AYUDA, INC. et al v. FEDERAL TRADE COMMISSION, No. 1:2013cv01266 - Document 31 (D.D.C. 2014)

Court Description: MEMORANDUM OPINION granting in part and denying in part 16 Defendant's motion for summary judgment and denying 20 Plaintiffs' cross-motion for partial summary judgment. See document for details. Signed by Judge Rudolph Contreras on 09/30/2014. (lcrc1)

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AYUDA, INC. et al v. FEDERAL TRADE COMMISSION Doc. 31 UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA AYUDA, INC., et al., Plaintiffs, v. FEDERAL TRADE COMMISSION, Defendant. : : : : : : : : : Civil Action No.: 13-1266 (RC) Re Document No.: 16, 20 MEMORANDUM OPINION GRANTING IN PART AND DENYING IN PART DEFENDANT S MOTION FOR SUMMARY JUDGMENT; AND DENYING PLAINTIFFS MOTION FOR PARTIAL SUMMARY JUDGMENT I. INTRODUCTION Ayuda, Inc., Catholic Charities of the Archdiocese of Washington, D.C., Catholic Legal Immigration Network, Inc., and Legal Aid Justice Center (collectively, Plaintiffs ) bring this action under the Freedom of Information Act ( FOIA ), 5 U.S.C. § 552 et seq., against the Federal Trade Commission ( FTC ) seeking information from the FTC s Consumer Sentinel database, which is an online repository containing millions of consumer complaints about alleged illegal business activity. The FTC moves for summary judgment on all four of Plaintiffs FOIA causes of action, as well as for dismissal based on failure to exhaust administrative remedies as to Plaintiffs request for information contained in the Company Address, Zip Code Extension data field. Plaintiffs cross-move for partial summary judgment on the FOIA claims in Counts I, II, and III as to the release of Consumer Sentinel database complaints that were received by the FTC through its telephone complaint line. Upon consideration of the parties motions, the memoranda in support thereof and opposition thereto, and the evidentiary record Dockets.Justia.com submitted by both parties to supplement their summary judgment filings, the Court will grant in part and deny in part the FTC s motion, and deny Plaintiffs motion. II. BACKGROUND A. The FTC and the Consumer Sentinel Database The FTC is the federal agency with principal responsibility for protecting consumers from deceptive and unfair trade practices. See Stearns II Decl. ¶ 3. The agency s responsibilities include enforcing the FTC Act, the federal antitrust laws, and dozens of other federal statutes. See id. This litigation arose following three FOIA requests from Plaintiffs, a collection of nonprofit entities, 1 to the FTC seeking the release of information contained in the agency s Consumer Sentinel database, which is a secure online repository containing roughly twenty million consumer complaints about alleged illegal business activity. See id. ¶ 4. The Consumer Sentinel database is maintained by a contractor, Lockheed Martin, see Rushen Decl. ¶ 2, and it is composed of three separate databases: (1) identity theft complaints; (2) complaints regarding the Do Not Call Registry; and (3) complaints regarding fraud and other consumer issues. See Stearns Decl. ¶ 4. There are two types of data fields within the Consumer Sentinel database: free-form fields, in which there is no limit on the type of information that can be entered; and non-free-form fields, in which the type of information is limited by pre-set options. See id. ¶ 11. 1 Ayuda, Inc. is a non-profit agency that advocates for low-income immigrants through direct legal, social, and language services. See Am. Compl. ¶ 2. Catholic Charities of the Archdiocese of Washington, D.C. is a non-profit entity that provides social and legal services, including legal services for low-income and vulnerable immigrants within D.C. and Maryland. See id. ¶ 3. Catholic Legal Immigration Network, Inc. is a non-profit agency that provides administrative support and services to a network of non-profit entities that provide legal services to low-income and vulnerable immigrants throughout the country. See id. ¶ 4. Legal Aid Justice Center is a non-profit entity that provides legal representation for low-income individuals in Virginia. See id. ¶ 5. 2 Complaints enter the Consumer Sentinel database in several different ways. Of note for purposes of this case, complaints are either submitted directly by consumers through the FTC s website, entered by an FTC operator in response to calls from consumers on the FTC s telephone complaint line, or transferred from independent online services provided by other governmental and private entities, including the Canadian Anti-Fraud Centre and the Econsumer.gov website. See id. ¶¶ 4, 18-19; James II Decl. ¶¶ 2-3. In 2013, approximately 60% of complaints filed directly with the FTC were submitted by consumers contacting the FTC s telephone complaint line and speaking with an operator, who then transcribes the information into the database. See James II Decl. ¶¶ 2-4. The remaining 40% of complaints submitted directly to the FTC were entered by consumers through a link on the agency s website. See id. ¶ 3 B. FOIA Request No. 2013-00680 On March 27, 2013, the FTC received a FOIA request, Request No. 2013-00680, from an attorney representing Plaintiffs. See Stearns Decl. ¶ 5 & Ex. A. This request sought a copy of all complaints that are recorded in the Consumer Sentinel database, with only the information contained in seventeen specified free-form and non-free-form data fields: Table 1 ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Fields Sought in Request No. 2013-00680 Reference Number Created Date Complaint Source Complaint Date Consumer Address, City Consumer Address, State Name Consumer Address, Country Name Company Name ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Company Address, Line 1 Company Address, Line 2 Company Address, City Company Address, State Code Company Address, Country Code Company Address, ZIP Code Complaint Info Product Service Description Complaint Info Law Violation Description Complaint Info Statute Description Source: Stearns Decl. ¶ 5 & Ex. A The FTC s FOIA Unit originally granted the request on May 2, 2013, see Admin. Record, Am. Compl., ECF No. 11, Ex. E ( AR ) at 12, but two weeks later the agency reversed its position 3 and denied the request. See id. at 14. The agency explained that it denied the request because (1) the data might reveal patterns of FTC procedures that would divulge the agency s deliberative process; (2) the data would reveal FTC codes used in the Consumer Sentinel database; and (3) certain FOIA exemptions may apply to the information in the complaints. See id. Regarding the third point, the FTC explained that it had determined that a number of the requested free-form data fields contain, or might contain, information that could, standing alone or in combination with other information, identify the consumer who submitted the complaint or another individual mentioned in the complaint, such as the alleged wrongdoer. See Stearns Decl. ¶¶ 11-12. The FTC therefore concluded that these data fields must be reviewed manually to avoid disclosure of personal identifying information, and the agency estimated that this review would take more than 8,000 hours to complete given the size of the Consumer Sentinel database. See id. ¶¶ 11, 22. Separately, the FTC s contractor estimated that it would cost $3,982.40 to export data for the requested fields that the agency had not rejected. See id. ¶ 9 & Ex. C; Rushen Decl. ¶ 6. On June 10, 2013, the FTC denied Request No. 2013-00680 when counsel for Plaintiffs did not pre-pay the estimated processing cost. See Stearns Decl. ¶ 25 & Ex. F. C. FOIA Request No. 2013-00949 On May 24, 2013, the FTC received a second request, Request No. 2013-00949, from another attorney representing Plaintiffs. See id. ¶ 26 & Ex. G. In addition to the seventeen data fields in the first request, the second request sought sixteen more fields across the three Consumer Sentinel subdatabases: 4 Table 2 Additional Fields Sought in Request No. 2013-00949 ¢ ¢ ¢ ¢ ¢ ¢ ¢ Other Information Requested Entity to Stop Calling ¢ Other Information Comments ¢ Entered Date ¢ Theft Activity First Occurred Date ¢ Theft Incident Theft Type Description ¢ Theft Incident SubType Description ¢ Associated Institution Institution Name ¢ Suspect Alias, Company Name Complaint Comments Phone in Registry? Company State Company Phone, Area Code Company Phone, Number Other Information Product Service Description ¢ Other Information Existing Business Relationship ¢ Other Information Pre-Recorded Message Source: Stearns Dec. ¶ 26 & Ex. G The FOIA Unit determined that processing Request No. 2013-00949 would entail an even greater burden than the first request because it sought comment fields in addition to the freeform data fields included in the original request. See id. ¶ 28. Accordingly, the FTC denied the request after informing Plaintiffs counsel that complying would be overly burdensome. See id. ¶¶ 29-31 & Exs. H, I. D. First Appeal: Request Nos. 2013-00680 and 2013-00949 On July 10, 2013, counsel for Plaintiffs appealed the denial of Request Nos. 2013-00680 and 2013-00949. See Am. Compl., Ex. A. A month later, FTC Acting General Counsel David Shonka granted in part and denied in part the appeal. See Stearns Decl. ¶ 34 & Ex. J. Specifically, Mr. Shonka granted Plaintiffs request for the data fields that do not elicit freeform responses, excluding any zip code fields, but he denied the request as to the remaining free-form fields because they actually or potentially contain information exempt from disclosure under FOIA Exemption 6, and a review to segregate the exempt material would place an inordinate burden on the agency s resources. See id. Mr. Shonka remanded the case to the FOIA Unit to identify and process the requests for the data fields for which the appeal was granted. See id. ¶ 35 & Ex. J. On remand, the FOIA Unit reviewed the requests and identified for processing the data fields that did not elicit free- 5 form responses. See id. ¶¶ 36-38. The FOIA Unit, however, determined that the following freeform data and zip code fields should not be produced under Mr. Shonka s decision: Table 3 Fraud and Other Consumer Database ¢ Consumer Address, City ¢ Company Name ¢ Company Address, Line 1 ¢ Company Address, Line 2 ¢ Company Address, City ¢ Company Address, Zip Code ¢ Complaint Comments ¢ ¢ ¢ ¢ ¢ Do Not Call Database Consumer Address, City Company Name Company Phone, Area Code Company Phone, Number Other Information Comments Identity Theft Database ¢ Consumer Address, City ¢ Associated Institution Institution Name ¢ Suspect Alias, Company Name Source: Stearns Decl. ¶ 38 The FTC then sent the fields that could be produced to the contractor for a cost estimate, and the contractor quoted a fee of $8,581.95 to develop the custom scripts, extract from reporting [database], format, validate and complete this FOIA request. 