Maryland Commercial Law Section 13-401

      (a)      A consumer who is subjected to a violation of this title may file with the Division a written complaint which states:

            (1)      The name and address of the person alleged to have committed the violation complained of;

            (2)      The particulars of the violation; and

            (3)      Any other information required by the Division.

      (b)      After the filing of a complaint, the Division shall investigate the allegations to ascertain issues and facts. If appropriate, the Division shall refer a complaint to the Federal Trade Commission.

      (c)      The Division may seek the cooperation of the licensing authorities and contracting departments of the State in connection with its investigation of a person who is licensed to do business in the State or who has a contractual relationship with the State.

      (d)      If the Division determines that the complaint lacks reasonable grounds on which to base a violation of this subtitle, it may:

            (1)      Dismiss the complaint; or

            (2)      Conduct any further investigation it considers necessary.

      (e)      This section does not prevent a consumer from:

            (1)      Exercising any right or seeking any remedy to which he might otherwise be entitled; or

            (2)      Filing a complaint with any other agency or court.