OTO, L.L.C. v. KhoAnnotate this Case
The Supreme Court held that a definitive resolution of the question of whether an arbitral scheme resembling civil litigation can constitute a sufficiently accessible and affordable process was unnecessary in this case because the facts involved an unusually high degree of procedural unconscionability, rendering the arbitration agreement in this case unenforceable.
During his employment Employee signed an arbitration clause grafted onto an acknowledgment of at-will employment. After his employment ended Employee filed a complaint with the Labor Commissioner for unpaid wages. Employer filed a petition to compel arbitration. The Labor Commissioner proceeded to the hearing without Employer and awarded Employee unpaid wages and liquidated damages. The trial court vacated the award, concluding that the hearing should not have proceeded in Employer's absence. The court, however, did not compel arbitration, finding that the agreement was both procedurally and substantively unconscionable. The court of appeal reversed. The Supreme Court reversed, holding (1) even if a litigation-like arbitration procedure may be an acceptable substitute for the Berman process, an employee may not be coerced or misled into accepting this trade; and (2) under the oppressive circumstances of this case, the agreement was unconscionable, rendering it unenforceable.