(220 ILCS 5/13‑301) (from Ch. 111 2/3, par. 13‑301)
(Section scheduled to be repealed on July 1, 2007)
Sec. 13‑301.
Consistent with the findings and policy established in
paragraph (a) of Section 13‑102 and paragraph (a) of Section 13‑103, and
in order to ensure the attainment of such policies, the Commission shall:
(a) participate in all federal programs intended to preserve or extend
universal telecommunications service, unless such programs would place cost
burdens on Illinois customers of telecommunications services in excess of
the benefits they would receive through participation, provided, however,
the Commission shall not approve or permit the imposition of any surcharge
or other fee designed to subsidize or provide a waiver for subscriber line
charges; and shall report on such programs together with an assessment of
their adequacy and the advisability of participating therein in its annual
report to the General Assembly, or more often as necessary;
(b) establish a program to monitor the level of telecommunications
subscriber connection within each exchange in Illinois, and shall report
the results of such monitoring and any actions it has taken or recommends
be taken to maintain and increase such levels in its annual report to the
General Assembly, or more often if necessary;
(c) order all telecommunications carriers offering or providing local
exchange telecommunications service to propose low‑cost or budget service
tariffs and any other rate design or pricing mechanisms designed to
facilitate customer access to such telecommunications service, and shall
after notice and hearing, implement any such proposals which it finds
likely to achieve such purpose;
(d) investigate the necessity of and, if appropriate, establish a universal service support fund
from which local exchange telecommunications
carriers
who pursuant to the Twenty‑Seventh Interim Order of the Commission in Docket
No. 83‑0142 or the orders of the Commission in Docket No. 97‑0621 and Docket
No.
98‑0679
received funding and whose economic costs of providing
services for which universal service support may be made available exceed
the
affordable rate established by the Commission for such services may be
eligible to receive
support, less any federal universal service support received for the same or
similar costs
of providing the supported services; provided, however, that if a universal
service support
fund is established, the Commission shall require that all costs of the fund be
recovered
from all local exchange and interexchange telecommunications carriers
certificated in
Illinois on a competitively neutral and nondiscriminatory basis. In
establishing any such
universal service support fund, the Commission shall, in addition to the
determination of
costs for supported services, consider and make findings pursuant to paragraphs
(1), (2), and
(4) of item (e) of this Section. Proxy cost, as determined by the
Commission, may be
used for this purpose. In determining cost recovery for any universal service
support fund, the Commission shall not permit recovery of such costs from
another certificated carrier for any service purchased and used solely as an
input to a service provided to such certificated carrier's retail customers; and
(e) investigate the necessity of and, if appropriate, establish a
universal
service support
fund in addition to any fund that may be established pursuant to item (d)
of this
Section; provided, however, that if a telecommunications carrier receives
universal
service support pursuant to item (d) of this Section, that
telecommunications carrier
shall not receive universal service support pursuant to this item.
Recipients of any
universal service support funding created by this item shall be
"eligible"
telecommunications carriers, as designated by the Commission in accordance with
47
U.S.C. 214(e)(2). Eligible telecommunications carriers providing local
exchange
telecommunications service
may be eligible to receive support for such services, less any federal
universal service support
received for the same or similar costs of providing the supported services.
If a fund is established, the
Commission
shall require that the costs of such fund be recovered from all
telecommunications
carriers, with the exception of wireless carriers who are providers of two‑way
cellular
telecommunications service and who have not been designated as eligible
telecommunications carriers, on a competitively neutral and non‑discriminatory
basis. In
any order creating a fund pursuant to this item, the Commission, after
notice and
hearing, shall:
(1) Define the group of services to be declared
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"supported telecommunications services" that constitute "universal service". This group of services shall, at a minimum, include those services as defined by the Federal Communications Commission and as from time to time amended. In addition, the Commission shall consider the range of services currently offered by telecommunications carriers offering local exchange telecommunications service, the existing rate structures for the supported telecommunications services, and the telecommunications needs of Illinois consumers in determining the supported telecommunications services. The Commission shall, from time to time or upon request, review and, if appropriate, revise the group of Illinois supported telecommunications services and the terms of the fund to reflect changes or enhancements in telecommunications needs, technologies, and available services.
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(2) Identify all implicit subsidies contained in
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rates or charges of incumbent local exchange carriers, including all subsidies in interexchange access charges, and determine how such subsidies can be made explicit by the creation of the fund.
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(3) Identify the incumbent local exchange carriers'
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economic costs of providing the supported telecommunications services.
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(4) Establish an affordable price for the supported
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telecommunications services for the respective incumbent local exchange carrier. The affordable price shall be no less than the rates in effect at the time the Commission creates a fund pursuant to this item. The Commission may establish and utilize indices or models for updating the affordable price for supported telecommunications services.
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(5) Identify the telecommunications carriers from
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whom the costs of the fund shall be recovered and the mechanism to be used to determine and establish a competitively neutral and non‑discriminatory funding basis. From time to time, or upon request, the Commission shall consider whether, based upon changes in technology or other factors, additional telecommunications providers should contribute to the fund. The Commission shall establish the basis upon which telecommunications carriers contributing to the fund shall recover contributions on a competitively neutral and non‑discriminatory basis. In determining cost recovery for any universal support fund, the Commission shall not permit recovery of such costs from another certificated carrier for any service purchased and used solely as an input to a service provided to such certificated carriers' retail customers.
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(6) Approve a plan for the administration and
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operation of the fund by a neutral third party consistent with the requirements of this item.
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No fund shall be created pursuant to this item until existing
implicit
subsidies,
including, but not limited to, those subsidies contained in interexchange
access
charges, have been identified and eliminated through revisions to rates or
charges.
Prior to May 1, 2000, such revisions to rates or charges to eliminate implicit
subsidies shall occur contemporaneously with any funding established pursuant
to this item. However, if the Commission does not establish a universal
service support fund by May 1, 2000, the Commission shall not be prevented from
entering an order or taking other actions to reduce or eliminate existing
subsidies as well as considering the effect of such reduction or elimination on
local exchange carriers.
Any telecommunications carrier providing local exchange
telecommunications service which offers to its local exchange customers a
choice of two or more local exchange telecommunications service offerings
shall provide, to any such customer requesting it, once a year without
charge, a report describing which local exchange telecommunications service
offering would result in the lowest bill for such customer's local exchange
service, based on such customer's calling pattern and usage for the
previous 6 months. At least once a year, each such carrier shall provide a
notice to each of its local exchange telecommunications service customers
describing the availability of this report and the specific procedures by
which customers may receive it. Such report shall only be available to
current and future customers who have received at least 6 months of
continuous local exchange service from such carrier.
(Source: P.A. 91‑636, eff. 8‑20‑99.)
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(220 ILCS 5/13‑515)
(Section scheduled to be repealed on July 1, 2007)
Sec. 13‑515.
Enforcement.
(a) The following expedited procedures shall be used
to enforce the provisions of Section 13‑514 of this
Act. However, the
Commission, the complainant, and the respondent may mutually agree to adjust
the
procedures established in this Section.
(b) (Blank).
