2010 New York Code
TRA - Transportation
Article 9 - (190 - 199) CARRIERS OF HOUSEHOLD GOODS BY MOTOR VEHICLE
198 - Dispute settlement.

§ 198. Dispute  settlement.  1.  One  or more motor carriers providing
  transportation of household goods subject to  the  jurisdiction  of  the
  commissioner  or  an  industry  association or associations representing
  motor carriers providing transportation  of  household  goods  shall  be
  encouraged by the commissioner to establish a program to settle disputes
  between  such  carriers  and  shippers of household goods concerning the
  transportation  of  household  goods.  Applications  to  establish  such
  programs  shall  be  submitted  to the commissioner under such rules and
  regulations as the commissioner may promulgate. No  such  program  shall
  become  effective  until  approved by the commissioner. Any carrier that
  does not establish its own program to settle disputes or join a  dispute
  settlement program of an industry association shall submit disputes with
  shippers  to  an  alternative  mechanism  or  mechanisms  for  resolving
  disputes  sanctioned  by  the  commissioner  pursuant   to   rules   and
  regulations.
    2. The commissioner may investigate at any time the functioning of any
  program approved under this section and, after notice and an opportunity
  for a hearing, may suspend or revoke the approval of such program.
    3.  No  program for settling disputes concerning the transportation of
  household  goods  may  be  approved  under  this  section   unless   the
  commissioner  finds  that  such program contains adequate protection for
  the consumer and that the program establishes an expeditious process for
  the handling and resolution of disputes.