2014 New York Laws
ISC - Insurance
Article 79 - (7901 - 7913) SERVICE CONTRACTS
7908 - Recordkeeping requirements.

  7908.    Recordkeeping  requirements.  (a) Books and records. (1) A
  provider or its administrator shall keep accurate  accounts,  books  and
  records concerning transactions regulated under this article.
(2)  A  provider's  or its administrator's accounts, books and records
  shall include:
(A) copies of each type of service contract issued;
(B) the name and address of each service contract holder to the extent
  that the name and address have been furnished by  the  service  contract
  holder to the provider;
(C)  a  list  of  the  provider  locations where service contracts are
  marketed, sold, offered for sale, issued, made or proposed to be made or
  administered; and
(D) written claims filed which shall contain at least  the  dates  and
  description of all claims related to the service contracts.
(3)  Except  as provided in subsection (b) of this section, a provider
  or its administrator shall retain all of the  service  contract  records
  required  under  paragraph  two  of  this  subsection pertaining to each
  service contract holder for at least three  years  after  the  specified
  period of coverage thereunder has expired.
(4)  A  provider may keep all records required under this article on a
  computer disk or other similar technology. If the records are maintained
  in other than hard copy, the records shall be capable of duplication  to
  legible hard copy at the request of the superintendent.
(b) A provider discontinuing business in this state shall maintain its
  records until it furnishes to the superintendent satisfactory proof that
  it  has  discharged  all obligations to service contract holders in this
  state.