(c) No complaint may be filed under this Section until the
complainant has first notified the respondent of the alleged
violation and offered the respondent
48 hours to correct the situation. Provision of notice and the
opportunity to correct the situation creates a rebuttable presumption of
knowledge under Section 13‑514.
After the filing of a complaint under this Section, the parties may agree to
follow the mediation process under Section 10‑101.1 of this Act. The time
periods specified in subdivision (d)(7) of this Section shall be tolled
during the time
spent in mediation under Section 10‑101.1.
(d) A telecommunications carrier may file a complaint with the
Commission alleging a violation of Section 13‑514 in
accordance with this subsection:
(1) The complaint shall be filed with the Chief
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Clerk of the Commission and shall be served in hand upon the respondent, the executive director, and the general counsel of the Commission at the time of the filing.
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(2) A complaint filed under this subsection shall
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include a statement that the requirements of subsection (c) have been fulfilled and that the respondent did not correct the situation as requested.
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(3) Reasonable discovery specific to the issue of
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the complaint may commence upon filing of the complaint. Requests for discovery must be served in hand and responses to discovery must be provided in hand to the requester within 14 days after a request for discovery is made.
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(4) An answer and any other responsive pleading to
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the complaint shall be filed with the Commission and served in hand at the same time upon the complainant, the executive director, and the general counsel of the Commission within 7 days after the date on which the complaint is filed.
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(5) If the answer or responsive pleading raises the
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issue that the complaint violates subsection (i) of this Section, the complainant may file a reply to such allegation within 3 days after actual service of such answer or responsive pleading. Within 4 days after the time for filing a reply has expired, the hearing officer or arbitrator shall either issue a written decision dismissing the complaint as frivolous in violation of subsection (i) of this Section including the reasons for such disposition or shall issue an order directing that the complaint shall proceed.
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(6) A pre‑hearing conference shall be held within 14
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days after the date on which the complaint is filed.
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(7) The hearing shall commence within 30 days of the
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date on which the complaint is filed. The hearing may be conducted by a hearing examiner or by an arbitrator. Parties and the Commission staff shall be entitled to present evidence and legal argument in oral or written form as deemed appropriate by the hearing examiner or arbitrator. The hearing examiner or arbitrator shall issue a written decision within 60 days after the date on which the complaint is filed. The decision shall include reasons for the disposition of the complaint and, if a violation of Section 13‑514 is found, directions and a deadline for correction of the violation.
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(8) Any party may file a petition requesting the
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Commission to review the decision of the hearing examiner or arbitrator within 5 days of such decision. Any party may file a response to a petition for review within 3 business days after actual service of the petition. After the time for filing of the petition for review, but no later than 15 days after the decision of the hearing examiner or arbitrator, the Commission shall decide to adopt the decision of the hearing examiner or arbitrator or shall issue its own final order.
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(e) If the alleged violation has a substantial adverse effect
on the ability of the complainant to provide service to
customers, the complainant may include in its complaint a
request for an order for emergency relief. The
Commission, acting through its designated hearing
examiner or arbitrator, shall act upon such a request
within 2 business days of the filing of the complaint. An order for
emergency relief may be granted, without an evidentiary
hearing, upon a verified factual showing that the party
seeking relief will likely succeed on the merits, that the
party will suffer irreparable harm in its ability to serve
customers if emergency relief is not granted, and that the
order is in the public interest. An order for emergency
relief shall include a finding that the requirements of this
subsection have been fulfilled and shall specify the
directives that must be fulfilled by the respondent and
deadlines for meeting those directives. The decision of
the hearing examiner or arbitrator to grant or deny
emergency relief shall be considered an order of the
Commission unless the Commission enters its own order within 2 calendar days of
the decision of the hearing examiner or arbitrator. The order for emergency
relief may require
the responding party to act or refrain from acting so as to
protect the provision of competitive service offerings to
customers. Any action required by an emergency relief
order must be technically feasible and economically reasonable and the
respondent
must be given a reasonable period of time to comply with
the order.
(f) The Commission is authorized to obtain outside resources
including, but not limited to, arbitrators and consultants for
the purposes of the hearings authorized by this Section.
Any arbitrator or consultant obtained by the Commission
shall be approved by both parties to the hearing.
The cost of such outside resources including, but not limited to, arbitrators
and consultants shall be borne by the parties. The Commission shall review
the bill for reasonableness and assess the parties for reasonable costs
dividing the costs according to the resolution of the complaint brought under
this Section. Such costs shall be paid by the parties directly to the
arbitrators, consultants, and other providers of outside resources within 60
days after receiving notice of the assessments from the Commission. Interest
at the statutory rate shall accrue after expiration of the 60‑day period. The
Commission, arbitrators, consultants, or other providers of outside
resources may apply to a court of competent jurisdiction for an order
requiring payment.
(g) The Commission shall assess the parties under this subsection for
all of the
Commission's costs of investigation and conduct of the
proceedings brought under this Section including, but not limited to, the
prorated salaries of staff, attorneys, hearing examiners, and support
personnel and including any travel and per diem, directly attributable to the
complaint brought pursuant to this Section, but excluding those costs provided
for in subsection (f), dividing the costs according to the resolution of
the complaint brought under this Section. All
assessments made under this subsection shall be paid into the Public
Utility Fund within
60 days after receiving notice of the assessments from the
Commission. Interest at the statutory rate shall accrue after
the expiration of the 60 day period. The Commission is
authorized to apply to a court of competent jurisdiction for an
order requiring payment.
(h) If the Commission determines that there is an imminent
threat to competition or to the public interest, the
Commission may, notwithstanding any other provision of this Act, seek
temporary, preliminary, or permanent
injunctive relief from a court of competent jurisdiction either
prior to or after the hearing.
(i) A party shall not bring or defend a proceeding brought under
this Section or assert or controvert an issue in a proceeding brought under
this Section, unless
there is a non‑frivolous basis for doing so. By presenting a
pleading, written motion, or other paper in complaint or
defense of the actions or inaction of a party under this
Section, a party is certifying to the Commission that to the
best of that party's knowledge, information, and belief,
formed after a reasonable inquiry of the subject matter of the
complaint or defense, that the complaint or defense is well
grounded in law and fact, and under the circumstances:
(1) it is not being presented to harass the other
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party, cause unnecessary delay in the provision of competitive telecommunications services to consumers, or create needless increases in the cost of litigation; and
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(2) the allegations and other factual contentions
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have evidentiary support or, if specifically so identified, are likely to have evidentiary support after reasonable opportunity for further investigation or discovery as defined herein.
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(j) If, after notice and a reasonable opportunity to respond,
the Commission determines that subsection (i) has been
violated, the Commission shall impose appropriate
sanctions upon the party or parties that have violated
subsection (i) or are responsible for the violation. The
sanctions shall be not more than $30,000, plus the
amount of expenses accrued by the Commission for
conducting the hearing. Payment of sanctions imposed under this subsection
shall be made to the Common School Fund within 30 days of
imposition of such sanctions.