2 See id. ¶ 39 & Ex. K; Rushen Decl. ¶ 10. Lockheed Martin arrived at this estimate by predicting sixty-five hours of labor at $132.03 per hour, which is the Information Systems Analyst III labor category rate established under the FTC s agreement with the contractor. See Stearns Decl. ¶ 39. On September 9, 2013, the FTC provided Plaintiffs counsel with the contractor s estimate for processing the remaining portions of Request Nos. 2013-00680 and 2013-00949, and the agency advised counsel that an advanced payment of the full amount was required within ten days or the requests would be closed. See id. ¶ 40 & Ex. L. In response, counsel asked that [FTC] Staff not commence the search and production of the requested data until a resolution has been reached concerning some, or all, of the Contested Fields, and he stated that Plaintiffs intended to appeal the cost estimate. See id. ¶¶ 41-42 & Ex. M. On September 23, the agency closed both requests because it did not receive timely payment. See id. ¶ 43 & Ex. N. 2 Plaintiffs object to the FTC s evidence regarding this cost estimate, as well as the quote provided on September 18, 2013, which is discussed below. For the reasons explained in Part IV.F.1, the Court rejects Plaintiffs objection. 6 E. FOIA Request No. 2013-01305 On August 26, 2013, Plaintiffs counsel filed a third FOIA request, Request No. 201301305, which sought the following eight fields for all complaints in the Consumer Sentinel database: Table 4 ¢ ¢ ¢ ¢ Fields Sought in Request No. 2013-01305 Complaint Info Law Violation Code Complaint Info Statute Code Consumer Address, Zip Code Company Address, Line 3 ¢ ¢ ¢ ¢ Company Address, State Name Company Address, Country Name Company Email CompanyWebsite Source: Stearns Decl. ¶ 44 & Ex. O This request, like the first two requests, did not include the Company Address, Zip Code Extension field. See id. Again, the FTC determined that it would produce only the data fields that did not elicit free-form responses. See id. ¶ 45 & Ex. Q. The FTC also requested another estimate from the contractor for processing the remaining fields in Request No. 2013-01305, see id. ¶¶ 46-47 & Ex. R, and the contractor provided a quote of $8,581.95. See id. ¶ 48 & Ex. S; Rushen Decl. ¶ 12. On September 18, 2013, the FOIA Unit provided Plaintiffs counsel with the estimate for processing the granted portions of the request, see Stearns Decl. ¶ 49 & Ex. T, and on September 30, the agency closed the request when Plaintiffs did not pay on time. See id. ¶ 50 & Ex. U. F. Second Appeal: Request Nos. 2013-00680; 2013-0949; and 2013-01305 On October 23, 2013, Plaintiffs appealed the FTC s resolution of the remanded portions of Request Nos. 2013-00680 and 2013-0949, as well as the agency s response to Request No. 2013-01305. See id. ¶ 51. Mr. Shonka denied the appeal a month later. See id. ¶ 52 & Ex. V. Following the appeal, however, the FTC determined that several additional fields should be produced: the Company Phone, Area Code and Company Address, Zip Code fields in the 7 fraud database and the Do Not Call database; and the Associated Institution Phone, Area Code and Associated Institution Address, Zip Code fields in the identity theft database. See id. ¶ 54. In the end, after considering Plaintiffs three requests and two appeals, the FTC maintained that the following fields contain exempt information, the manual review for which would be unduly burdensome: Table 5 ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Fraud and Other Consumer Database ¢ ¢ ¢ ¢ ¢ Consumer Address, City Company Address, Zip Code Company Name Company Address, Line 1 Company Address, Line 2 Company Address, Line 3 Company Address, City Company Phone, Number Complaint Comments Company Email Company Website * Do Not Call Database Identity Theft Database ¢ Consumer Address, City ¢ Consumer Address, Zip Code ¢ Associated Institution Institution Name ¢ Associated Institution Address, Line 1 ¢ Associated Institution Address, Line 2 ¢ Associated Institution Address, City ¢ Associated Institution Phone, Number ¢ Suspect Alias, Company Name ¢ Associated Institution Email ¢ Associated Institution Web URL Source: Stearns Decl. ¶ 53 Consumer Address, City Company Address, Zip Code Company Name Company Phone, Number Other information Comments * * On December 2, 2013, Plaintiffs filed an amended complaint challenging the FTC s responses to the three FOIA requests described above. Specifically, Plaintiffs allege through Counts I, II, and III that the FTC wrongfully withheld information in the following fields, which Plaintiffs categorize as the Company Information Fields (Count I), the Complainant Geographic Information Field (Count II), and the Comment Fields (Count III): Table 6 3 3 As the FTC points out, Plaintiffs list of the fields for which the FTC denied access is incomplete. See Def. s Mem. Supp. Mot. Summ. J. at 27 n.1 (citing Am. Compl. ¶ 42). The complete list is available at Table 5, supra. But as Plaintiffs explain, the legal issues involved relate to the substantive information contained in the eleven fields/categories listed in 8 Complaint Category FTC Decision Complainant Geographic Information Field (Count II) Company Name Company Address, Line 3 Company Address, Zip Code 4 Company Address, Zip Code Extension Company Email CompanyWebsite Denied Denied Denied Denied Denied Denied Consumer Address, Zip Code Denied Other Information Comments Company Information Fields (Count I) Comment Fields (Count III) Requested Fields Denied Complaint Info Comments Denied Source: Am. Compl. ¶ 42 Finally, Plaintiffs allege in Count IV that the FTC violated FOIA by refusing to provide information necessary for determining the reasonableness of the contractor s fee estimates for processing the granted portions of the FOIA requests. III. LEGAL FRAMEWORK A. Legal Standard in FOIA Cases FOIA cases typically and appropriately are decided on motions for summary judgment. Defenders of Wildlife v. U.S. Border Patrol, 623 F. Supp. 2d 83, 87 (D.D.C. 2009) (citing Bigwood v. U.S. Agency for Int l Dev., 484 F. Supp. 2d 68, 73 (D.D.C. 2007)). Under Rule 56 of the Federal Rules of Civil Procedure, summary judgment must be granted when evidence shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law. Fed. R. Civ. P. 56; Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 247 (1986). In the FOIA context, a district court reviewing a motion for summary judgment conducts a de [Table 6, supra] regardless of how many technical fields within the databases contain that substance. Pls. Mem. Opp n Def. s Mot. Summ. J. at 6 n.3. The Court therefore refers to the fields and categories described by Plaintiffs for purposes of this Memorandum Opinion. 4 The FTC disputes that Plaintiffs properly requested and exhausted their administrative remedies as to the Company Address, Zip Code Extension field. See Answer Am. Compl. ¶¶ 42, 44. 9 novo review of the record, and the responding federal agency bears the burden of proving that it has complied with its obligations under FOIA. See 5 U.S.C. § 552(a)(4)(B); see also In Def. of Animals v. Nat l Insts. of Health, 543 F. Supp. 2d 83, 92-93 (D.D.C. 2008) (citing Assassination Archives & Research Ctr. v. CIA, 334 F.3d 55, 57 (D.C. Cir. 2003)). The district court must analyze all underlying facts and inferences in the light most favorable to the FOIA requester. See Willis v. DOJ, 581 F. Supp. 2d 57, 65 (D.D.C. 2008) (citing Moore v. Aspin, 916 F. Supp. 32, 35 (D.D.C. 1996)). Accordingly, summary judgment for an agency is appropriate only if the agency proves that it has fully discharged its [FOIA] obligations[.] Moore, 916 F. Supp. at 35 (citing Miller v. U.S. Dep t of State, 779 F.2d 1378, 1382 (8th Cir. 1985)). A court may award summary judgment in a FOIA case based solely upon the information provided in agency affidavits or declarations if they describe the justifications for nondisclosure with reasonably specific detail, demonstrate that the information withheld logically falls within the claimed exemption, and are not controverted by either contrary evidence in the record nor by evidence of agency bad faith. Military Audit Project v. Casey, 656 F.2d 724, 738 (D.C. Cir. 1981). Such affidavits or declarations are accorded a presumption of good faith, which cannot be rebutted by purely speculative claims about the existence and discoverability of other documents. SafeCard Servs., Inc. v. SEC, 926 F.2d 1197, 1200 (D.C. Cir. 1991) (quoting Ground Saucer Watch, Inc. v. CIA, 692 F.2d 770, 771 (D.C. Cir. 1981)). Finally, although FOIA cases typically are decided through summary judgment, courts in this Circuit analyze failure to exhaust administrative remedies motions under Rule 12(b)(6). See Hidalgo v. FBI, 344 F.3d 1256, 1260 (D.C. Cir. 2003) (vacating grant of summary judgment and remanding FOIA case with instructions to the district court to dismiss the complaint under [Rule] 12(b)(6) ¦ for failure to exhaust administrative remedies ); accord Acosta v. FBI, 946 F. 10 Supp. 2d 47, 49 (D.D.C. 2013); Tereshchuk v. U.S. Bureau of Prisons, 851 F. Supp. 2d 157, 16162 (D.D.C. 2012); Banks v. Lappin, 539 F. Supp. 2d 228, 234-35 (D.D.C. 2008). B. FOIA s Purpose and Exemptions The statute known as FOIA is a revision