2010 Pennsylvania Code
Title 66 - PUBLIC UTILITIES
Chapter 15 - Service and Facilities
1503 - Discontinuance of service.

     § 1503.  Discontinuance of service.
        (a)  Days discontinuance prohibited.--Except when required to
     prevent or alleviate an emergency as defined by the commission,
     except in the case of danger to life or property, no public
     utility, as defined in paragraph (1)(i), (ii), (v) or (vii) of
     the definition of "public utility" in section 102 (relating to
     definitions), shall discontinue, and the commission shall not
     authorize such a public utility to discontinue, except upon
     request of the customer, for nonpayment of charges or for any
     other reason, the rendering of service during the following
     periods:
            (1)  On Friday, Saturday or Sunday.
            (2)  On a bank holiday or on the day preceding a bank
        holiday.
            (3)  On a holiday observed by the public utility or on
        the day preceding such holiday. A holiday observed by a
        public utility shall mean any day on which the business
        office of the public utility is closed to observe a legal
        holiday, to attend public utility meetings or functions or
        for any other reason.
            (4)  On a holiday observed by the commission or on the
        day preceding such holiday.
        (b)  Personal contact before service discontinued.--Except
     when required to prevent or alleviate an emergency as defined by
     the commission or except in the case of danger to life or
     property, no public utility referred to in subsection (a) shall
     discontinue, and the commission shall not authorize such a
     public utility to discontinue, except upon request of a
     customer, for nonpayment of charges or for any other reason, the
     rendering of service without personally contacting the customer
     at least three days prior to such discontinuance, in addition to
     any written notice of discontinuance of service. Personal
     contact shall mean:
            (1)  contacting the customer by means other than writing;
        or
            (2)  contacting another person whom the customer has
        designated to receive a copy of any notice of disconnection;
        or
            (3)  if the customer has not made such designation,
        contacting a community interest group or other entity,
        including local police departments, which have previously
        agreed to receive a copy of the notice of disconnection and
        to attempt to contact the customer; or
            (4)  if the customer has not made such designation and no
        such community interest group or other entity has previously
        agreed to receive a copy of the notice of disconnection,
        contacting the commission or such other local government unit
        as the commission shall, by rule or regulation, designate.

        Cross References.  Section 1503 is referred to in section
     1406 of this title.