(k) An appeal of a Commission Order made pursuant to this
Section shall not effectuate a stay of the Order unless a court
of competent jurisdiction specifically finds that the party
seeking the stay will likely succeed on the merits, that the party
will suffer irreparable harm without the stay, and that the stay is
in the public interest.
(Source: P.A. 92‑22, eff. 6‑30‑01.)
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(220 ILCS 5/13‑712)
(Section scheduled to be repealed on July 1, 2007)
Sec. 13‑712.
Basic local exchange service quality; customer credits.
(a) It is the intent of the General Assembly that every telecommunications
carrier meet
minimum service quality standards in providing basic local exchange service on
a non‑discriminatory basis to all classes of customers.
(b) Definitions:
(1) "Alternative telephone service" means, except
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where technically impracticable, a wireless telephone capable of making local calls, and may also include, but is not limited to, call forwarding, voice mail, or paging services.
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(2) "Basic local exchange service" means residential
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and business lines used for local exchange telecommunications service as defined in Section 13‑204 of this Act, excluding:
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(A) services that employ advanced
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telecommunications capability as defined in Section 706(c)(1) of the federal Telecommunications Act of 1996;
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(B) vertical services;
(C) company official lines; and
(D) records work only.
(3) "Link Up" refers to the Link Up Assistance
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program defined and established at 47 C.F.R. Section 54.411 et seq. as amended.
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(c) The Commission shall promulgate service quality rules
for basic local exchange service, which may include fines, penalties, customer
credits, and other enforcement mechanisms. In developing such service quality
rules, the Commission shall consider, at a minimum, the carrier's gross annual
intrastate revenue; the frequency, duration, and recurrence of the violation;
and the relative harm caused to the affected customer or other users of the
network. In imposing fines, the Commission shall take into account
compensation or credits paid by the telecommunications carrier to its customers
pursuant to this Section in compensation for the violation found pursuant to
this Section. These rules shall become effective within one year after the
effective date of this amendatory Act of the 92nd General Assembly.
(d) The rules shall, at a minimum, require each telecommunications carrier
to do all of the following:
(1) Install basic local exchange service within 5
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business days after receipt of an order from the customer unless the customer requests an installation date that is beyond 5 business days after placing the order for basic service and to inform the customer of its duty to install service within this timeframe. If installation of service is requested on or by a date more than 5 business days in the future, the telecommunications carrier shall install service by the date requested. A telecommunications carrier offering basic local exchange service utilizing the network or network elements of another carrier shall install new lines for basic local exchange service within 3 business days after provisioning of the line or lines by the carrier whose network or network elements are being utilized is complete. This subdivision (d)(1) does not apply to the migration of a customer between telecommunications carriers, so long as the customer maintains dial tone.
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(2) Restore basic local exchange service for a
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customer within 24 hours of receiving notice that a customer is out of service. This provision applies to service disruptions that occur when a customer switches existing basic local exchange service from one carrier to another.
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(3) Keep all repair and installation appointments
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for basic local exchange service, when a customer premises visit requires a customer to be present.
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(4) Inform a customer when a repair or installation
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appointment requires the customer to be present.
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(e) The rules shall include provisions for customers to be
credited by the
telecommunications carrier for violations of basic local exchange service
quality
standards as described in subsection (d).
The credits shall be applied on the statement issued to the
customer for the next monthly billing cycle following the violation or
following the discovery of the violation.
The performance levels established in subsection (c) are solely for the
purposes
of consumer credits and shall not be used as performance levels for the
purposes of
assessing penalties under Section 13‑305.
At a minimum, the rules shall
include the following:
(1) If a carrier fails to repair an out‑of‑service
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condition for basic local exchange service within 24 hours, the carrier shall provide a credit to the customer. If the service disruption is for 48 hours or less, the credit must be equal to a pro‑rata portion of the monthly recurring charges for all local services disrupted. If the service disruption is for more than 48 hours, but not more than 72 hours, the credit must be equal to at least 33% of one month's recurring charges for all local services disrupted. If the service disruption is for more than 72 hours, but not more than 96 hours, the credit must be equal to at least 67% of one month's recurring charges for all local services disrupted. If the service disruption is for more than 96 hours, but not more than 120 hours, the credit must be equal to one month's recurring charges for all local services disrupted. For each day or portion thereof that the service disruption continues beyond the initial 120‑hour period, the carrier shall also provide either alternative telephone service or an additional credit of $20 per day, at the customers option.
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(2) If a carrier fails to install basic local
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exchange service as required under subdivision (d)(1), the carrier shall waive 50% of any installation charges, or in the absence of an installation charge or where installation is pursuant to the Link Up program, the carrier shall provide a credit of $25. If a carrier fails to install service within 10 business days after the service application is placed, or fails to install service within 5 business days after the customer's requested installation date, if the requested date was more than 5 business days after the date of the order, the carrier shall waive 100% of the installation charge, or in the absence of an installation charge or where installation is provided pursuant to the Link Up program, the carrier shall provide a credit of $50. For each day that the failure to install service continues beyond the initial 10 business days, or beyond 5 business days after the customer's requested installation date, if the requested date was more than 5 business days after the date of the order, the carrier shall also provide either alternative telephone service or an additional credit of $20 per day, at the customer's option until service is installed.
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(3) If a carrier fails to keep a scheduled repair or
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installation appointment when a customer premises visit requires a customer to be present, the carrier shall credit the customer $50 per missed appointment. A credit required by this subsection does not apply when the carrier provides the customer with 24‑hour notice of its inability to keep the appointment.
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(4) If the violation of a basic local exchange
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service quality standard is caused by a carrier other than the carrier providing retail service to the customer, the carrier providing retail service to the customer shall credit the customer as provided in this Section. The carrier causing the violation shall reimburse the carrier providing retail service the amount credited the customer. When applicable, an interconnection agreement shall govern compensation between the carrier causing the violation, in whole or in part, and the retail carrier providing the credit to the customer.
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(5) When alternative telephone service is
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appropriate, the customer may select one of the alternative telephone services offered by the carrier. The alternative telephone service shall be provided at no cost to the customer for the provision of local service.
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(6) Credits required by this subsection do not apply
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if the violation of a service quality standard:
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(i) occurs as a result of a negligent or willful
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act on the part of the customer;
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(ii) occurs as a result of a malfunction of
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customer‑owned telephone equipment or inside wiring;
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(iii) occurs as a result of, or is extended by,
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an emergency situation as defined in Commission rules;
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(iv) is extended by the carrier's inability to
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gain access to the customer's premises due to the customer missing an appointment, provided that the violation is not further extended by the carrier;
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(v) occurs as a result of a customer request to
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change the scheduled appointment, provided that the violation is not further extended by the carrier;
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(vi) occurs as a result of a carrier's right to
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refuse service to a customer as provided in Commission rules; or
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(vii) occurs as a result of a lack of facilities
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where a customer requests service at a geographically remote location, a customer requests service in a geographic area where the carrier is not currently offering service, or there are insufficient facilities to meet the customer's request for service, subject to a carrier's obligation for reasonable facilities planning.
