2012 Pennsylvania Consolidated Statutes
Title 35 - HEALTH AND SAFETY
Chapter 53 - Emergency Telephone Service
Section 5309 - Telephone records

     § 5309.  Telephone records.
        (a)  Access.--A telephone service supplier shall provide
     customer telephone numbers, names and service addresses to PSAPs
     when requested by them for use in responding to 911 calls and,
     when required, to providers of emergency notification services
     and emergency support services, solely for the purposes of
     delivering or assisting in the delivery of emergency
     notification services and emergency support services. A wireless
     provider shall provide the telephone number and geographical
     location of the wireless device, as required under the FCC E-911
     Order, to PSAPs when requested by them for use in responding to
     911 calls. Customer telephone numbers, names and service
     addresses, and telephone numbers and geographical locations of
     wireless devices, shall remain the property of the disclosing
     service supplier. The total cost of the 911 system or wireless
     E-911 system shall include expenses to reimburse telephone
     service suppliers for providing and maintaining 911 information.
     A telephone service supplier shall not be reimbursed directly
     from the fund for providing and maintaining 911 information.
     This information shall be used only in providing emergency
     response services to a 911 call or for purposes of delivering or
     assisting in the delivery of emergency notification services or
     emergency support services, except as provided in subsection
     (c). A person who uses or discloses ANI/ALI database information
     for purposes other than providing emergency response services to
     a 911 call, delivering or assisting in the delivery of emergency
     notification services or emergency support services or other
     than as provided in subsection (c) commits a misdemeanor of the
     third degree.
        (b)  Privacy waived.--Private listing service customers in a
     911 service district shall waive the privacy afforded by
     nonlisted and nonpublished numbers with respect to the delivery
     of emergency services.
        (c)  Immunity.--No telephone company, wireless provider,
     vendor or agent, employee or director of a telephone company,
     providers of emergency notification services or providers of
     emergency support services shall be liable to any person who
     directly or indirectly uses the 911 emergency service or
     wireless E-911 emergency service established under this chapter
     or provides information to 911 systems or wireless E-911 systems
     with respect to the delivery of emergency services:
            (1)  for release to PSAPs, providers of emergency
        notification services or providers of emergency support
        services of information specified in this section, including
        nonpublished telephone numbers;
            (2)  for release to the commission, the Federal
        Communications Commission or any other Federal or
        Commonwealth agency with the authority to regulate the
        provision of telecommunications services of telephone company
        information specified in this section that is not already
        part of public records, including, as applicable, information
        regarding numbers of lines served by an individual company
        but excluding nonpublic information regarding the company's
        individual customer names, addresses and telephone numbers;
        or
            (3)  for interruptions, omissions, defects, errors,
        mistakes or delays in transmission occurring in the course of
        the delivery of emergency services or wireless E-911 service
        under this chapter, unless the interruptions, omissions,
        defects, errors, mistakes or delays are caused by the willful
        or wanton misconduct of the telephone company, wireless
        provider or vendor, their agents, employees or directors.
        Nothing in this paragraph may preclude the application of any
        commission tariff or regulation within its jurisdiction
        pertaining to allowances for telephone service interruptions.