2015 Tennessee Code
Title 65 - Public Utilities and Carriers
Chapter 32 - Utilities' Cut-off Procedures Act
§ 65-32-104 - Discontinuance of service -- Notice.
(a) A utility shall not discontinue service to a user for nonpayment of services until:
(1) A notice has been mailed to the user stating that service shall be discontinued unless payment is made within a specified time; and
(2) A reasonable, good faith effort is made to notify the user by a utility representative in person that service shall be discontinued on a date certain. Placing a telephone call or sending electronic mail by the utility representative constitutes a reasonable good faith effort; provided, however, that the utility representative need not place a telephone call or send electronic mail to any residence where service has been discontinued within the previous four (4) years.
(b) After such notification procedures have been taken and a user does not make payment of the arrearage or make payment arrangements acceptable to the utility, then service to such user may be discontinued.
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