2024 U.S. Code
Title 38 - Veterans' Benefits
Part IV - General Administrative Provisions
Chapter 53 - Special Provisions Relating to Benefits
Sec. 5321 - Benefits helpline
| 38 U.S.C. § 5321 (2024) |
| §5321. Benefits helpline |
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(a) Establishment.—The Secretary shall maintain a toll-free telephone helpline that a covered individual may call in order to— (1) obtain information about any service or benefit provided under the laws administered by the Secretary; or (2) be directed to an appropriate office of the Department regarding such a service or benefit. (b) Contract for Direction of Calls Authorized.—The Secretary may enter into a contract with a third party to direct calls made to the helpline to an appropriate office under subsection (a)(2). (c) Live Individual Required.—The Secretary shall ensure that a covered individual who calls the helpline has the option to speak with a live individual. (d) Definitions.—In this section: (1) The term "covered individual" means— (A) a veteran; (B) an individual acting on behalf of a veteran; or (C) an individual other than a veteran who is eligible to receive a benefit or service under a law administered by the Secretary. (2) The term "veteran" has the meaning given such term in section 2002(b) of this title. |
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(Added Pub. L. 118–159, div. E, title L, §5002(a), Dec. 23, 2024, 138 Stat. 2408.) |
| United States Code, 2024 Edition, Title 38 - VETERANS' BENEFITS |
| Bills and Statutes |
| United States Code |
| Y 1.2/5: |
| Title 38 - VETERANS' BENEFITS PART IV - GENERAL ADMINISTRATIVE PROVISIONS CHAPTER 53 - SPECIAL PROVISIONS RELATING TO BENEFITS Sec. 5321 - Benefits helpline |
| section 5321 |
| 2024 |
| January 6, 2025 |
| Yes |
| standard |
| 138 Stat. 2408 |
| Public Law 118-159 |
