2016 Maryland Code
Insurance
Title 15 - Health Insurance
Subtitle 10B - Private Review Agents
§ 15-10B-08. Requirements of internal grievance process
(a) Internal grievance process -- Established. -- If a carrier delegates its internal grievance process to a private review agent, the private review agent shall establish an internal grievance process for its patients and health care providers acting on behalf of a patient.
(b) Internal grievance process -- Requirements. -- A private review agent's internal grievance process shall meet the same requirements established under ยงยง 15-10A-02 through 15-10A-05 of this title.
(c) Fee prohibited. -- A private review agent may not charge a fee to a patient or health care provider for filing a grievance.
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