2021 New York Laws
GBS - General Business
Article 26 - Miscellaneous
399-YY - Cable Television Company Providing Telephone Services.

§  399-yy.  Cable  television company providing telephone services. 1.
  Every cable television company, as defined in section two hundred twelve
  of the public service law, that provides telephone service to  customers
  in  New York shall, at its option: a. allow a customer to use a modified
  or alternative name for a directory listing or b.  waive  the  otherwise
  applicable  charges  for  a  non-published  telephone listing, where the
  customer requests protection of its  identity  in  connection  with  the
  customer's purchase of telephone service and the customer is a victim of
  domestic  violence,  as  defined in section four hundred fifty-nine-a of
  the social services law, and for whose benefit any order of  protection,
  other  than  a temporary order of protection, has been issued by a court
  of competent jurisdiction. This waiver  of  charges  shall  be  for  the
  duration  of  the  applicable,  non-temporary,  order. Any non-published
  listings provided  in  this  section  shall  conform  to  all  the  same
  requirements of other non-published listings. A customer requesting such
  an  accommodation shall provide a copy of the order of protection to the
  applicable  cable  television  company.  Any  customer   requesting   an
  accommodation  pursuant  to  this  section may also request and shall be
  provided, at no cost to the customer,  a  new  telephone  number  within
  fifteen days from the request for such accommodation.
2.  Every  cable television company, as defined in section two hundred
  twelve of the  public  service  law,  that  provides  television  and/or
  telephone service to customers in New York under contract including, but
  not limited to a multi-year contract or bundled contract with such cable
  television  company,  shall  allow  a person to opt-out of such contract
  without charge when such person is a victim  of  domestic  violence  and
  request  to  opt-out  in writing. Such victim of domestic violence shall
  provide to such cable television company any of the following documents,
  which shall relate to such domestic violence, within six months  of  the
  document's issuance: (a) a valid domestic violence incident report form,
  as  such term is defined in subdivision fifteen of section eight hundred
  thirty-seven of the executive law; (b) a  valid  police  report;  (c)  a
  valid  order  of  protection;  (d)  a  signed  affidavit from a licensed
  medical or mental health care  provider,  employee  of  a  court  acting
  within  the scope of his or her employment, social worker, a rape crisis
  counselor, as defined in section forty-five hundred  ten  of  the  civil
  practice  law  and rules, or advocate acting on behalf of an agency that
  assists domestic violence  victims.  A  claim  for  opting-out  of  such
  contract  without  charge  shall  be  made  in  good  faith.  Such cable
  television company shall waive the otherwise applicable charges for such
  person requesting to opt-out of such contract.