An administrative or other emergency that could not
reasonably have been avoided; or
4. Circumstances wholly outside the control of both the
applicant and [the Board].
[N.J.A.C. 10:71-2.3(c) (emphasis added).]
4
The ninety-day maximum period to process a Medicaid application is for the
disabled or blind. N.J.A.C. 10:71-2.3(a).
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The Board repeatedly informed Soistmann the checks she submitted were
illegible and provided additional options to submit this documentation. More
specifically, the Board denied C.H.'s application because he "[f]ailed to provide
verification of ownership for one transfer account . . . and [the] source of one
$10,000 deposit." In her July 16, 2018 email, Myers requested verification of
the $10,000 deposit. The source of the deposit was not provided to the Board
until October 2019, well over a year after August 1, 2018 deadline.
Finally, the record belies the argument that C.H.'s September 1, 2018
death made it more difficult to acquire the requested documents. The Board
sought the documentation with its first verification letter on May 18, 2018,
almost four months before his death. There is nothing in the record showing
that C.H.'s death prevented or even hindered the production of the
documentation to the Board.
Affirmed.
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