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(7) The provisions of this subsection are cumulative
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and shall not in any way diminish or replace other civil or administrative remedies available to a customer or a class of customers.
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(f) The rules shall require each telecommunications carrier to provide to
the Commission, on
a quarterly basis and in a form suitable for posting on the Commission's
website, a public
report that includes performance data for basic local exchange service quality
of service.
The performance data shall be disaggregated for each geographic area and each
customer class of the
State for
which the telecommunications carrier internally monitored performance data as
of a date
120 days preceding the effective date of this amendatory Act of the 92nd
General Assembly. The report shall
include, at
a minimum, performance data on basic local exchange service installations,
lines out of
service for more than 24 hours, carrier response to customer calls, trouble
reports, and
missed repair and installation commitments.
(g) The Commission shall establish and implement carrier to carrier
wholesale service
quality rules and establish remedies to ensure enforcement of the rules.
(Source: P.A. 92‑22, eff. 6‑30‑01.)
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(220 ILCS 5/13‑801) (from Ch. 111 2/3, par. 13‑801)
(Section scheduled to be repealed on July 1, 2007)
Sec. 13‑801.
Incumbent local exchange carrier obligations.
(a) This Section provides
additional State requirements contemplated by, but not inconsistent with,
Section
261(c) of the federal Telecommunications Act of 1996, and not preempted by
orders of the Federal Communications Commission.
A telecommunications carrier not subject to regulation under an alternative
regulation plan pursuant to Section 13‑506.1
of this Act shall not be subject to the provisions of this Section, to the
extent that this Section imposes requirements or obligations upon the
telecommunications carrier that exceed or are more stringent than those
obligations imposed by Section 251 of the federal Telecommunications Act of
1996 and regulations promulgated thereunder.
An incumbent local exchange carrier shall provide a requesting
telecommunications carrier with interconnection, collocation, network elements,
and
access to operations support systems on just, reasonable, and nondiscriminatory
rates,
terms, and
conditions to enable the provision of any and all existing and new
telecommunications
services within the LATA, including, but not limited to, local exchange and
exchange
access. The Commission shall require the incumbent local exchange carrier to
provide
interconnection, collocation, and network elements in any manner technically
feasible to
the fullest extent possible to implement the maximum development of competitive
telecommunications services offerings. As used in this Section, to the extent
that
interconnection, collocation, or network elements have been deployed for or by
the
incumbent local exchange carrier or one of its wireline local exchange
affiliates in any
jurisdiction, it shall be presumed that such is technically feasible in
Illinois.
(b) Interconnection.
(1) An incumbent local exchange carrier shall
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provide for the facilities and equipment of any requesting telecommunications carrier's interconnection with the incumbent local exchange carrier's network on just, reasonable, and nondiscriminatory rates, terms, and conditions:
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(A) for the transmission and routing of local
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exchange, and exchange access telecommunications services;
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(B) at any technically feasible point within the
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incumbent local exchange carrier's network; however, the incumbent local exchange carrier may not require the requesting carrier to interconnect at more than one technically feasible point within a LATA; and
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(C) that is at least equal in quality and
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functionality to that provided by the incumbent local exchange carrier to itself or to any subsidiary, affiliate, or any other party to which the incumbent local exchange carrier provides interconnection.
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(2) An incumbent local exchange carrier shall make
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available to any requesting telecommunications carrier, to the extent technically feasible, those services, facilities, or interconnection agreements or arrangements that the incumbent local exchange carrier or any of its incumbent local exchange subsidiaries or affiliates offers in another state under the terms and conditions, but not the stated rates, negotiated pursuant to Section 252 of the federal Telecommunications Act of 1996. Rates shall be established in accordance with the requirements of subsection (g) of this Section. An incumbent local exchange carrier shall also make available to any requesting telecommunications carrier, to the extent technically feasible, and subject to the unbundling provisions of Section 251(d)(2) of the federal Telecommunications Act of 1996, those unbundled network element or interconnection agreements or arrangements that a local exchange carrier affiliate of the incumbent local exchange carrier obtains in another state from the incumbent local exchange carrier in that state, under the terms and conditions, but not the stated rates, obtained through negotiation, or through an arbitration initiated by the affiliate, pursuant to Section 252 of the federal Telecommunications Act of 1996. Rates shall be established in accordance with the requirements of subsection (g) of this Section.
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(c) Collocation. An incumbent local exchange carrier shall provide for
physical
or virtual collocation of any type of equipment for interconnection or access
to network
elements at the premises of the incumbent local exchange carrier on just,
reasonable, and
nondiscriminatory rates, terms, and conditions. The equipment shall include,
but is not
limited to, optical transmission equipment, multiplexers, remote switching
modules, and
cross‑connects between the facilities or equipment of other collocated
carriers. The
equipment shall also include microwave transmission facilities on the exterior
and interior of
the incumbent local exchange carrier's premises used for interconnection to, or
for
access to network elements of, the incumbent local exchange carrier or a
collocated
carrier, unless the incumbent local exchange carrier demonstrates to the
Commission that
it is not practical due to technical reasons or space limitations. An
incumbent local
exchange carrier shall allow, and provide for, the most reasonably direct and
efficient
cross‑connects, that are consistent with safety and network reliability
standards, between
the facilities of collocated carriers. An incumbent local exchange carrier
shall also allow,
and provide for, cross connects between a noncollocated telecommunications
carrier's
network elements platform, or a noncollocated telecommunications carrier's
transport
facilities, and the facilities of any collocated carrier, consistent with
safety and network
reliability standards.
(d) Network elements. The incumbent local exchange carrier shall provide to
any
requesting telecommunications carrier, for the provision of an existing or a
new
telecommunications service, nondiscriminatory access to network elements on any
unbundled or bundled basis, as requested, at any technically feasible point on just,
reasonable, and nondiscriminatory rates, terms, and conditions.
(1) An incumbent local exchange carrier shall
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provide unbundled network elements in a manner that allows requesting telecommunications carriers to combine those network elements to provide a telecommunications service.
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(2) An incumbent local exchange carrier shall not
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separate network elements that are currently combined, except at the explicit direction of the requesting carrier.
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(3) Upon request, an incumbent local exchange
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carrier shall combine any sequence of unbundled network elements that it ordinarily combines for itself, including but not limited to, unbundled network elements identified in The Draft of the Proposed Ameritech Illinois 271 Amendment (I2A) found in Schedule SJA‑4 attached to Exhibit 3.1 filed by Illinois Bell Telephone Company on or about March 28, 2001 with the Illinois Commerce Commission under Illinois Commerce Commission Docket Number 00‑0700. The Commission shall determine those network elements the incumbent local exchange carrier ordinarily combines for itself if there is a dispute between the incumbent local exchange carrier and the requesting telecommunications carrier under this subdivision of this Section of this Act.
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The incumbent local exchange carrier shall be
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entitled to recover from the requesting telecommunications carrier any just and reasonable special construction costs incurred in combining such unbundled network elements (i) if such costs are not already included in the established price of providing the network elements, (ii) if the incumbent local exchange carrier charges such costs to its retail telecommunications end users, and (iii) if fully disclosed in advance to the requesting telecommunications carrier. The Commission shall determine whether the incumbent local exchange carrier is entitled to any special construction costs if there is a dispute between the incumbent local exchange carrier and the requesting telecommunications carrier under this subdivision of this Section of this Act.
