Khan v. Dell, Inc., No. 10-3655 (3d Cir. 2012)Annotate this Case
Plaintiff bought a computer, using the Dell website, and clicked his agreement to Dell's terms, which included an arbitration clause. Plaintiff filed a putative class action, based on claimed design defects with the computer. At the time, the National Arbitration Forum, which was referenced in those terms as the arbital forum, was prohibited, by consent decree, from conducting arbitration. The district court denied Dell's motion to compel arbitration. The Third Circuit vacated. The contract language does not indicate unambiguous intent not to arbitrate disputes if NAF is unavailable. Section 5 of the Federal Arbitration Act creates a presumption favoring arbitration and requires a court to address such unavailability by appointing a substitute arbitrator, 9 U.S.C. 5.