2020 Code of Alabama
Title 41 - State Government.
Chapter 23 - Department of Economic and Community Affairs.
Article 14
Section 41-23-230 - Definitions.
Section 41-23-230
Definitions.
For the purposes of this article, the following words shall have the following meanings:
(1) CALL CENTER. A physical location within the State of Alabama at which 50 or more individuals receive by telephone, email, or other electronic forms of communication requests for service and repairs and assist with a resolution. The term does not include locations within this state at which similar calls are resolved in whole or in part by means of computers, including, but not limited to, artificial intelligence.
(2) DIRECTOR. The Director of the Department of Economic and Community Affairs.
(3) EMPLOYER. A call center that employs either of the following:
a. Fifty or more individuals, excluding part-time employees.
b. Fifty or more individuals who, in the aggregate, work at least 1,500 hours each week for the employer, not including overtime hours.
This term does not apply to the State of Alabama or its agencies or departments.
(4) PART-TIME EMPLOYEE. An individual employed for an average of fewer than 20 hours each week or for fewer than six of the 12 months before the date on which a determination to relocate is made.
(Act 2019-374, §1.)
