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2025 Texas Statutes
Utilities Code
Title 2 - Public Utility Regulatory Act
Subtitle A - Provisions Applicable to All Utilities
Chapter 13 - Office of Public Utility Counsel
Subchapter A. General Provisions; Powers and Duties
Section 13.005. Complaints
Universal Citation:
TX Util § 13.005 (2025)
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Sec. 13.005. COMPLAINTS. (a) The office shall maintain a system to promptly and efficiently act on complaints filed with the office that the office has the authority to resolve. The office shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(b) The office shall make information available describing its procedures for complaint investigation and resolution.
(c) The office shall periodically notify the complaint parties of the status of the complaint until final disposition.
Added by Acts 2005, 79th Leg., Ch. 300 (S.B. 409), Sec. 2, eff. September 1, 2005.
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