2018 Maryland Code
Labor and Employment
Title 9 - Workers' Compensation
Subtitle 4 - Insurance Coverage
§ 9-410. Workers' compensation insurer office and personnel requirements
(a) Local office. -- An insurer that provides workers' compensation insurance in the State shall have in the State competent individuals who:
(1) handle and adjust each disputed workers' compensation claim in the State for the insurer; and
(2) possess the knowledge and experience to handle and adjust each disputed claim.
(b) Toll-free telephone number. -- An insurer that provides workers' compensation insurance in the State shall establish a toll-free telephone number through which an insured or claimant, or a representative of an insured or claimant, may make direct telephone inquiries during regular business hours.
(c) Penalty. -- The Commission may assess a fine not exceeding $ 1,000 on an insurer that does not comply with this section.