2011 Utah Code
Title 31A Insurance Code
Chapter 2 Administration of the Insurance Laws
Section 215 Consumer education.

31A-2-215. Consumer education.
(1) In furtherance of the purposes in Section 31A-1-102, the commissioner may educate consumers about insurance and provide consumer assistance.
(2) Consumer education may include:
(a) outreach activities; and
(b) the production or collection and dissemination of educational materials.
(3) (a) Consumer assistance may include explaining:
(i) the terms of a policy;
(ii) a policy's complaint, grievance, or adverse benefit determination procedure; and
(iii) the fundamentals of self-advocacy.
(b) Notwithstanding Subsection (3)(a), consumer assistance may not include testifying or representing a consumer in any grievance or adverse benefit determination, arbitration, judicial, or related proceeding, unless the proceeding is in connection with an enforcement action brought under Section 31A-2-308.
(4) The commissioner may adopt rules necessary to implement the requirements of this section.