of the public disclosure section of the Administrative Procedure Act. See Conservation Force v. Jewell, No. 12-CV-1665, 2014 WL 4327949, at *4 (D.D.C. Sept. 2, 2014). Congress broadly conceived FOIA to permit access to official information long shielded unnecessarily from public view and [] to create a judicially enforceable public right to secure such information from possibly unwilling official hands. EPA v. Mink, 410 U.S. 73, 80 (1973). To that end, FOIA requires every federal agency, upon request, to make promptly available to any person any records so long as the request reasonably describes such records. Assassination Archives, 334 F.3d at 57 (quoting 5 U.S.C. § 552(a)(3)). Consistent with this statutory mandate, federal courts have jurisdiction to order the production of records that an agency improperly withheld in violation of FOIA. See 5 U.S.C. § 552(a)(4)(B); DOJ v. Reporters Comm. for Freedom of the Press, 489 U.S. 749, 755 (1989). FOIA, however, also recognizes limitations that compete with the general interest in disclosure, and that, in appropriate cases, can overcome it. Nat l Archives & Records Admin. v. Favish, 541 U.S. 157, 172 (2004). Thus, while disclosure, not secrecy, is the dominant objective of FOIA, there are [nine] exemptions from the statute s broad reach[.] U.S. Dep t of Def. v. FLRA, 510 U.S. 487, 494 (1994) (quoting Dep t of Air Force v. Rose, 425 U.S. 352, 361 (1976)); see also 5 U.S.C. § 552(b)(1)-(9) (listing nine FOIA exemptions). These exemptions stem from Congress s recognition that the release of certain information may harm legitimate governmental or private interests. Summers v. DOJ, 140 F.3d 1077, 1080 (D.C. Cir. 1998). 11 Finally, courts must bear in mind that FOIA mandates a strong presumption in favor of disclosure, U.S. Dep t of State v. Ray, 502 U.S. 164, 173 (1991), and consistent with that presumption, the nine statutorily exempt categories of documents must be narrowly construed. Rose, 425 U.S. at 361. As such, the burden is on the agency to show that the requested material need not be produced because a particular FOIA exemption protects the material from disclosure. Petroleum Info. Corp. v. U.S. Dep t of Interior, 976 F.2d 1429, 1433 (D.C. Cir. 1992) (quoting 5 U.S.C. § 552(a)(4)(B)). Ultimately, an agency s justification for invoking a FOIA exemption is sufficient if it appears logical or plausible. Wolf v. CIA, 473 F.3d 370, 374-75 (D.C. Cir. 2007) (quoting Gardels v. CIA, 689 F.2d 1100, 1105 (D.C. Cir. 1982)). IV. ANALYSIS Now before the Court are the FTC s motion for summary judgment and Plaintiffs crossmotion for partial summary judgment. The FTC argues that it correctly denied Plaintiffs requests as to the free-form data fields in Counts I, II, and III under FOIA Exemptions 6 and 7(C) because those fields actually or potentially contain personal identifying information protected by the exemptions, and the manual review needed to redact this information would be unduly burdensome given the volume of records in the Consumer Sentinel database. 5 See Def. s Mem. Supp. Mot. Summ. J., ECF No. 16, at 14. In addition, the agency argues that it properly excluded under Exemption 3 complaints that were provided by the Canadian Anti-Fraud Centre 5 As Plaintiffs note, see, e.g., Pls. Mem. Opp n Def. s Mot. Summ. J. at 43, the FTC asserts exemptions in this litigation not raised during the administrative process. Though this is correct, an agency is nonetheless entitled to refine its position by asserting new FOIA exemptions before the Court. Cuban v. SEC, 744 F. Supp. 2d 60, 90 (D.D.C. 2010); see also Gula v. Meese, 699 F. Supp. 956, 959 n.2 (D.D.C. 1988) ( [T]he defendant in a FOIA case may assert new exemptions at the federal district court level stage not previously asserted at the administrative level, even if the circumstances have not changed in the interim. ) (citing Jordan v. DOJ, 591 F.2d 753, 779 (D.C. Cir. 1978)). 12 or derived through the Ecommerce.gov website. See id. Next, the FTC seeks summary judgment on Count IV on the basis that the cost estimates provided by the contractor were reasonable. See id. And finally, the FTC moves to dismiss Plaintiffs request for information contained in the Company Address, Zip Code Extension data field based on failure to exhaust administrative remedies. See id. Plaintiffs, on the other hand, move for partial summary judgment as to the release of complaints received by the FTC through its telephone complaint line, as opposed to those complaints submitted directly by consumers on the FTC s website. See Pls. Mem. Supp. Part. Mot. Summ. J., ECF No. 20, at 1. For the reasons discussed below, the Court grants in part and denies in part the FTC s motion, and denies in full Plaintiffs motion. Specifically, the Court denies the FTC s motion to dismiss the claim in Count I regarding the Company Address, Zip Code Extension field, on the basis of failure to exhaust administrative remedies. Next, the Court grants summary judgment for the FTC as to Counts I and III because those counts seek free-form data fields that potentially contain personal identifying information that must be withheld under FOIA Exemptions 6 and 7(C), and the manual review required to segregate such exempt information would be unduly burdensome. The Court, however, denies the FTC s request for summary judgment on Count II because the agency fails to offer evidence establishing a privacy interest in the five-digit zip code data. In addition, the Court grants summary judgment for the FTC as to the Canadian AntiFraud Centre and Ecommerce.gov complaints because those complaints must be segregated and withheld under FOIA Exemption 3, and the Court also grants summary judgment for the FTC on Count IV because there is no genuine dispute of material fact that the agency s cost estimates 13 were reasonable. Finally, the Court denies Plaintiffs motion for summary judgment as to the complaints received through the FTC s telephone complaint line. A. Failure to Exhaust: Company Address, Zip Code Extension Field The FTC moves to dismiss the claim in Count I with respect to the Company Address, Zip Code Extension data field on the basis that none of Plaintiffs three FOIA requests included this field. See Def. s Mem. Supp. Mot. Summ. J. at 26. Exhaustion of administrative remedies is generally required before seeking judicial review so that the agency has an opportunity to exercise its discretion and expertise on the matter and to make a factual record to support its decision. Wilbur v. CIA, 355 F.3d 675, 677 (D.C. Cir. 2004) (quoting Oglesby v. U.S. Dep t of the Army, 920 F.2d 57, 61 (D.C. Cir. 1990)). As the D.C. Circuit has explained, although exhaustion of a FOIA request is not jurisdictional because the FOIA does not unequivocally make it so, Hidalgo v. FBI, 344 F.3d 1256, 1258 (D.C. Cir. 2003) (citing I.A.M. Nat l Pension Fund Ben. Plan C. v. Stockton TRI Indus., 727 F.2d 1204, 1208 (D.C. Cir. 1984)), failure to exhaust still precludes judicial review if the purposes of exhaustion and the particular administrative scheme support such a bar, id. at 1258-59 (quoting Oglesby, 920 F.2d at 61). It is undisputed that Plaintiffs did not include the Company Address, Zip Code Extension data field in the three FOIA requests at issue. See Pls. Resp. Def. s Stmt. of Facts ¶¶ 6, 16, 22, 34. Instead, Plaintiffs first administrative appeal, which was filed after the FTC refused to grant Plaintiffs first two FOIA requests, specifically listed the Company Address, Zip Code Extension field as one of the fields they were appealing, despite its not being included in the original requests. See Am. Compl., Ex. A; Pls. Mem. Opp n Def. s Mot. Summ. J., ECF No. 19, at 32. Curiously, in response to this appeal, the FTC pointed out that it would not consider several of the new fields raised by Plaintiffs because those fields were not included 14 within the scope of the FOIA requests, but the FTC s list did not include the Company Address, Zip Code Extension field that Plaintiffs also had mentioned for the first time on appeal. See Am. Compl., Ex. B at 2 n.2. The FTC, moreover, concluded at the end of the response letter that it was excluding any zip code fields from processing under Exemption 6. See id. at 5 (emphasis added). Based on the FTC s response letter, it appears that when evaluating whether Exemption 6 prevented disclosure, the agency may have considered the Company Address, Zip Code Extension field along with the other consumer and company zip code fields requested by Plaintiffs. Yet even if the agency did not consider this new field, it certainly was given an opportunity to do so when Plaintiffs raised the issue in their administrative appeal. Thus, though Plaintiffs technically failed to make a proper FOIA request and exhaust administrative remedies, their error presents no risk of undermining the purposes and policies underlying the exhaustion requirement, namely, to prevent premature interference with agency processes, to give the parties and the courts benefit of the agency s experience and expertise and to compile an adequate record for review. Wilbur, 355 F.3d at 677. This is because by raising the question in the appeal along with the other requested zip code fields, Plaintiffs afforded the FTC sufficient opportunity to evaluate the Company Address, Zip Code Extension field an opportunity, in fact, it appears the FTC took given the language of the response letter. In addition, the Court notes the futility and inefficiency of requiring Plaintiffs to restart the FOIA process from the beginning as to this one field. First, the Court agrees with Plaintiffs prediction that the FTC very likely will deny this request once it is formally made. Indeed, given the agency s denial of the five-digit zip code information, which is less specific in identifying a location than the four-digit zip code extension information, it would be illogical for the agency to 15 conclude otherwise. Second, after the FTC s inevitable denial, it would be inefficient for the Court to preside over a separate lawsuit regarding this single field when the parties already are litigating the instant case that involves the same set of facts. Instead, the more efficient path is for the Court to resolve all the Consumer Sentinel database disputes between Plaintiffs and the FTC at once. Cf. Barouch v. DOJ, 962 F. Supp. 2d 30, 51 (D.D.C. 2013) (finding that plaintiff constructively exhausted administrative remedies in part because [i]t would be anomalous to review plaintiff s challenges to [the agency s] withholdings of documents that were identified ¦ in the spring of 2012 and that were processed by [the agency], but to decline review on exhaustion grounds the determinations of other agencies to which [agency] sent some of the documents it identified at the same time ). Accordingly, because exhaustion is a prudential consideration rather than a jurisdictional prerequisite, the Court concludes that, under these circumstances, it will not dismiss the claim regarding the Company Address, Zip Code Extension field for failure to exhaust. 