Maryland Business Occupations and Professions Section 16-601

      (a)      Subject to the provisions of this section, the Commission shall start proceedings under § 16-701 or § 16-701.1 of this title on a complaint made to the Commission by any person.

      (b)      (1)      A complaint shall:

                  (i)      be in writing; and

                  (ii)      state specifically the facts on which the complaint is based.

            (2)      If a complaint is made by any person other than the Commission, the complaint shall be made under oath by the person who submits the complaint.

            (3)      A complaint may be accompanied by documentary or other evidence.

      (c)      The Commission shall investigate each complaint submitted to the Commission if the complaint:

            (1)      alleges facts that establish a prima facie case that is grounds for disciplinary action under § 16-701 or § 16-701.1 of this title; and

            (2)      meets the requirements of this section.

      (d)      (1)      On conclusion of the investigation, the Commission shall determine if there is a reasonable basis to believe that there are grounds for disciplinary action under § 16-701 or § 16-701.1 of this title against an applicant or licensee.

            (2)      (i)      If the Commission finds a reasonable basis as provided under paragraph (1) of this subsection, the Commission shall act on the complaint as provided under § 16-602 of this subtitle.

                  (ii)      If the Commission does not find a reasonable basis as provided under paragraph (1) of this subsection, the Commission shall dismiss the complaint.