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(4) A telecommunications carrier may use a network
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elements platform consisting solely of combined network elements of the incumbent local exchange carrier to provide end to end telecommunications service for the provision of existing and new local exchange, interexchange that includes local, local toll, and intraLATA toll, and exchange access telecommunications services within the LATA to its end users or payphone service providers without the requesting telecommunications carrier's provision or use of any other facilities or functionalities.
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(5) The Commission shall establish maximum time
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periods for the incumbent local exchange carrier's provision of network elements. The maximum time period shall be no longer than the time period for the incumbent local exchange carrier's provision of comparable retail telecommunications services utilizing those network elements. The Commission may establish a maximum time period for a particular network element that is shorter than for a comparable retail telecommunications service offered by the incumbent local exchange carrier if a requesting telecommunications carrier establishes that it shall perform other functions or activities after receipt of the particular network element to provide telecommunications services to end users. The burden of proof for establishing a maximum time period for a particular network element that is shorter than for a comparable retail telecommunications service offered by the incumbent local exchange carrier shall be on the requesting telecommunications carrier. Notwithstanding any other provision of this Article, unless and until the Commission establishes by rule or order a different specific maximum time interval, the maximum time intervals shall not exceed 5 business days for the provision of unbundled loops, both digital and analog, 10 business days for the conditioning of unbundled loops or for existing combinations of network elements for an end user that has existing local exchange telecommunications service, and one business day for the provision of the high frequency portion of the loop (line‑sharing) for at least 95% of the requests of each requesting telecommunications carrier for each month.
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In measuring the incumbent local exchange carrier's
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actual performance, the Commission shall ensure that occurrences beyond the control of the incumbent local exchange carrier that adversely affect the incumbent local exchange carrier's performance are excluded when determining actual performance levels. Such occurrences shall be determined by the Commission, but at a minimum must include work stoppage or other labor actions and acts of war. Exclusions shall also be made for performance that is governed by agreements approved by the Commission and containing timeframes for the same or similar measures or for when a requesting telecommunications carrier requests a longer time interval.
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(6) When a telecommunications carrier requests a
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network elements platform referred to in subdivision (d)(4) of this Section, without the need for field work outside of the central office, for an end user that has existing local exchange telecommunications service provided by an incumbent local exchange carrier, or by another telecommunications carrier through the incumbent local exchange carrier's network elements platform, unless otherwise agreed by the telecommunications carriers, the incumbent local exchange carrier shall provide the requesting telecommunications carrier with the requested network elements platform within 3 business days for at least 95% of the requests for each requesting telecommunications carrier for each month. A requesting telecommunications carrier may order the network elements platform as is for an end user that has such existing local exchange service without changing any of the features previously selected by the end user. The incumbent local exchange carrier shall provide the requested network elements platform without any disruption to the end user's services.
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Absent a contrary agreement between the
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telecommunications carriers entered into after the effective date of this amendatory Act of the 92nd General Assembly, as of 12:01 a.m. on the third business day after placing the order for a network elements platform, the requesting telecommunications carrier shall be the presubscribed primary local exchange carrier for that end user line and shall be entitled to receive, or to direct the disposition of, all revenues for all services utilizing the network elements in the platform, unless it is established that the end user of the existing local exchange service did not authorize the requesting telecommunications carrier to make the request.
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(e) Operations support systems. The Commission shall establish minimum
standards
with just, reasonable, and nondiscriminatory rates, terms, and conditions for
the
preordering, ordering, provisioning, maintenance and repair, and billing
functions of the
incumbent local exchange carrier's operations support systems provided to other
telecommunications carriers.
(f) Resale. An incumbent local exchange carrier shall offer all retail
telecommunications services, that the incumbent local exchange carrier provides
at retail
to subscribers who are not telecommunications carriers, within the LATA,
together with
each applicable optional feature or functionality, subject to resale at
wholesale rates
without imposing any unreasonable or discriminatory conditions or limitations.
Wholesale rates shall be based on the retail rates charged to end users for the
telecommunications service requested, excluding the portion thereof
attributable to any
marketing, billing, collection, and other costs avoided by the local exchange
carrier.
The Commission may determine under Article IX of this Act that certain
noncompetitive services, together with each applicable optional feature or
functionality, that are offered to residence customers under different rates,
charges, terms, or conditions than to other customers should not be subject to
resale under the rates, charges, terms, or conditions available only to
residence customers.
(g) Cost based rates. Interconnection, collocation, network elements, and
operations
support systems shall be provided by the incumbent local exchange carrier to
requesting
telecommunications carriers at cost based rates. The immediate implementation
and
provisioning of interconnection, collocation, network elements, and operations
support
systems shall not be delayed due to any lack of determination by the Commission
as to
the cost based rates. When cost based rates have not been established, within
30 days after
the filing of a petition for the setting of interim rates, or after the
Commission's own
motion, the Commission shall provide for interim rates that shall remain in
full force and
effect until the cost based rate determination is made, or the interim rate is
modified, by
the Commission.
(h) Rural exemption. This Section does not apply to certain rural telephone
companies as
described in 47 U.S.C. 251(f).
(i) Schedule of rates. A telecommunications carrier may request the
incumbent
local exchange carrier to provide a schedule of rates listing each of the rate
elements of
the incumbent local exchange carrier that pertains to a proposed order
identified by the
requesting telecommunications carrier for any of the matters covered in this
Section. The
incumbent local exchange carrier shall deliver the requested schedule of rates
to the
requesting telecommunications carrier within 2 business days for 95% of the
requests for each requesting carrier
(j) Special access circuits. Other than as provided in subdivision
(d)(4) of this Section
for the network elements platform described in that subdivision, nothing in
this amendatory Act of the 92nd General Assembly is intended to require or
prohibit the substitution of switched or special access services by or with a
combination of network elements nor address the Illinois Commerce Commission's
jurisdiction or authority in this area.
(k) The Commission shall determine any matters in dispute between the
incumbent local exchange carrier and the requesting carrier pursuant to Section
13‑515 of this Act.
(Source: P.A. 92‑22, eff. 6‑30‑01.)
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(220 ILCS 5/13‑901) (from Ch. 111 2/3, par. 13‑901)
(Section scheduled to be repealed on July 1, 2007)
Sec. 13‑901.
Operator Service Provider.
(a) For the purposes of this Section:
(1) "Operator service provider" means every
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telecommunications carrier that provides operator services or any other person or entity that the Commission determines is providing operator services.
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(2) "Aggregator" means any person or entity that is
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not an operator service provider and that in the ordinary course of its operations makes telephones available to the public or to transient users of its premises including, but not limited to, a hotel, motel, hospital, or university for telephone calls between points within this State that are specified by the user using an operator service provider.
