2010 Pennsylvania Code
Title 66 - PUBLIC UTILITIES
Chapter 3 - Public Utility Commission
308.1 - Consumer protection and information.

     § 308.1.  Consumer protection and information.
        (a)  Informal complaints.--The commission shall promulgate
     regulations by which a consumer may make informal complaints. A
     party may appeal a determination regarding the informal
     complaint and seek review by an administrative law judge or
     special agent subject to the procedures in section 335 (relating
     to initial decisions and release of documents). The commission
     shall keep records of each informal complaint received, the
     matter complained of, the utility involved and the disposition
     and shall at least annually prepare a report on these matters.
        (b)  Rate comparison report.--Annually, by April 15, the
     commission shall submit a report to the Governor and to the
     General Assembly. The report shall compare all categories of
     ratepayers for all electric and gas public utilities so that
     reasonably accurate comparisons of rates can be made between
     similar individuals or groups of ratepayers receiving services
     in different service areas.
     (Nov. 30, 2004, P.L.1578, No.201, eff. 14 days)

        2004 Amendment.  Act 201 added section 308.1.