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2017 New Hampshire Revised Statutes
Title XXXIV - PUBLIC UTILITIES
Chapter 374-F - ELECTRIC UTILITY RESTRUCTURING
Section 374-F:4-b - Ratepayer Protection.
Universal Citation: NH Rev Stat § 374-F:4-b (2017)
374-F:4-b Ratepayer Protection. –
I. Within 60 days of the effective date of this section, the commission shall initiate a proceeding to develop rules to allow residential and small commercial customers to choose how they receive communication from competitive electric suppliers and to implement the provisions of this section.
II. Within 120 days of the effective date of this section, the commission shall redesign its website to enable residential and small commercial customers to compare standard pricing policies and charges and to require competitive electric suppliers to input such information. Such information shall be input no less frequently than once per month, unless there is no change in such information. Such redesign shall:
(a) Reflect the best practices of similar commission websites in other states and develop a process for removal of a competitive electric supplier's listings from such Internet website based on protocols established by the commission to ensure compliance with this section and to address customer complaints.
(b) Emphasize:
(1) Uniformity in the way competitive electric suppliers provide information for each category on the commission's website.
(2) Ease of use by customers.
(3) Ease of selecting and purchasing a specific contract from a competitive electric supplier shown on the commission's website.
(c) Include separate input boxes for the following information:
(1) A link to the provider's web page.
(2) Contract durations.
(3) Whether the contract has variable or fixed rates, or both, and when such rates apply.
(4) Cancellation charges.
(5) Rates.
(6) Other relevant information.
III. On or before July 1, 2017, and every 2 years thereafter, the commission shall review its website and ensure that the site remains an efficient tool for the comparison of pricing policies and charges among competitive electric suppliers.
IV. Unless the contract specifies a month-to-month variable rate, no competitive electric supplier shall charge a residential customer a variable rate, including during a contract term or following the expiration of a contract, without first providing written notification in a form approved by the commission of the nature of such variable rate 45 days prior to the commencement of the variable rate. The residential customer shall select the method of written notification at the time the contract is signed. Such customer shall have the option to change the method of notification at any time during the contract.
V. Competitive electric suppliers shall retain records of any of the notices required in this section for a period of not less than 2 years and shall make such records available to the commission upon its request.
I. Within 60 days of the effective date of this section, the commission shall initiate a proceeding to develop rules to allow residential and small commercial customers to choose how they receive communication from competitive electric suppliers and to implement the provisions of this section.
II. Within 120 days of the effective date of this section, the commission shall redesign its website to enable residential and small commercial customers to compare standard pricing policies and charges and to require competitive electric suppliers to input such information. Such information shall be input no less frequently than once per month, unless there is no change in such information. Such redesign shall:
(a) Reflect the best practices of similar commission websites in other states and develop a process for removal of a competitive electric supplier's listings from such Internet website based on protocols established by the commission to ensure compliance with this section and to address customer complaints.
(b) Emphasize:
(1) Uniformity in the way competitive electric suppliers provide information for each category on the commission's website.
(2) Ease of use by customers.
(3) Ease of selecting and purchasing a specific contract from a competitive electric supplier shown on the commission's website.
(c) Include separate input boxes for the following information:
(1) A link to the provider's web page.
(2) Contract durations.
(3) Whether the contract has variable or fixed rates, or both, and when such rates apply.
(4) Cancellation charges.
(5) Rates.
(6) Other relevant information.
III. On or before July 1, 2017, and every 2 years thereafter, the commission shall review its website and ensure that the site remains an efficient tool for the comparison of pricing policies and charges among competitive electric suppliers.
IV. Unless the contract specifies a month-to-month variable rate, no competitive electric supplier shall charge a residential customer a variable rate, including during a contract term or following the expiration of a contract, without first providing written notification in a form approved by the commission of the nature of such variable rate 45 days prior to the commencement of the variable rate. The residential customer shall select the method of written notification at the time the contract is signed. Such customer shall have the option to change the method of notification at any time during the contract.
V. Competitive electric suppliers shall retain records of any of the notices required in this section for a period of not less than 2 years and shall make such records available to the commission upon its request.
Source. 2015, 268:1, eff. July 20, 2015.
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