2025 New York Laws
LAB - Labor
Article 21 - New York Call Center Jobs Act
770 - Definitions.

§ 770. Definitions. As used in this article:
1.  The term "call center" means a facility or other operation whereby
employees receive phone calls or other electronic communication for  the
purpose of providing customer assistance.
2.  (a) The term "call center employer" means any business entity that
employs fifty or more employees, excluding part-time employees; or fifty
or more employees that in the aggregate work at  least  fifteen  hundred
hours  per week, excluding overtime hours, for the purpose of staffing a
call center.
  (b) The term "part-time employee" means an employee  who  is  employed
for  an  average  of  fewer  than  twenty hours per week or who has been
employed for fewer than six of the twelve months preceding the  date  on
which notice is required under this article.
  (c)  The  term  "tax  credit"  means  any of the following tax credits
allowed under the tax law: recovery tax credit, tax-free New  York  area
tax  elimination credit, minimum wage reimbursement credit, empire state
jobs retention program  credit,  economic  transformation  and  facility
redevelopment   program  tax  credit,  excelsior  jobs  program  credit,
employee  training  incentive   program   tax   credit,   empire   state
apprenticeship program tax credit, and employment incentive tax credit.