Armata v. Target Corp.Annotate this Case
At issue was whether Title 940 Code Mass. Regs. 7.04(1)(f) (the regulation), implementing Mass. Gen. Laws. ch. 93A, 2, which prohibits creditors from contacting a debtor via telephone, either in person or via text messaging or recorded audio message, in excess of two communications in each seven-day period, applies to creditors who use automatic dialing services or voluntarily decide not to leave voicemail messages.
Creditors are exempt under the regulation when they are “truly unable to reach the debtor or to leave a message for the debtor.” Plaintiff commenced this action alleging that Defendant violated the regulation by telephoning her more than two times in a seven-day period in order to collect a debt. Defendants maintained that they did not “initiate” any communications within the meaning of the regulation because they telephoned Plaintiff with an automatic dialing device and that their telephone calls did not constitute “communications” because Defendants did not leave voicemail messages. A superior court judge granted summary judgment for Defendants. The Supreme Judicial Court reversed, holding that Defendants were not exempt from the regulation.