2021 New York Laws
GBS - General Business
Article 26 - Miscellaneous
399-ZZZZZ*3 - Use of Preferred Name and Pronouns.

* § 399-zzzzz. Use of preferred name and pronouns. 1. For the purposes
of  this  section,  "telephone  service provider" means any company that
provides voice service utilizing any technology, regardless  of  whether
such provider is regulated pursuant to the public service law.
  2.  Every  telephone  service  provider shall provide customers with a
convenient option to request that the  telephone  service  provider  use
their  preferred  name  and/or preferred pronouns in all written or oral
communications between the telephone service provider and the  customer,
as  well  as  all  statements  or documentation relating to a customer's
telephone service, regardless of whether such customer's preferred  name
differs from their current legal name.
  3.  If  a  customer's  preferred name differs from their current legal
name, a telephone service provider may require such customer to  provide
reasonable  proof of identity using their legal name, provided that such
information shall be used solely to verify the  customer's  identity  or
for other purposes required by law.
  4. No telephone service provider shall:
  (a)  willfully  and repeatedly fail to use a customer's preferred name
and/or preferred pronouns after being clearly informed of the  preferred
name  and/or  preferred  pronouns  pursuant  to  subdivision two of this
section; or
  (b) require a customer to specify their sexual orientation  or  gender
identity  or  expression  in  order  to  use their preferred name and/or
preferred pronouns.
  * NB There are 3 § 399-zzzzz's
  * NB Effective December 16, 2021