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(3) "Operator services" means any telecommunications
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service that includes, as a component, any automatic or live assistance to a consumer to arrange for billing or completion, or both, of a telephone call between points within this State that are specified by the user through a method other than:
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(A) automatic completion with billing to the
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telephone from which the call originated;
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(B) completion through an access code or a
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proprietory account number used by the consumer, with billing to an account previously established with the carrier by the consumer; or
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(C) completion in association with directory
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(b) The Commission shall, by rule or order, adopt and enforce
operating requirements for the provision of operator‑assisted services.
The rules shall apply to operator service providers and to aggregators. The
rules shall be compatible with the rules adopted by the Federal Communications
Commission under the federal Telephone Operator Consumer Services Improvement
Act of 1990. These requirements shall address, but not necessarily be limited
to, the following:
(1) oral and written notification of the identity of
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the operator service provider and the availability of information regarding operator service provider rates, collection methods, and complaint resolution methods;
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(2) restrictions on billing and charges for operator
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(3) restrictions on "call splashing" as that term is
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defined in 47 C.F.R. Section 64.708;
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(4) access to other telecommunications carriers by
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the use of access codes including, but not limited to 800, 888, 950, and 10XXX numbers;
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(5) the appropriate routing and handling of
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(6) the enforcement of these rules through tariffs
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for operator services and by a requirement that operator service providers withhold payment of compensation to aggregators that have been found to be noncomplying by the Commission.
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(c) The Commission shall adopt any rule necessary to make rules previously
adopted under this Section compatible with the rules of the Federal
Communications Commission no later than one year after the effective date of
this amendatory Act of 1993.
(d) A violation of any rule adopted by the Commission under subsection (b)
is a business offense subject to a fine of not less than $1,000 nor more than
$5,000. In addition, the Commission may, after notice and hearing, order any
telecommunications carrier to terminate service to any aggregator found to have
violated any rule.
(Source: P.A. 90‑38, eff. 6‑27‑97; 91‑49, eff. 6‑30‑99.)
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(220 ILCS 5/13‑902)
(Section scheduled to be repealed on July 1, 2007)
Sec. 13‑902.
Authorization and verification of a subscriber's change in
telecommunications
carrier.
(a) Definitions; scope.
(1) "Submitting carrier" means any
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telecommunications carrier that requests on behalf of a subscriber that the subscriber's telecommunications carrier be changed and seeks to provide retail services to the end user subscriber.
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(2) "Executing carrier" means any telecommunications
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carrier that effects a request that a subscriber's telecommunications carrier be changed.
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(3) "Authorized carrier" means any
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telecommunications carrier that submits a change, on behalf of a subscriber, in the subscriber's selection of a provider of telecommunications service with the subscriber's authorization verified in accordance with the procedures specified in this Section.
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(4) "Unauthorized carrier" means any
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telecommunications carrier that submits a change, on behalf of a subscriber, in the subscriber's selection of a provider of telecommunications service but fails to obtain the subscriber's authorization verified in accordance with the procedures specified in this Section.
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(5) "Unauthorized change" means a change in a
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subscriber's selection of a provider of telecommunications service that was made without authorization verified in accordance with the verification procedures specified in this Section.
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(6) "Subscriber" means:
(A) the party identified in the account records
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of a common carrier as responsible for payment of the telephone bill;
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(B) any adult person authorized by such party to
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change telecommunications services or to charge services to the account; or
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(C) any person contractually or otherwise
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lawfully authorized to represent such party.
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This Section does not apply to retail business subscribers served by
more than 20 lines.
(b) Authorization from the subscriber. "Authorization" means an express,
affirmative
act by a subscriber agreeing to the change in the subscriber's
telecommunications carrier to
another carrier. A subscriber's telecommunications service shall be provided
by the
telecommunications carrier selected by the subscriber.
(c) Authorization and verification of orders for telecommunications service.
(1) No telecommunications carrier shall submit or
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execute a change on behalf of a subscriber in the subscriber's selection of a provider of telecommunications service except in accordance with the procedures prescribed in this subsection.
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(2) No submitting carrier shall submit a change on
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the behalf of a subscriber in the subscriber's selection of a provider of telecommunications service prior to obtaining:
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(A) authorization from the subscriber; and
(B) verification of that authorization in
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accordance with the procedures prescribed in this Section.
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The submitting carrier shall maintain and preserve
records of verification of subscriber authorization for a minimum period of 2
years after obtaining such verification.
(3) An executing carrier shall not verify the
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submission of a change in a subscriber's selection of a provider of telecommunications service received from a submitting carrier. For an executing carrier, compliance with the procedures described in this Section shall be defined as prompt execution, without any unreasonable delay, of changes that have been verified by a submitting carrier.
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(4) Commercial mobile radio services (CMRS)
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providers shall be excluded from the verification requirements of this Section as long as they are not required to provide equal access to common carriers for the provision of telephone toll services, in accordance with 47 U.S.C. 332(c)(8).
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(5) Where a telecommunications carrier is selling
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more than one type of telecommunications service (e.g., local exchange, intraLATA/intrastate toll, interLATA/interstate toll, and international toll), that carrier must obtain separate authorization from the subscriber for each service sold, although the authorizations may be made within the same solicitation. Each authorization must be verified separately from any other authorizations obtained in the same solicitation. Each authorization must be verified in accordance with the verification procedures prescribed in this Section.
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(6) No telecommunications carrier shall submit a
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preferred carrier change order unless and until the order has been confirmed in accordance with one of the following procedures:
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(A) The telecommunications carrier has obtained
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the subscriber's written or electronically signed authorization in a form that meets the requirements of subsection (d).
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(B) The telecommunications carrier has obtained
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the subscriber's electronic authorization to submit the preferred carrier change order. Such authorization must be placed from the telephone number or numbers on which the preferred carrier is to be changed and must confirm the information in subsections (b) and (c) of this Section. Telecommunications carriers electing to confirm sales electronically shall establish one or more toll‑free telephone numbers exclusively for that purpose. Calls to the toll‑free telephone numbers must connect a subscriber to a voice response unit, or similar mechanism, that records the required information regarding the preferred carrier change, including automatically recording the originating automatic number identification.
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(C) An appropriately qualified independent third
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party has obtained, in accordance with the procedures set forth in paragraphs (7) through (10) of this subsection, the subscriber's oral authorization to submit the preferred carrier change order that confirms and includes appropriate verification data. The independent third party must not be owned, managed, controlled, or directed by the carrier or the carrier's marketing agent; must not have any financial incentive to confirm preferred carrier change orders for the carrier or the carrier's marketing agent; and must operate in a location physically separate from the carrier or the carrier's marketing agent.
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(7) Methods of third party verification. Automated
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third party verification systems and three‑way conference calls may be used for verification purposes so long as the requirements of paragraphs (8) through (10) of this subsection are satisfied.
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(8) Carrier initiation of third party verification.
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A carrier or a carrier's sales representative initiating a three‑way conference call or a call through an automated verification system must drop off the call once the three‑way connection has been established.