6 6 Having denied the FTC s failure to exhaust argument as to the Company Address, Zip Code Extension field in Count I, the Court notes that this issue remains outstanding because neither party addressed the merits of withholding zip code extensions in their summary judgment briefing. Plaintiffs in particular focus their opposition memorandum exclusively on the propriety of releasing five-digit zip codes, and they even go so far as to disavow any interest in receiving the four-digit extensions. See, e.g., Pls. Mem. Opp n Def. s Mot. Summ. J. at 35 ( In this case, of course, Plaintiffs are only seeking complainants five-digit zip code[.] ). Part of Plaintiffs argument, in fact, rests on distinguishing five-digit zip codes from the four-digit extensions based on Havemann v. Colvin, 537 F. App x 142 (4th Cir. 2013), where the Fourth Circuit approved of the Social Security Administration s decision to produce the five-digit zip codes but withhold the full nine-digit zip codes. By focusing their analysis only on five-digit zip codes, Plaintiffs appear to acknowledge that the FTC could properly withhold the four-digit extensions under Exemptions 6 and 7(C)) given that the extensions provide far more specificity about an individual s location. Nonetheless, given the lack of evidence and arguments from both sides, the Court cannot resolve the question at this time. 16 B. Counts I, II, and III: Denial of Requests for Free-Form Fields Under Exemption 6 In Counts I, II, and III, Plaintiffs contend that the FTC violated FOIA by denying their requests for specific free-form data fields, which Plaintiffs categorize as the Company Information Fields (Count I), the Complainant Geographic Information Field (Count II), and the Comment Fields (Count III). See Am. Compl. ¶¶ 42, 46-88; see also Tbl. 6, supra. In response, the FTC argues that it correctly withheld the information in each of these fields under FOIA Exemption 6, and as such, the agency seeks summary judgment in its favor on these counts. For the reasons explained below, the Court agrees with the FTC that the data fields sought in Counts I and III potentially contain information protected under Exemption 6; the Court finds, however, that the FTC has failed to establish that Exemption 6 covers the zip code information sought in Count II. 1. Exemption 6 Framework FOIA Exemption 6 protects from disclosure personnel and medical files and similar files the disclosure of which would constitute a clearly unwarranted invasion of personal privacy. 5 U.S.C. § 552(b)(6). The Supreme Court has interpreted the term similar files broadly so as to cover detailed Government records on an individual which can be identified as applying to that individual. U.S. Dep t of State v. Wash. Post Co., 456 U.S. 595, 602 (1982) (citation and quotation marks omitted). The information in the file need not be intimate for the file to satisfy the standard, and the threshold for determining whether information applies to a particular individual is minimal. Milton v. DOJ, 783 F. Supp. 2d 55, 58 (D.D.C. 2011) (quoting N.Y. Times Co. v. NASA, 920 F.2d 1002, 1006 (D.C. Cir. 1990)). Once this threshold determination is met, a court next inquires whether disclosure would compromise a substantial privacy interest because FOIA requires the release of information 17 [i]f no significant privacy interest is implicated. See Multi Ag Media LLC v. U.S. Dep t of Agric., 515 F.3d 1224, 1229 (D.C. Cir. 2008) (citing Nat l Ass n of Retired Fed. Emps. v. Horner, 879 F.2d 873, 874 (D.C. Cir. 1989)). This standard, however, means less than it might seem, as a substantial privacy interest is anything greater than a de minimis privacy interest. Id. at 1229-30. If a substantial privacy interest exists, a court next tests whether release of such information would constitute a clearly unwarranted invasion of personal privacy, Wash. Post Co. v. U.S. Dep t of Health & Human Servs., 690 F.2d 252, 260 (D.C. Cir. 1982), by balancing the privacy interest that would be compromised by disclosure against any public interest in the requested information. Multi Ag Media, 515 F.3d at 1228. 2. Count I: Company Information Fields The FTC argues that the Company Information Fields actually or potentially contain personal identifying information, the disclosure of which would constitute an unwarranted invasion of privacy under Exemption 6. See Def. s Mem. Supp. Mot. Summ. J. at 27. Specifically, the FTC contends that personal information can be entered in the Count I free-form data fields through two scenarios: first, a consumer may mistakenly insert information about himself in fields that are intended for details about the alleged wrongdoer; or second, a consumer may intentionally provide information about an alleged individual wrongdoer, as opposed to a corporation or other business wrongdoer, when describing an incident. See Stearns Decl. ¶ 12. In response, Plaintiffs argue that the FTC fails to demonstrate that personal information is inserted in these fields with any statistical frequency such that it is more than mere speculation. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 18. Plaintiffs also suggest that there is no privacy interest in personal information about an alleged wrongdoer because the FTC released the names of individuals appearing in the Company Name field in response to prior FOIA 18 requests. See id. at 19. The FTC contends that this argument confuses the privacy interests of individuals accused of wrongdoing in their personal capacity with individuals accused of wrongdoing while acting in a business capacity, and the FTC only seeks to protect information regarding individuals in the former category. See Def. s Reply Supp. Mot. Summ. J., ECF No. 26, at 17-18. As such, the agency attests that it does not redact the names of company representatives or people otherwise acting through a business, thereby conceding that there is no need to manually review complaints for personal identifying information about individuals clearly acting in a business capacity. See Stearns II Decl. ¶¶ 10-14; see also Wash. Post Co. v. U.S. Dep t of Agric., 943 F. Supp. 31, 35 (D.D.C. 1996) (explaining that unlike information about individuals acting in their personal capacity, there is no expectation of privacy in the names of persons engaged in business). The Court therefore focuses its analysis on only those individuals who are accused of wrongdoing in their personal capacity. The FTC s original declaration in support of its motion for summary judgment provided just one example of a consumer mistakenly inserting her own name, address, area code, phone number, and email address in the fields reserved for the subject of the complaint that is, the fields in which information about the wrongdoer should go. See Stearns Decl. ¶ 28. At the same time, the FTC also offered evidence of three other complaints in which a consumer inserted personal information about an individual wrongdoer in the Company Information Fields. See id. Through a second declaration, however, the FTC provides additional evidence regarding a supplementary review of more complaints in the Consumer Sentinel database, and this review revealed a very real possibility of personal identifying information appearing in the Company Information Fields. 19 To cull the millions of complaints in the Consumer Sentinel database down to a reviewable sample, the FTC first searched the fraud database for complaints containing a Gmail address in the Company Email Field. See Stearns II Decl. ¶ 16. The agency selected Gmail addresses because individuals, rather than business entities, typically use these email addresses, so finding such an address in the Company Email Field logically suggests that an individual is being accused of wrongful conduct in his or her personal capacity. See id. The FTC s search returned more than 350,000 complaints with a Gmail address, and the agency reviewed a sample of 600 of those complaints, which revealed that 82%, or 497 of 600 complaints, contained personal identifying information, such as names and addresses, in one or more of the free-form data entry fields sought through Count I. See id. ¶¶ 16-18. Furthermore, 89 of the 600 complaints that the FTC reviewed in this sample originated from the FTC s call center, and of those 89 complaints, 78 contained personal identifying information in one or more of the Company Information Fields. See id. ¶ 19. The agency also ran a similar search in the Consumer Sentinel database s identity theft database for complaints in which a Gmail address appears in the Associated Institution Email field, which returned 970 complaints. See id. ¶ 21. The agency s review of a datelimited subset of 151 complaints revealed that 78% of the complaints contained personal identifying information about private individuals in one or more of the data fields in Count I. See id. ¶¶ 21-22. Extrapolating the results from the identity theft database and fraud database searches to the original set of 350,000 Gmail complaints indicates that hundreds of thousands of records may exist in which personal identifying information was intentionally placed in Company Information Fields because the alleged wrongdoer was described as acting in his or her personal capacity. 