2011 California Code
Welfare and Institutions Code
DIVISION 8.5. MELLO-GRANLUND OLDER CALIFORNIANS ACT [9000 - 9757.5]
ARTICLE 3. Investigation and Resolution of Complaints
Section 9720
(a) The office shall investigate and seek to resolve complaints and concerns communicated by, or on behalf of, patients, residents, or clients of any long-term care facility. This requirement shall not preclude the referral of other individuals complaints and concerns that a representative becomes aware are occurring in the facility to the appropriate governmental agency. Complaint investigation shall be done in an objective manner to ascertain the pertinent facts.
(b) At the conclusion of any investigation of a complaint, the findings shall be reported to the complainant. If the office does not investigate a complaint, the complainant shall be notified in writing of the decision not to investigate and the reasons for the decision.
(Repealed and added by Stats. 1996, Ch. 1097, Sec. 13. Effective January 1, 1997.)
Disclaimer: These codes may not be the most recent version. California may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
