2023 California Code
Vehicle Code - VEH
DIVISION 11 - RULES OF THE ROAD
CHAPTER 13 - Vehicular Crossings and Toll Highways
ARTICLE 3 - Tolls and Other Charges
Section 23309.
23309. (a) Subject to extenuating circumstances and holidays, the issuing agency, directly or through a third-party vendor, shall maintain a customer service telephone line that shall be operated by a live person for at least 35 hours per week between the hours of 8 a.m. to 5 p.m. and an additional 5 hours per week between the hours of 6 a.m. to 8 a.m., from 5 p.m. to 7 p.m., or on a Saturday. The customer service telephone line shall be available to address questions related to acquiring a transponder or other electronic toll payment device, paying toll notices, disputing tolls and penalties, setting up payment plans, and registering the license plate of a vehicle to a transponder or other electronic toll payment device account.
(b) The customer service telephone line shall provide language interpreter services and assistance for deaf or hard-of-hearing individuals.
(c) This section shall become operative on July 1, 2024.
(Added by Stats. 2022, Ch. 969, Sec. 9. (AB 2594) Effective January 1, 2023. Operative July 1, 2024, by its own provisions.)
