2009 California Government Code - Section 11020-11022 :: Article 2. Office Hours

11020.  (a) Unless otherwise provided by law, all offices of every
state agency shall be kept open for the transaction of business from
8 a.m. until 5 p.m. of each day from Monday to Friday, inclusive,
other than legal holidays, but the office of Treasurer shall close
one hour earlier. However, any state agency or division, branch or
office thereof may be kept open for the transaction of business on
other hours and on other days than those specified in this
subdivision.
   (b) If the provisions of this section are in conflict with the
provisions of a memorandum of understanding reached pursuant to
Chapter 12 (commencing with Section 3560) of Division 4 of Title 1,
the memorandum of understanding shall be controlling without further
legislative action, except that if the provisions of a memorandum of
understanding require the expenditure of funds, the provisions shall
not become effective unless approved by the Legislature in the annual
Budget Act.
   (c) Subdivision (a) shall not apply to any fair or association
specified under Division 3 (commencing with Section 3001) of the Food
and Agricultural Code.

11020.1.  Notwithstanding Section 11020, the Department of Motor
Vehicles may reduce its hours of service for transacting business
during the period between 8 a.m. to 5 p.m., inclusive, Monday to
Friday, inclusive, in order to ensure that service for transacting
business may be provided within existing resources before 8 a.m. or
after 5 p.m., Monday to Friday, inclusive, or on Saturday. This
authority may not be exercised so as to do any of the following:
   (a) Conflict with subdivision (b) of Section 11020.
   (b) Require a full-time employee to work in excess of five
consecutive days as part of a regular workweek of 40 hours.
   (c) Relieve the department of any obligation under an approved
memorandum of understanding relating to hours of work, overtime, or
alternative work schedules.

11021.  (a) When a state agency is open or operates on Saturday such
state agency may operate with a skeleton crew from 9 a.m. to 12 noon
of each Saturday if the total number of hours per week of its
employees is not less than the total number of office hours
established in this article.
   (b) If the provisions of this section are in conflict with the
provisions of a memorandum of understanding reached pursuant to
Chapter 12 (commencing with Section 3560) of Division 4 of Title 1,
the memorandum of understanding shall be controlling without further
legislative action, except that if such provisions of a memorandum of
understanding require the expenditure of funds, the provisions shall
not become effective unless approved by the Legislature in the
annual Budget Act.

11022.  Each state agency shall establish a procedure pursuant to
which incoming telephone calls on any public line shall be answered
within 10 rings during regular business hours as set forth in Section
11020, except where emergency or illness require adjustments to
normal staffing levels. This requirement shall be met in every office
where staff is available, unless compliance would require overtime
or compensating time off.