20 In addition, the FTC provides evidence that consumers are mistakenly entering their own personal information into various Company Information Fields. For example, 59 of the 151 identity theft database complaints from the sample described above included information in the Associated Institution Email field that matched the complaining consumer s email address, which suggests that these consumers entered their personal information in the wrong fields. See id. ¶ 23. In 33 other complaints, the consumer s area code and telephone number matched the Associated Institution area code and telephone number, and in 23 complaints, the consumer s street address, city, state, and zip code all matched the Associated Institution address. See id. Finally, numerous consumers also listed their personal email address and name in the Associated Institution Contact Person or Associated Institution Institution Name fields, rather than information about the subject of the complaint. See id. To justify withholding documents under Exemption 6, the FTC must show that the threat to privacy is real rather than speculative. Elec. Privacy Info. Ctr. v. Dep t of Homeland Sec., 384 F. Supp. 2d 100, 116 (D.D.C. 2005) (citing U.S. Dep t of Air Force v. Rose, 425 U.S. 352, 380 n.19 (1976)). An agency can meet its burden by providing affidavits or declarations that describe the justifications for nondisclosure with reasonably specific detail, demonstrate that the information withheld logically falls within the claimed exemption, and are not controverted by either contrary evidence in the record nor by evidence of agency bad faith. Larson v. U.S. Dep t of State, 565 F.3d 857, 862 (D.C. Cir. 2009) (quoting Miller v. Casey, 730 F.2d 773, 776 (D.C. Cir. 1984)). Here, the Court is satisfied that based on the evidence provided by the FTC, the lack of allegations of bad faith, and the lack of contradictory evidence provided by Plaintiffs the agency has demonstrated a real, and not merely speculative, possibility of personal identifying information in the form of names, addresses, telephone numbers, and email 21 addresses existing in the Company Information Fields. The next step, then, involves identifying whether there exists a privacy interest in withholding this information, and whether, when balanced against the public benefits of disclosure, release of the personal identifying information would create a clearly unwarranted invasion of personal privacy. See Reed v. NLRB, 927 F.2d 1249, 1251 (D.C. Cir. 1991). In construing Exemption 6, the D.C. Circuit has explained that the disclosure of names and addresses is not inherently and always a significant threat to the privacy of those listed; whether it is a significant or a de minimis threat depends upon the characteristic(s) revealed by virtue of being on the particular list, and the consequences likely to ensue. Nat l Ass n of Retired Fed. Emps. v. Horner, 879 F.2d 873, 877 (D.C. Cir. 1989); see also U.S. Dep t of State v. Ray, 502 U.S. 164, 176 n.12 (1991) (noting that disclosure of a list of names and other personal identifying information is not inherently and always a significant threat to the privacy of the individuals on the list ). But at the same time, the D.C Circuit has recognized that the privacy interest of an individual in avoiding the unlimited disclosure of his or her name and address is significant. Horner, 879 F.2d at 875. In its motion for summary judgment, the FTC argues that individuals possess a substantial privacy interest in their personal identifying information not being released because these individuals most likely fall into one of two categories: either they are victims of a fraudulent scheme or crime, or they are accused of committing or participating in a fraudulent scheme or crime. See Def. s Reply Supp. Mot. Summ. J. at 17. First, the Court agrees that consumers who are victims, and consequently also are whistleblowers and witnesses, face potential backlash if identified in the form of embarrassment, becoming a mark for similar schemes in the future, and retribution from the alleged wrongdoer all of which constitute unwanted privacy intrusions that extend beyond merely having a name 22 and address published. See U.S. Dep t of State v. Wash. Post Co., 456 U.S. 595, 599 (1982) (FOIA s legislative history shows that Congress [s] primary purpose in enacting Exemption 6 was to protect individuals from the injury and embarrassment that can result from the unnecessary disclosure of personal information ); Horner, 879 F.2d at 878 ( Disclosure does not, literally by itself, constitute a harm; it is the requester s (or another s) reaction to the disclosure that can sting. This is only more obvious where disclosure of the information invades someone s privacy not because it is embarrassing but because it invites unwanted intrusions. ); see also Lahr v. NTSB, 569 F.3d 964, 976 (9th Cir. 2009) (explaining that protection from ¦ unwanted contact [by third parties] facilitated by disclosure of a connection to government operations and investigations is a cognizable privacy interest under Exemptions 6 ). Second, those individuals accused of wrongdoing also have a substantial privacy interest in their names and addresses not being disclosed. The Consumer Sentinel database contains allegations of illegal conduct, and there is no filter for weeding out the legitimate complaints from those completely lacking in a factual or legal basis. Yet, by having one s personal information included in a complaint, that person is both accused of an illegal activity and associated with a federal agency s crime enforcement effort. Cf. Fund for Constitutional Gov t v. Nat l Archives & Records Serv., 485 F. Supp. 1, 6 (D.D.C. 1978) ( An individual does not lose his right to privacy simply because he has been investigated and subsequently not charged with any offense. Indeed, such an individual may require even greater protection, especially where ¦ the mere connection of an individual s name with a well-known investigation may be both embarrassing and damaging. ). If an individual is identified through his or her personal information, the release of such information may result in economic and physical danger to the accused, as well as potential embarrassment and harassment. See Island Film, S.A. v. Dep t of 23 Treasury, 869 F. Supp. 2d 123, 136 (D.D.C. 2012) (noting that whether individuals have a privacy interest in their names and addresses under Exemption 6 depends on the context and anticipated consequences of disclosure ) (citing Morley v. CIA, 508 F.3d 1108, 1128 (D.C. Cir. 2007)). Though unintentionally, Plaintiffs demonstrate the potential for abusing personal identifying information because one of their four public benefits for releasing information in the Count I data fields is to convert the Consumer Sentinel database into a consumer review tool akin to Yelp.com. 7 Specifically, Plaintiffs suggest that [d]isclosure of the Company Information Fields would permit the public (including the Plaintiffs) to quickly and efficiently review complaints that have been submitted about entities with which they, or their clients, may do business in order to form an educated opinion concerning those entities business practices. Pls. Mem. Opp n Def. s Mot. Summ. J. at 25 (citing Am. Compl. ¶ 56). This proposed benefit, however, demonstrates the very privacy interest at stake if personal identifying information about an accused individual wrongdoer is released namely that people will use this information to identify the individual and then make judgments and alter their behavior in regard to the accused based on unverified complaints held by a federal agency. This benefit, moreover, 7 Yelp.com is a website that enables consumers to rate and review businesses and services, and potential consumers then can read that information before making a purchasing decision. Plaintiffs suggestion that they lack any interest in using the data obtained to try to identify complainants is irrelevant. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 36. FOIA itself states that records, if not exempt, must be made promptly available to any person, 5 U.S.C. § 552(a)(3) (emphasis added), and the Supreme Court has repeatedly recognized that FOIA is clearly intended ¦ to give any member of the public as much right to disclosure as one with a special interest in a particular document. U.S. Dep t of Def. v. FLRA, 510 U.S. 487, 49597 (1994) (citations omitted). Thus, except in certain cases involving claims of privilege, the identity of the requesting party has no bearing on the merits of his or her FOIA request. Id. (quoting Reporters Comm., 489 U.S. at 771). Once records are released, nothing in FOIA prevents the requester from disclosing the information to anyone else. The statute contains no provisions requiring confidentiality agreements or similar conditions. Swan v. SEC, 96 F.3d 498, 500 (D.C. Cir. 1996). 