2010 Pennsylvania Code
Title 66 - PUBLIC UTILITIES
Chapter 14 - Responsible Utility Customer Protection
1405 - Payment agreements.

     § 1405.  Payment agreements.
        (a)  General rule.--The commission is authorized to
     investigate complaints regarding payment disputes between a
     public utility, applicants and customers. The commission is
     authorized to establish payment agreements between a public
     utility, customers and applicants within the limits established
     by this chapter.
        (b)  Length of payment agreements.--The length of time for a
     customer to resolve an unpaid balance on an account that is
     subject to a payment agreement that is investigated by the
     commission and is entered into by a public utility and a
     customer shall not extend beyond:
            (1)  Five years for customers with a gross monthly
        household income level not exceeding 150% of the Federal
        poverty level.
            (2)  Two years for customers with a gross monthly
        household income level exceeding 150% and not more than 250%
        of the Federal poverty level.
            (3)  One year for customers with a gross monthly
        household income level exceeding 250% of the Federal poverty
        level and not more than 300% of the Federal poverty level.
            (4)  Six months for customers with a gross monthly
        household income level exceeding 300% of the Federal poverty
        level.
        (c)  Customer assistance programs.--Customer assistance
     program rates shall be timely paid and shall not be the subject
     of payment agreements negotiated or approved by the commission.
        (d)  Number of payment agreements.--Absent a change in
     income, the commission shall not establish or order a public
     utility to establish a second or subsequent payment agreement if
     a customer has defaulted on a previous payment agreement. A
     public utility may, at its discretion, enter into a second or
     subsequent payment agreement with a customer.
        (e)  Extension of payment agreements.--If the customer
     defaults on a payment agreement established under subsections
     (a) and (b) as a result of a significant change in circumstance,
     the commission may reinstate the payment agreement and extend
     the remaining term for an initial period of six months. The
     initial extension period may be extended for an additional six
     months for good cause shown.
        (f)  Failure to comply with payment agreement.--Failure of a
     customer to comply with the terms of a payment agreement shall
     be grounds for a public utility to terminate the customer's
     service. Pending the outcome of a complaint filed with the
     commission, a customer shall be obligated to pay that portion of
     the bill which is not in dispute and subsequent bills which are
     not in dispute.