2019 Delaware Code
Title 6 - Commerce and Trade
Chapter 49A. Auto Repair Fraud Prevention
§ 4908A Required notice to customers.
(a) All auto repair shops not otherwise complying with subsection (b) of this section shall post a sign, in a manner conspicuous to the public, which states as follows:
(1) The customer is entitled to receive a written or oral estimate;
(2) No auto repair work charge may exceed the estimate without the customer’s consent;
(3) The facility shall offer to return to the consumer all replaced parts except those under warranty or trade-in parts returned to a manufacturer or distributor; and
(4) Complaints can be made to the Consumer Protection and Fraud Division of the Delaware Department of Justice.
(b) To the extent an auto repair facility does not post a sign pursuant to subsection (a) of this section, an automotive repair facility shall, prior to performing auto repair work, disclose to the customer on a separate document or the written estimate itself the following language:
“PLEASE READ CAREFULLY
CHECK ONE OF THE STATEMENTS BELOW AND SIGN
I UNDERSTAND THAT, UNDER STATE LAW, I AM ENTITLED TO A WRITTEN ESTIMATE.
SIGNED _________ DATE _________ ”
The above language shall be in bold typeset at least as large as the size of the print in the main body of the document. The requirements of this section shall be effective as of January 1, 1997.
70 Del. Laws, c. 428, § 2.
