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2025 Utah Code
Title 69 - Telegraphic and Telephonic Transactions
Chapter 2 - Emergency Service and Prepaid Wireless Telecommunications Service
Part 2 - Public Safety Answering Points and Dispatch Centers
Section 204 - Public safety answering point 911 call processing standards.
Universal Citation:
UT Code § 69-2-204 (2025)
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Effective 5/7/2025
69-2-204. Public safety answering point 911 call processing standards.
Amended by Chapter 346, 2025 General Session
69-2-204. Public safety answering point 911 call processing standards.
- (1)As used in this section:
- (a)"Transfer rate" means the percentage of 911 calls that are:
- (i)received by a public safety answering point during a fiscal year; and
- (ii)transferred to another location in the state.
- (b)"Transfer rate" does not include transfers from a public safety answering point to:
- (i)988 services;
- (ii)poison control; or
- (iii)until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety.
- (a)"Transfer rate" means the percentage of 911 calls that are:
- (2)A public safety answering point shall:
- (a)maintain a transfer rate that is no more than 2%;
- (b)answer:
- (i)90% of all 911 calls within 15 seconds; and
- (ii)95% of all 911 calls within 20 seconds;
- (c)adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section 63H-7a-204;
- (d)participate in the Utah Communications Authority's annual interoperability exercise; and
- (e)maintain designation as an emergency medical service dispatch center in accordance with Section 53-2d-403.
Amended by Chapter 346, 2025 General Session
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