24 clearly is not the type recognized under FOIA Exemption 6. Cf. Lurie v. U.S. Dep t of Army, 970 F. Supp. 19, 35 (D.D.C. 1997) ( As with FOIA generally, the fundamental question in evaluating the public interest [under Exemption 6] is whether disclosure would provide a view of the agency s activities, thereby revealing what our government is up to. (quoting DOJ v. Reporters Comm. for Freedom of the Press, 489 U.S. 749, 773 (1989)). Similarly, Plaintiffs also propose that [d]isclosure of the Company Information Fields would permit members of the public (e.g., corporations) to quickly and efficiently review complaints that have been submitted about themselves to help identify potential advertising, marketing, or privacy practices which may be perceived by others as failing to comply with legal requirements. Pls. Mem. Opp n Def. s Mot. Summ. J. at 25-26 (citing Am. Compl. ¶ 57). Again, the Court must reject this proposed benefit because, like with the first goal of creating a private consumer review tool, the only relevant public interest in the FOIA balancing analysis [under Exemption 6 is] the extent to which disclosure of the information sought would she[d] light on an agency s performance of its statutory duties or otherwise let citizens know what their government is up to. 8 U.S. Dep t of Def. v. FLRA, 510 U.S. 487, 497 (1994) (quoting Reporters Comm., 489 U.S. at 773). Neither of these purposes sheds any light on the FTC s performance, but rather they only serve purely private interests disassociated from monitoring 8 The FTC aptly describes the problems and risks associated with Plaintiffs misplaced argument that these are recognizable public interests under Exemption 6: Plaintiffs idea that members of the public and businesses could use complaints in the Consumer Sentinel as a proxy for a company s reputation [] is even farther from a cognizable public interest. That idea would shed no light at all on what the agency is up to, while at the same time it would encourage gaming the database by entering false complaints unverified, that could not be challenged or removed against competitors or to punish businesses where a consumer had a bad experience. The Consumer Sentinel cannot be both an effective lawenforcement database and a consumer review site. Def. s Reply Supp. Mot. Summ. J. at 19 n.12. 25 the agency s functioning. Cf. Nat l Archives & Records Admin. v. Favish, 541 U.S. 157, 172 (2004) ( [T]he citizen must show that the public interest sought to be advanced is a significant one, an interest more specific than having the information for its own sake. ). The Court also rejects Plaintiffs argument that consumers who submit complaints through the FTC s website have a reduced expectation of privacy in general. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 23-24. The FTC s online privacy policy states that any information submitted in connection with a consumer complaint may be provided to businesses or individuals in response to ¦ [FOIA] Requests. As the FTC explains, however, consumers are not required to click on, read, or agree to the privacy policy in order to file a complaint. See Tribble Decl. ¶ 15. In addition, individuals accused of misconduct in a complaint never see the privacy policy in the first place. Yet, even if all parties involved actually read and consented to the policy, the policy itself represents only a warning, not a waiver of FOIA privacy rights. As this Court has explained in the context of a similarly phrased privacy clause, parties do not waive their privacy rights merely by acknowledging that the information they were providing could be subject to release under FOIA. 9 Hill v. U.S. Dep t of Agric., 77 F. Supp. 2d 6, 8 (D.D.C. 1999). Here, the FTC s privacy policy does not say that the government will not attempt to protect privacy rights by asserting them, and indeed the government is expected to do so. Id.; see also Lakin Law Firm, PC v. FTC, 352 F.3d 1122, 1125 (7th Cir. 2003) (stating that a warning [on the FTC s website] that FOIA disclosure may be required by law cannot be construed as a waiver by the consumer of the privacy rights protected by the FOIA ). 9 In Hill, the loan application form stated that [a]ll information supplied to Farmers Home Administration (FmHA) by you or your agents in connection with your loan application may be released to interested third parties, including competitors, without your knowledge or consent under [FOIA]. Hill, 77 F. Supp. 2d at 8 (alteration in original). The language therefore is similar to that employed by the FTC here. 26 Next, Plaintiffs offer two additional reasons for releasing the data fields sought in the complaint, but neither alleged public benefit appears to require the release of personal identifying information about the victim or the alleged individual wrongdoer. First, Plaintiffs propose that [d]isclosure of the Company Information Fields would permit the public (including the Plaintiffs) to monitor the effectiveness of the FTC s consumer protection efforts by comparing the FTC s enforcement initiatives to the volume and nature of consumer complaints involving the specific entities against which the FTC brought enforcement action and those entities against which the FTC did not bring enforcement action. Pls. Mem. Opp n Def. s Mot. Summ. J. at 25 (citing Am. Compl. ¶ 53). The Supreme Court, however, has expressed that a public interest is not furthered by disclosure of information about private citizens that is accumulated in various governmental files but that reveals little or nothing about an agency s own conduct. People for the Am. Way v. Nat l Park Serv., 503 F. Supp. 2d 284, 304 (D.D.C. 2007) (quoting Reporters Comm., 489 U.S. at 773). As such, the law mandates that a nexus exists between the records being sought and the legitimate FOIA public interest allegedly being furthered. See Barnard v. Dep t of Homeland Sec., 598 F. Supp. 2d 1, 13 (D.D.C. 2009) (explaining that when the nexus between the information sought and the asserted public interest is lacking, the asserted public interests will not outweigh legitimate privacy interests (citations omitted)); Seized Prop. Recovery, Corp. v. U.S. Customs & Border Prot., 502 F. Supp. 2d 50, 59 (D.D.C. 2007) (explaining that [t]here must be a nexus between the information that is sought under FOIA and the ability of the public to gain an understanding about the agency s operations (internal citation and quotation marks omitted)). Here, Plaintiffs provide no explanation for why personal identifying information about the individuals who file complaints or who are the subjects of complaints while acting in their personal capacity is required to achieve this goal, rather than simply relying on the non-sensitive information from the other data fields that the FTC has agreed to release. See Voinche v. FBI, 27 940 F. Supp. 323, 330 (D.D.C. 1996) (finding that Exemption 6 protects from disclosure names of private citizens who wrote to government officials because there was no reason to believe that the public will obtain a better understanding of the workings of various agencies by learning the[ir] identities ). In fact, Plaintiffs stated benefit focuses exclusively on the specific entities against which the FTC brought enforcement action and those entities against which the FTC did not bring enforcement action. Pls. Mem. Opp n Def. s Mot. Summ. J. at 25 (citing Am. Compl. ¶ 53) (emphasis added). Given that the Court is grappling with the privacy interests of individuals accused in their personal capacity, the nexus between the personal identifying information and the offered public benefit is highly dubious. A similar analysis compels the Court to arrive at the same conclusion when evaluating Plaintiffs final proposed benefit, which is that [d]isclosure of the Company Information Fields would permit the public (including the Plaintiffs) to verify the statistical conclusions published by the FTC concerning the number and type of complaints filed by consumers relating to businesses that operate in specific industries ¦. The public has a particular interest in verifying the FTC s statistics across the range of complaint categories because those statistics are used to gauge the appropriateness of the FTC s allocation of resources and, over time, the effectiveness of the FTC s enforcement actions. Pls. Mem. Opp n Def. s Mot. Summ. J. at 25 (citing Am. Compl. ¶ 54). Though it is generally true that matters of substantive law enforcement policy ¦ are properly the subject of public concern, Reporters Comm., 489 U.S. at 766 n.18, a nexus still must exist between the information sought and the public interest to be served. See Barnard, 598 F. Supp. 2d at 13; Seized Prop. Recovery, 502 F. Supp. 2d at 59. It is not apparent how Plaintiffs purpose is furthered through the release of personal identifying information about the victims or subjects of complaints given the broad set of information the FTC already has agreed to produce. And once again, Plaintiffs describe the public benefit as needing information about complaints filed by 28 consumers relating to businesses that operate in specific industries, not information about individuals alleged to be acting in their personal capacity. Pls. Mem. Opp n Def. s Mot. Summ. J. at 25 (citing Am. Compl. ¶ 54) (emphasis added). As such, the Court need not linger over the balance; something, even a modest privacy interest, outweighs nothing every time. Horner, 879 F.2d at 879. But even assuming that personal identifying information somehow furthered Plaintiffs third and fourth suggested benefits, the Court must conclude that those benefits do not outweigh the substantial privacy interest of protecting victims and individuals accused of wrongdoing from abuse, harassment, and embarrassment given the very real risk of their being identified and the tenuous connection between their personal information and Plaintiffs stated policy goals. Accordingly, the Court concludes that Exemption 6 applies to the personal identifying information in the Company Information Fields, and that information therefore must be withheld under FOIA. See, e.g., Lakin Law Firm, PC v. FTC, 352 F.3d 1122, 1125 (7th Cir. 2003) (finding that names of individuals who complained to the FTC about billing scams were properly withheld under Exemption 6 because that information revealed little about the agency s inner workings); Gov t Accountability Project v. U.S. Dep t of State, 699 F. Supp. 2d 97, 106 (D.D.C. 2010) (finding that names and email addresses were properly withheld under Exemption 6 when there was a clear privacy interest in avoiding disclosure, and such disclosure served no public purpose). 