2010 New York Code
BNK - Banking
Article 11-B - (491 - 502) SALES FINANCE COMPANIES
498 - Complaints.

§ 498.  Complaints.  1.  Any  buyer having reason to believe that this
  article, or any other law regulating retail instalment sales, contracts,
  obligations or credit agreements, has been violated by  any  person  may
  file  with  the  superintendent  a  written  complaint setting forth the
  details of such alleged violation. Upon receipt of such  complaint,  the
  superintendent,  or  any  person duly designated by him, may inspect the
  pertinent books, records, letters and contracts of any licensee, and  of
  any  retail  seller  or other person involved, relating to such specific
  written complaint.
    2. The superintendent or any person duly designated by him, shall have
  the power to hold hearings upon such complaints  and  to  determine  the
  time  and  place  in  this  state,  reasonably convenient to the parties
  involved, where they shall be held.
    3. The superintendent shall make findings on any complaint on which  a
  hearing has been held. The investigation, notice and hearing shall be in
  accordance  with  the  provisions  of  this  article and one copy of the
  findings shall be given to each such person involved in the complaint.
    4. No licensee or other person shall  be  subject  to  examination  or
  investigation  by the superintendent except as provided in this article.
  The  superintendent  shall  have  only  such  powers  as  are  expressly
  delegated to him by this article.