2011 Louisiana Laws
Revised Statutes
TITLE 22 — Insurance
RS 22:43 — Complaints against insurers; file by company; public information
§43. Complaints against insurers; file by company; public information
A. The Department of Insurance shall file all complaints which it receives against a named insurer in a separate file for each insurer. This record shall be maintained in such a manner as to permit the public to readily ascertain information concerning complaints against insurance companies, without the necessity of reviewing each individual complaint. The commissioner of insurance shall avail himself of such computer equipment as he has available to perform this task.
B.(1) The record required by this Section shall contain information including but not limited to the following:
(a) Date of complaint.
(b) Name of the company against whom the complaint is lodged.
(c) Name of the complainant.
(d) Nature of the complaint.
(e) Action and findings by the department.
(f) Date of any such action.
(g) The response of the insurance company.
(2) The computer program employed by the commissioner shall, at a minimum, be able to sort the information in this database on any of the fields described in Paragraph (1) of this Subsection and print out a written report thereof.
C. Failure to maintain this record in the manner prescribed herein shall constitute malfeasance on the part of the commissioner of insurance.
Acts 1990, No. 622, §1; Redesignated from R.S. 22:1467 by Acts 2008, No. 415, §1, eff. Jan. 1, 2009; Acts 2009, No. 503, §1.
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