3. Count II: Complainant Geographic Information Field In Count II, Plaintiffs allege that the FTC violated FOIA by withholding information in the Complainant Geographic Information Field, which encompasses a consumer s five-digit zip code entered in the Consumer Address, Zip Code data field. The FTC, on the other hand, 29 argues that the five-digit zip codes constitute personal identifying information that invokes the same substantial privacy interests under Exemption 6 as the information in the Company Information Fields. See Def. s Mem. Supp. Mot. Summ. J. at 33. An agency cannot withhold information under Exemption 6 based on the mere possibilit[y] that the release of such information will invade an individual s privacy interest. See U.S. Dep t of Air Force v. Rose, 425 U.S. 352, 378, 381 n.19 (1976) ( The legislative history is clear that Exemption 6 was directed at threats to privacy interest more palpable than mere possibilities. ). As the FTC notes, Plaintiffs are receiving many pieces of information about a particular complaint, and that information, when combined with a consumer s zip code and the accused s own records, might theoretically enable the accused to identify the consumer. See Def. s Reply Supp. Mot. Summ. J. at 16. The agency, however, provides no evidence to support this argument. See, e.g., Def. s Mem. Supp. Mot. Summ. J. at 33-34 (citing no record evidence to support summary judgment as to Count II); Def. s Reply Supp. Mot. Summ. J. at 16 (same). As the party seeking summary judgment, the FTC bears the initial burden of identifying evidence that demonstrates the absence of any genuine issue of material fact. See Celotex Corp. v. Catrett, 477 U.S. 317, 323 (1986). Because the agency provides no evidence suggesting that disclosure of the five-digit zip code actually or potentially affects the likelihood that the complainant will be identified, the Court cannot conclude that such information implicates a substantial privacy interest. The Court therefore denies the FTC s motion for summary judgment as to Count II. 4. Count III: Comment Fields In response to the FTC s motion for summary judgment on Count III, Plaintiffs argue that the Comment Fields do not contain personal identifying information that implicates Exemption 6. The FTC attests, however, that the fields potentially contain exempt information because 30 [c]onsumers use these fields to explain their story and often include their own or others personal information, including complaints ¦ in which consumers have entered in the comment field their own name, address, telephone number, and email address, similar information for family members or for individuals who are the subject of their complaint, or other personal information such as their occupation and place of work. See Stearns Decl. ¶ 28. For example, based on a random sample of 500 consumer complaints and a larger non-random sample of 12,620 complaints, the FTC identified between 12% and 25% of complaints in which some form of [personal identifying information] may have been accidentally included within the Comment Fields. Am. Compl. ¶ 79. The agency also reviewed a sample set of 600 complaints in the fraud database that contain Gmail addresses, and this examination resulted in 308 redactions of personal identifying information in the Complaint Comments field. See Stearns II Decl. ¶ 18. Further, a similar review of 151 complaints in the identity theft database required 57 redactions in that same field. See id. ¶ 22. Though some of this information, such as social security and credit card numbers, can be automatically redacted by the FTC, see Tribble Decl. ¶ 13, no automated process exists for capturing all similar information because consumers may transcribe the sensitive numbers in varying and unpredictable patterns, and other free-form personal identifying information, such as names and addresses, simply never lends itself to a predictable format that might allow automated redacting. See id. ¶ 14; Stearns II Decl. ¶ 32 (explaining that credit card and social security numbers are automatically redacted in the comment fields only if they appear in a certain format, and other categories of personal identifying information in the comment fields always require manual review due to unpredictable formatting); see also 5 U.S.C. § 31 552(a)(4)(B) ( [A] court shall accord substantial weight to an affidavit of an agency concerning the agency s determination as to technical feasibility under ¦ subsection (b). ). Having found that the Comment Fields may contain personal identifying information, the Court further concludes that this information is effectively similar to that found in the Company Information Fields such that it implicates the same substantial privacy interest because it likewise can be used to identify the victim or the accused. Thus, applying the same balancing of interests performed in the context of the Company Information Fields, the Court again finds that this information must be withheld under Exemption 6. C. Counts I, II, and III: Denial of Requests for Free-Form Fields Under Exemption 7(C) The FTC also seeks to withhold the data fields identified in Counts I, II, and III under FOIA Exemption 7(C), which protects from disclosure information in law enforcement records that could reasonably be expected to constitute an unwarranted invasion of personal privacy. 10 5 U.S.C. § 552(b)(7)(C). Though Exemptions 6 and 7(C) both require agencies and reviewing courts to undertake the same weighing of interests, the balance under Exemption 7(C) tilts more strongly toward nondisclosure because its privacy language is broader than the comparable language in Exemption 6[.] DOJ v. Reporters Comm. for the Freedom of Press, 489 U.S. 749, 756 (1989). The Supreme Court has explained that these phrasing differences reflect Congress s choice to provide greater protection to law enforcement materials than to personnel, medical, and other similar files. See id. Thus, the D.C. Circuit consistently has held that Exemption 7(C) establishes a lower bar for withholding material [than Exemption 6]. ACLU v. DOJ, 655 F.3d 1, 6 (D.C. Cir. 2011); see also Beck v. DOJ, 997 F.2d 1489, 1491 (D.C. Cir. 1993). 10 Just as with Exemption 6, the FTC provides no evidence suggesting that the consumer zip codes at issue in Count II qualify for protection under Exemption 7(C). The Court therefore again must deny the FTC judgment on that issue. 32 1. Law Enforcement Records To show that ¦ documents were compiled for law enforcement purposes, the [agency] need only establish a rational nexus between [an] investigation and one of the agency s law enforcement duties and a connection between an individual or incident and a possible security risk or violation of federal law. Blackwell v. FBI, 646 F.3d 37, 40 (D.C. Cir. 2011) (internal citations and quotation marks omitted); see also Petrucelli v. DOJ, No. CV 11-1780, 2014 WL 2919285, at *13 (D.D.C. June 27, 2014) (same). Here, the FTC attests that records in the Consumer Sentinel database are collected and maintained in furtherance of its responsibility to prevent persons, partnerships, or corporations ¦ from using unfair methods of competition in or affecting commerce and unfair or deceptive acts or practices in or affecting commerce. Stearns Decl. ¶ 15 (citing 15 U.S.C. § 45(b)); Stearns II Decl. ¶ 4 ( The FTC solicits consumer complaints of fraud, identity theft, unfair business practices, and Do-Not-Call List violations to aid in its law enforcement mission. ). In particular, the FTC explains that the database is used to assist the agency in identifying subjects for investigations, as well as for tracking the overall number of complaints and the percentage of law enforcement actions the agency takes targeting the subjects of those complaints. See Stearns II Decl. ¶ 7. Indeed, it is uncontested that [c]onsumer complaints stored in the Consumer Sentinel database have spawned numerous FTC investigations and enforcement proceedings. Id. And as further evidence, the FTC shares information compiled in the database with domestic and international law enforcement partners to enhance and coordinate interagency investigations. See id. ¶ 4. For these reasons, the Court finds that a sufficient nexus exists between the Consumer Sentinel database and the FTC s law enforcement activities such that the records qualify for purposes of Exemption 7(C). 33 2. Privacy Interests and Balancing The D.C. Circuit has explained that [b]ecause Exemption 7(C) provides protection for a somewhat broader range of privacy interests than Exemption 6, privacy interests cognizable under Exemption 6 are cognizable under Exemption 7(C). See Stern v. FBI, 737 F.2d 84, 91 (D.C. Cir. 1984). Thus, having found that privacy interests exist in Counts I and III under Exemption 6, the Court quickly can conclude that the same interests arise under Exemption 7(C). Indeed, Exemption 7(C) takes particular note of the strong interest of individuals, whether they be suspects, witnesses, or investigators, in not being associated unwarrantedly with alleged criminal activity. Dunkelberger v. DOJ, 906 F.2d 779, 781 (D.C. Cir. 1990) (internal quotation marks omitted); see also Fischer v. DOJ, 596 F. Supp. 2d 34, 47 (D.D.C. 2009) ( The D.C. Circuit has consistently held that Exemption 7(C) protects the privacy interests of all persons mentioned in law enforcement records, including investigators, suspects, witnesses, and informants. ). Accordingly, the privacy interests implicated under Exemption 7(C) in this case are substantial. The fields from which Plaintiffs seek information in Counts I and III may contain personal identifying information about consumers who are victims of an alleged crime, which also makes those consumers witnesses and informants. These individuals therefore possess the exact type of substantial privacy interest that Exemption 7(C) aims to protect. See Piper v. DOJ, 374 F. Supp. 2d 73, 78-79 (D.D.C. 2005) ( [I]ndividuals who provide information to the law enforcement authorities ¦ have a privacy interest and their identities have traditionally been protected from disclosure by Exemption 7(C). ); Brown v. EPA, 384 F. Supp. 2d 271, 277 (D.D.C. 2005) (stating that Exemption 7(C) affords broad privacy rights to witnesses and informants in criminal investigations (internal citation and quotation marks omitted)). 