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(9) Requirements for content and format of third
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party verification. All third party verification methods shall elicit, at a minimum, the identity of the subscriber; confirmation that the person on the call is authorized to make the carrier change; confirmation that the person on the call wants to make the carrier change; the names of the carriers affected by the change; the telephone numbers to be switched; and the types of service involved. Third party verifiers may not market the carrier's services by providing additional information, including information regarding preferred carrier freeze procedures.
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(10) Other requirements for third party
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verification. All third party verifications shall be conducted in the same language that was used in the underlying sales transaction and shall be recorded in their entirety. In accordance with the procedures set forth in paragraph (2)(B) of this subsection, submitting carriers shall maintain and preserve audio records of verification of subscriber authorization for a minimum period of 2 years after obtaining such verification. Automated systems must provide consumers with an option to speak with a live person at any time during the call.
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(11) Telecommunications carriers must provide
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subscribers the option of using one of the authorization and verification procedures specified in paragraph (6) of this subsection in addition to an electronically signed authorization and verification procedure under paragraph (6)(A) of this subsection.
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(d) Letter of agency form and content.
(1) A telecommunications carrier may use a written
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or electronically signed letter of agency to obtain authorization or verification, or both, of a subscriber's request to change his or her preferred carrier selection. A letter of agency that does not conform with this Section is invalid for purposes of this Section.
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(2) The letter of agency shall be a separate
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document (or an easily separable document) or located on a separate screen or webpage containing only the authorizing language described in paragraph (5) of this subsection having the sole purpose of authorizing a telecommunications carrier to initiate a preferred carrier change. The letter of agency must be signed and dated by the subscriber to the telephone line or lines requesting the preferred carrier change.
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(3) The letter of agency shall not be combined on
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the same document, screen, or webpage with inducements of any kind.
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(4) Notwithstanding paragraphs (2) and (3) of this
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subsection, the letter of agency may be combined with checks that contain only the required letter of agency language as prescribed in paragraph (5) of this subsection and the necessary information to make the check a negotiable instrument. The letter of agency check shall not contain any promotional language or material. The letter of agency check shall contain in easily readable, bold‑face type on the front of the check, a notice that the subscriber is authorizing a preferred carrier change by signing the check. The letter of agency language shall be placed near the signature line on the back of the check.
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(5) At a minimum, the letter of agency must be
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printed with a type of sufficient size and readability to be clearly legible and must contain clear and unambiguous language that confirms:
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(A) The subscriber's billing name and address
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and each telephone number to be covered by the preferred carrier change order;
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(B) The decision to change the preferred carrier
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from the current telecommunications carrier to the soliciting telecommunications carrier;
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(C) That the subscriber designates (insert the
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name of the submitting carrier) to act as the subscriber's agent for the preferred carrier change;
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(D) That the subscriber understands that only
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one telecommunications carrier may be designated as the subscriber's interstate or interLATA preferred interexchange carrier for any one telephone number. To the extent that a jurisdiction allows the selection of additional preferred carriers (e.g., local exchange, intraLATA/intrastate toll, interLATA/interstate toll, or international interexchange) the letter of agency must contain separate statements regarding those choices, although a separate letter of agency for each choice is not necessary; and
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(E) That the subscriber may consult with the
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carrier as to whether a fee will apply to the change in the subscriber's preferred carrier.
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(6) Any carrier designated in a letter of agency as
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a preferred carrier must be the carrier directly setting the rates for the subscriber.
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(7) Letters of agency shall not suggest or require
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that a subscriber take some action in order to retain the subscriber's current telecommunications carrier.
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(8) If any portion of a letter of agency is
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translated into another language then all portions of the letter of agency must be translated into that language. Every letter of agency must be translated into the same language as any promotional materials, oral descriptions, or instructions provided with the letter of agency.
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(9) Letters of agency submitted with an
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electronically signed authorization must include the consumer disclosures required by Section 101(c) of the Electronic Signatures in Global and National Commerce Act.
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(10) A telecommunications carrier shall submit a
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preferred carrier change order on behalf of a subscriber within no more than 60 days after obtaining a written or electronically signed letter of agency.
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(11) If a telecommunications carrier uses a letter
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of agency, the carrier shall send a letter to the subscriber using first class mail, postage prepaid, no later than 10 days after the telecommunications carrier submitting the change in the subscriber's telecommunications carrier is on notice that the change has occurred. The letter must inform the subscriber of the details of the telecommunications carrier change and provide the subscriber with a toll free number to call should the subscriber wish to cancel the change.
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(e) A switch in a subscriber's selection of a provider of telecommunications
service that
complies with the rules promulgated by the Federal Communications Commission
and any
amendments thereto shall be deemed to be in compliance with the provisions of
this Section.
(f) The Commission shall promulgate any rules necessary to administer this
Section.
The rules promulgated under this Section shall comport with the rules, if any,
promulgated by
the Attorney General pursuant to the Consumer Fraud and Deceptive Business
Practices Act
and with any rules promulgated by the Federal Communications Commission.
(g) Complaints may be filed with the Commission under this Section by a
subscriber
whose telecommunications service has been provided by an unauthorized
telecommunications
carrier as a result of an unreasonable delay, by a subscriber whose
telecommunications carrier
has been changed to another telecommunications carrier in a manner not in
compliance with
this Section,
by a subscriber's authorized telecommunications carrier that has been removed
as a
subscriber's telecommunications carrier in a manner not in compliance with this
Section, by
a subscriber's
authorized submitting carrier whose change order was delayed unreasonably, or
by the
Commission on its own motion. Upon filing of the complaint, the parties may
mutually agree
to submit the complaint to the Commission's established mediation process.
Remedies in the
mediation process may include, but shall not be limited to, the remedies set
forth in this
subsection. In its discretion, the Commission may deny the availability of the
mediation
process and submit the complaint to hearings. If the complaint is not
submitted to mediation
or if no agreement is reached during the mediation process, hearings shall be
held on the
complaint. If, after notice and hearing, the Commission finds that a
telecommunications carrier
has violated this Section or a rule promulgated under this Section, the
Commission may in its
discretion do any one or more of the following:
(1) Require the violating telecommunications carrier
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to refund to the subscriber all fees and charges collected from the subscriber for services up to the time the subscriber receives written notice of the fact that the violating carrier is providing telecommunications service to the subscriber, including notice on the subscriber's bill. For unreasonable delays wherein telecommunications service is provided by an unauthorized carrier, the Commission may require the violating carrier to refund to the subscriber all fees and charges collected from the subscriber during the unreasonable delay. The Commission may order the remedial action outlined in this subsection only to the extent that the same remedial action is allowed pursuant to rules or regulations promulgated by the Federal Communications Commission.
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(2) Require the violating telecommunications carrier
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to refund to the subscriber charges collected in excess of those that would have been charged by the subscriber's authorized telecommunications carrier.
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(3) Require the violating telecommunications carrier
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to pay to the subscriber's authorized telecommunications carrier the amount the authorized telecommunications carrier would have collected for the telecommunications service. The Commission is authorized to reduce this payment by any amount already paid by the violating telecommunications carrier to the subscriber's authorized telecommunications carrier for those telecommunications services.
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(4) Require the violating telecommunications carrier
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to pay a fine of up to $1,000 into the Public Utility Fund for each repeated and intentional violation of this Section.
