2012 Pennsylvania Consolidated Statutes
Title 35 - HEALTH AND SAFETY
Chapter 53 - Emergency Telephone Service
Section 5311.9 - Immunity

§ 5311.9.  Immunity.

(a)  Generally.--

(1)  This subsection applies to all of the following:

(i)  A wireless provider or VoIP provider.

(ii)  An officer or director of a wireless provider or VoIP provider.

(iii)  An employee or agent of a wireless provider or VoIP provider.

(iv)  A vendor of a wireless provider or VoIP provider.

(2)  Except as set forth in paragraph (3), a person specified in paragraph (1) is immune from liability for civil damages resulting from or caused by an act or omission in the development, design, installation, operation, maintenance, performance or provision of wireless E-911 service or 911 service of:

(i)  the wireless provider or VoIP provider;

(ii)  an officer or director of the wireless provider or VoIP provider;

(iii)  an employee or agent or the wireless provider or VoIP provider; or

(iv)  a supplier of the wireless provider or VoIP provider.

(3)  Immunity under paragraph (2) does not apply to willful or wanton misconduct.

(b)  Parity of liability.--A wireless provider or VoIP provider shall have the same immunity from liability for transmission errors or failures, network outages or other technical problems that arise in the course of handling emergency calls or providing emergency services, including wireless E-911 service, as a local exchange carrier enjoys in the course of handling the calls or providing the services.

(c)  Release of information.--

(1)  This subsection applies to all of the following:

(i)  A wireless provider or VoIP provider.

(ii)  An employee or agent of a wireless provider or VoIP provider.

(2)  A person specified in paragraph (1) is immune from liability for releasing, as required by this chapter or any other law, wireless service customer information or VoIP service customer information to the agency or to any 911 system or wireless E-911 system, public agency or PSAP.

Cross References.  Section 5311.9 is referred to in section 5311.4 of this title.