Parker v. Four Seasons Hotels, Ltd., No. 16-1244 (7th Cir. 2017)Annotate this Case
Parker and her sister, Schiavon, checked into adjoining rooms at the Four Seasons. In each, a sliding glass door separated the shower area from the vanity area. As Parker exited the shower area by opening that door, it exploded, raining shards of glass onto her naked body and causing her injuries. Schiavon summoned help. Gartin, a hotel engineer, arrived, immediately looked at the overhead track and said: “Looks like the stopper moved again!” He explained that a “bunch” of newly installed glass doors had exploded because the track stoppers were not working properly, allowing the door-handles to crash into walls and cause the glass to explode. Gartin said the room was on a “do not sell” list; “You might want to check yours.” Schiavon checked and determined that the door in her room had the same defect. Parker uncovered evidence suggesting that the door in her room had previously shattered and had been replaced. An email between third party contractors revealed that several rooms had similar issues. The hotel conceded negligence. The court blocked Parker from raising the issue of punitive damages before the jury, finding her evidence insufficient as a matter of law. Parker recovered $20,000 in compensatory damages, reduced to $12,000 after set-off. The Seventh Circuit reversed. Four Seasons may have thought it repaired the problem. Parker’s room could have been pulled from service for another reason. These are issues for a fact-finder. Parker has the right to present her punitive damages claim to the jury.