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(5) Issue a cease and desist order.
(6) For a pattern of violation of this Section or
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for intentionally violating a cease and desist order, revoke the violating telecommunications carrier's certificate of service authority.
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(Source: P.A. 92‑22, eff. 6‑30‑01.)
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(220 ILCS 5/13‑903)
(Section scheduled to be repealed on July 1, 2007)
Sec. 13‑903.
Authorization, verification or notification, and dispute
resolution for
covered product and service charges on the telephone bill.
(a) Definitions. As used in this Section:
(1) "Subscriber" means a telecommunications
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carrier's retail business customer served by not more than 20 lines or a retail residential customer.
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(2) "Telecommunications carrier" has the meaning
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given in Section 13‑202 of the Public Utilities Act and includes agents and employees of a telecommunications carrier, except that "telecommunications carrier" does not include a provider of commercial mobile radio services (as defined by 47 U.S.C. 332(d)(1)).
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(b) Applicability of Section. This Section does not apply to:
(1) changes in a subscriber's local exchange
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telecommunications service or interexchange telecommunications service;
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(2) message telecommunications charges that are
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initiated by dialing 1+, 0+, 0‑, 1010XXX, or collect calls and charges for video services if the service provider has the necessary call detail record to establish the billing for the call or service; and
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(3) telecommunications services available on a
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subscriber's line when the subscriber activates and pays for the services on a per use basis.
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(c) Requirements for billing authorized charges. A telecommunications
carrier shall
meet all of the following requirements before submitting charges for any
product or service to
be billed on any subscriber's telephone bill:
(1) Inform the subscriber. The telecommunications
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carrier offering the product or service must thoroughly inform the subscriber of the product or service being offered, including all associated charges, and explicitly inform the subscriber that the associated charges for the product or service will appear on the subscriber's telephone bill.
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(2) Obtain subscriber authorization. The subscriber
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must have clearly and explicitly consented to obtaining the product or service offered and to having the associated charges appear on the subscriber's telephone bill. The consent must be verified by the service provider in accordance with subsection (d) of this Section. A record of the consent must be maintained by the telecommunications carrier offering the product or service for at least 24 months immediately after the consent and verification were obtained.
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(d) Verification or notification. Except in subscriber‑initiated
transactions with a
certificated telecommunications carrier for which the telecommunications
carrier has the
appropriate documentation, the telecommunications carrier, after obtaining the
subscriber's
authorization in the required manner, shall either verify the authorization or
notify the
subscriber as follows:
(1) Independent third‑party verification:
(A) Verification shall be obtained by an
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independent third party that:
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(i) operates from a facility physically
|
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separate from that of the telecommunications carrier;
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(ii) is not directly or indirectly managed,
|
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controlled, directed, or owned wholly or in part by the telecommunications carrier or the carrier's marketing agent; and
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(iii) does not derive commissions or
|
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compensation based upon the number of sales confirmed.
|
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(B) The third‑party verification agent shall
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state, and shall obtain the subscriber's acknowledgment of, the following disclosures:
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(i) the subscriber's name, address, and the
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telephone numbers of all telephone lines that will be charged for the product or service of the telecommunications carrier;
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(ii) that the person speaking to the third
|
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party verification agent is in fact the subscriber;
|
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(iii) that the subscriber wishes to purchase
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the product or service of the telecommunications carrier and is agreeing to do so;
|
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(iv) that the subscriber understands that
|
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the charges for the product or service of the telecommunications carrier will appear on the subscriber's telephone bill; and
|
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(v) the name and customer service telephone
|
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number of the telecommunications carrier.
|
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(C) The telecommunications carrier shall retain,
|
|
electronically or otherwise, proof of the verification of sales for a minimum of 24 months.
|
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(2) Notification. Written notification shall be
|
|
|
(A) the telecommunications carrier shall mail a
|
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letter to the subscriber using first class mail, postage prepaid, no later than 10 days after initiation of the product or service;
|
|
(B) the letter shall be a separate document sent
|
|
for the sole purpose of describing the product or service of the telecommunications carrier;
|
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(C) the letter shall be printed with 10‑point or
|
|
larger type and clearly and conspicuously disclose the material terms and conditions of the offer of the telecommunications carrier, as described in paragraph (1) of subsection (c);
|
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(D) the letter shall contain a toll‑free
|
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telephone number the subscriber can call to cancel the product or service;
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(E) the telecommunications carrier shall retain,
|
|
electronically or otherwise, proof of written notification for a minimum of 24 months; and
|
|
(F) written notification can be provided via
|
|
electronic mail if consumers are given the disclosures required by Section 101(c) of the Electronic Signatures in Global and National Commerce Act.
|
|
(e) Unauthorized charges.
(1) Responsibilities of the billing
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telecommunications carrier for unauthorized charges. If a subscriber's telephone bill is charged for any product or service without proper subscriber authorization and verification or notification of authorization in compliance with this Section, the telecommunications carrier that billed the subscriber, on its knowledge or notification of any unauthorized charge, shall promptly, but not later than 45 days after the date of the knowledge or notification of an unauthorized charge:
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(A) notify the product or service provider to
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immediately cease charging the subscriber for the unauthorized product or service;
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(B) remove the unauthorized charge from the
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(C) refund or credit to the subscriber all money
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that the subscriber has paid for any unauthorized charge.
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(f) The Commission shall promulgate any rules necessary to ensure that
subscribers are
not billed on the telephone bill for products or services in a manner not in
compliance with this
Section. The rules promulgated under this Section shall comport with the
rules, if any,
promulgated by the Attorney General pursuant to the Consumer Fraud and
Deceptive Business
Practices Act and with any rules promulgated by the Federal Communications
Commission or
Federal Trade Commission.
(g) Complaints may be filed with the Commission under this Section by a
subscriber
who has been billed on the telephone bill for products or services not in
compliance with this
Section or by the Commission on its own motion. Upon filing of the complaint,
the parties
may mutually agree to submit the complaint to the Commission's established
mediation
process. Remedies in the mediation process may include, but shall not be
limited to, the
remedies set forth in paragraphs (1) through (4) of this subsection. In its
discretion, the
Commission may deny the availability of the mediation process and submit the
complaint to
hearings. If the complaint is not submitted to mediation or if no agreement is
reached during
the mediation process, hearings shall be held on the complaint pursuant to
Article 10 of this
Act. If after notice and hearing, the Commission finds that a
telecommunications carrier has
violated this Section or a rule promulgated under this Section, the Commission
may in its
discretion order any one or more of the following:
(1) Require the violating telecommunications carrier
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to pay a fine of up to $1,000 into the Public Utility Fund for each repeated and intentional violation of this Section.
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(2) Require the violating carrier to refund or
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cancel all charges for products or services not billed in compliance with this Section.
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(3) Issue a cease and desist order.
(4) For a pattern of violation of this Section or
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for intentionally violating a cease and desist order, revoke the violating telecommunications carrier's certificate of service authority.
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(Source: P.A. 92‑22, eff. 6‑30‑01.)
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