2016 Colorado Revised Statutes
Title 24 - Government - State
Principal Departments
Article 34 - Department of Regulatory Agencies
Part 1 - Organization
§ 24-34-103. Procedures for complaints concerning licensees

(1) All complaints relating to persons licensed by any board or agency in the division of professions and occupations shall be referred to the executive director of the department of regulatory agencies.

(2) For the purpose of facilitating the handling of complaints, the executive director shall devise simple standard complaint forms designed to supply the information necessary to properly conduct an investigation of complaints. Each complaint shall be reduced to writing by the complainant before any formal action is commenced thereon. The receipt of such forms shall be acknowledged on behalf of the executive director. The complainant shall be advised in writing of the final disposition thereof.

(3) The executive director may assign a complaint to the director of professions and occupations or to the appropriate board of registration in the department, or may assign it specially for investigation, or may take such other action thereon as appears to him to be warranted in the circumstances. Assignments of investigations thereof to others shall be subject to specified time limits set by the executive director for completion of investigations.

(4) Nothing in this section shall supersede the provisions of sections 24-4-104 to 24-4-106, or the statutory power to issue, suspend, revoke, or renew licenses.

(5) The executive director may promulgate such rules, pursuant to section 24-4-103 and not inconsistent with the requirements of this part 1, to assist in the efficient performance of the duties imposed by this section. The executive director may also render advice to the general assembly, as well as to the general public, upon the question of the proper role of the state in regulating professions and occupations.