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2020 Arkansas Code
Title 12 - Law Enforcement, Emergency Management, and Military Affairs
Subtitle 2 - Law Enforcement Agencies and Programs
Chapter 10 - Communications Systems
Subchapter 3 - Arkansas Public Safety Communications and Next Generation 911 Act of 2019
§ 12-10-310. Records of calls

Universal Citation: AR Code § 12-10-310 (2020)
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  1. (a) The public safety answering point shall develop and maintain a system for recording 911 calls received at the public safety answering point.

  2. (b) A dispatch center shall develop and maintain a system that has been approved by the Arkansas 911 Board for recording 911 calls transferred from a public safety answering point.

  3. (c) All information contained with or attached to a 911 call, including without limitation short message service, text, video, and photographs, shall be retained.

  4. (d) The records shall be retained for a period of at least one hundred eighty (180) days from the date of the call and shall include the following information:

    1. (1) Date and time the call was received;

    2. (2) The nature of the problem; and

    3. (3) Action taken by the telecommunicators.

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