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2025 Texas Statutes
Utilities Code
Title 2 - Public Utility Regulatory Act
Subtitle C - Telecommunications Utilities
Chapter 55 - Regulation of Telecommunications Services
Subchapter D. Operator Service Providers
Section 55.088. Access to Live Operator Required

Universal Citation:
TX Util § 55.088 (2025)
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Sec. 55.088. ACCESS TO LIVE OPERATOR REQUIRED. (a) A dominant or nondominant telecommunications utility that provides operator service shall ensure that a caller has access to a live operator at the beginning of a live or mechanized operator-assisted call through a method designed to be easily and clearly understandable and accessible to the caller.

(b) A telecommunications utility described by Subsection (a) shall submit to the commission for review the method by which the utility will provide access to a live operator.

(c) This section applies regardless of the method by which the telecommunications utility provides operator service.

(d) This section does not apply to a telephone located in a prison or jail facility.

Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.

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