34 Those individuals who are identified as alleged wrongdoers likewise possess a substantial privacy interest in their personal identifying information. As the D.C. Circuit has explained, individuals have a strong interest in not being associated unwarrantedly with alleged criminal activity, and given that the Consumer Sentinel database contains unsubstantiated and unscreened allegations, there is no way of knowing whether the wrongdoer is correctly or incorrectly being attached to such unseemly conduct. See Stern, 737 F.2d at 91-92; see also Bast v. DOJ, 665 F.2d 1251, 1254 (D.C. Cir. 1981) (explaining that Exemption 7(C) recognize[s] the stigma potentially associated with law enforcement investigations and affords broader privacy rights to suspects, witnesses, and investigators ); Salas v. Office of Inspector Gen., 577 F. Supp. 2d 105, 111 (D.D.C. 2008) ( Exemption 7(C) recognizes that the stigma of being associated with any law enforcement investigation affords broad privacy rights to those who are connected in any way with such an investigation unless a significant public interest exists for disclosure. ). The Court therefore finds that not only are the same privacy interests implicated by the data fields in Counts I and III as under Exemption 6, those interests actually are even stronger in the context of Exemption 7(C). Finally, because it is the interest of the general public, and not that of the private litigant, that the Court must consider, the only public interest relevant for purposes of Exemption 7(C) is one that focuses on the citizens right to be informed about what their government is up to. Davis v. DOJ, 968 F.2d 1276, 1282 (D.C. Cir. 1992) (quoting DOJ v. Reporters Comm. for Freedom of the Press, 489 U.S. 749, 773 (1989)). And given that Exemption 7(C) s equilibrium is not tilted emphatically in favor of disclosure like under Exemption 6, see Bast, 665 F.2d at 1254, the Court concludes that, for similar considerations as were discussed above in the context of Exemption 6, the privacy interests at stake easily outweigh the limited public benefits of 35 disclosure offered by Plaintiffs. The Court therefore finds that Exemption 7(C) also requires withholding the personal identifying information in the data fields sought through Counts I and III. D. The FTC Is Not Required to Segregate Exempt Information Given the Burden of Manual Review and Goal of Protecting Privacy Interests At this point, the Court has concluded that the data fields sought through Counts I and III potentially contain personal identifying information that is exempt from disclosure under FOIA Exemptions 6 and 7(C). Next, FOIA requires that [a]ny reasonably segregable portion of a record shall be provided to any person requesting such record after deletion of the portions which are exempt under this subsection. 5 U.S.C. § 552(b)(9). An agency, however, need not segregate exempt information if the non-exempt portion is inextricably intertwined with exempt portions. Mead Data Cent., Inc. v. U.S. Dep t of Air Force, 566 F.2d 242, 260 (D.C. Cir. 1977). At the same time, the agency is not required to comply with a request that is so broad as to impose an unreasonable burden upon the agency, such as one that require[s] the agency to locate, review, redact, and arrange for inspection a vast quantity of material. Am. Fed n of Gov t Emps., Local 2782 v. U.S. Dep t of Commerce, 907 F.2d 203, 209 (D.C. Cir. 1990). As the D.C. Circuit has explained, when an agency claims that complying with a request is unreasonable, it bears the burden to provide [a] sufficient explanation as to why such a search would be unreasonably burdensome. Nation Magazine v. U.S. Customs Serv., 71 F.3d 885, 892 (D.C. Cir. 1995); Pub. Citizen, Inc. v. U.S. Dep t of Educ., 292 F. Supp. 2d 1, 6 (D.D.C. 2003). To make this determination, a court may rely on agency affidavits or declarations that show with reasonable specificity why documents withheld pursuant to a valid exemption cannot be further segregated. See Armstrong v. Exec. Office of the President, 97 F.3d 575, 578 (D.C. Cir. 1996); 36 see also Thompson v. Exec. Office for U.S. Attorneys, 587 F. Supp. 2d 202, 207-08 (D.D.C. 2008) (explaining that when considering whether nonexempt information could have been segregated from exempt information and released, courts may rely on an agency affidavit if it provides a sufficient description of the documents and a sufficient explanation of the basis for withholding ). Ultimately, the agency is entitled to the presumption that it complied with the requirement to segregate non-exempt materials. See Hodge v. FBI, 703 F.3d 575, 582 (D.C. Cir. 2013) (citing Sussman v. U.S. Marshals Serv., 494 F.3d 1106, 1117 (D.C. Cir. 2007)). Though some personal identifying information can be automatically redacted, such as certain social security and credit card numbers assuming they are in the proper formats, it is uncontested that the remaining information requires a manual review to redact the material protected by Exemptions 6 and 7(C). See id. ¶ 34 & Ex. J; Tribble Decl. ¶¶ 13-14; Stearns II Decl. ¶ 32. The FTC estimates that completing the manual redaction process for the withheld data fields across all twenty million Consumer Sentinel database complaints would take more than 8,000 hours. 11 See Stearns Decl. ¶ 22. Plaintiffs do not object to the FTC s estimate about the amount of labor needed to perform this manual review, see Pls. Resp. Def. s Stmt. Facts ¶ 12, nor do Plaintiffs provide an argument suggesting that the estimated 8,000 hours of labor does not constitute an undue burden on the agency. Cf. Vietnam Veterans of Am. Conn. Greater Hartford Chapter 120 v. U.S. Dep t of Homeland Sec., No. 3:10CV1972, 2014 WL 1284970, at *4-5 (D. Conn. Mar. 31, 2014) (finding that plaintiff s FOIA request posed an unreasonable burden on the agency to review and redact personal identifying information from approximately 11 The FTC does not provide a separate estimate for reviewing only the data in Counts I and III, given that the Court has denied the agency s motion as to the zip code field in Count II. The Court, however, finds no reason to expect that removing the need to review the single Count II data field would materially affect the agency s burden in responding to Plaintiffs requests. 37 26,000 records because doing so would take an estimated twenty-seven years); Hainey v. U.S. Dep t of Interior, 925 F. Supp. 2d 34, 45 (D.D.C. 2013) (granting summary judgment for the agency when responding to FOIA request would require a search of every email sent or received by 25 different employees throughout a two-year time period, and the agency also would need to individually review each potentially responsive email to confirm its releasability ). Accordingly, based on the FTC s explanation as to why such a search would be unreasonably burdensome, Nation Magazine, 71 F.3d at 892, and absent any contrary argument on Plaintiffs part, the Court must conclude that performing a manual review of the Consumer Sentinel database complaints for exempt personal identifying information would impose an unreasonable burden on the FTC well beyond what FOIA requires from an agency. Such a conclusion, however, only begs the question of whether the Court should find that manual review is required in the first place. Resolving this question requires a different burden and segregation analysis than is ordinarily performed in a FOIA case. Typically, courts discuss the agency s burden and the feasibility of segregating exemption information in the context of the agency s ability to identify the universe of records relevant to a request, see, e.g., Defenders of Wildlife v. U.S. Border Patrol, 623 F. Supp. 2d 83, 91 (D.D.C. 2009) (analyzing the adequacy of the agency s search for relevant records), the physical difficulty of segregating exempt information within the relevant records, see, e.g., Int l Counsel Bureau v. U.S. Dep t of Def., 864 F. Supp. 2d 101, 106 107 (D.D.C. 2012) (ordering in camera review of videos to determine potential segregability), or the challenge of determining whether the exempt information is so intertwined with non-exempt information that removing the exempt information leaves nothing of value left in the record, see, 38 e.g., Mays v. DEA, 234 F.3d 1324, 1327 (D.C. Cir. 2000) (approving of withholding entire grand jury transcript because the excision of exempt information would ¦ produce an edited document with little informational value ). Here, the FTC does not argue that it cannot search for and retrieve the Consumer Sentinel database records, that it cannot physically segregate exempt information, or that making redactions would result in records with no remaining informational value. Instead, the agency s argument for non-disclosure focuses only on the burden of manually identifying and redacting the exempt information across the already retrieved twenty million responsive records within the Consumer Sentinel database. See Stearns Decl. ¶¶ 20-22. Thus, based on the unique facts of this case, the question before the Court becomes whether the FTC can withhold the entire universe of information contained in the data fields when only a small percentage of that information is exempt but redacting the exempt information requires an unreasonably burdensome manual review. If Plaintiffs sought a smaller, more manageable universe of records and not the twenty million complaints in the Consumer Sentinel database, the solution might be simple: the Court could order the FTC to expend a reasonable amount of resources to identify and redact the exempt personal information from each complaint. The facts and equities of this case, however, compel the Court to conclude that the FTC properly withheld the entire universe of information given the burden of removing the subset of exempt information. Specifically, the FTC is attempting to protect the privacy interests of third-party citizens by preventing the disclosure of their personal identifying information, including some citizens who had no control over the FTC possessing their information in the first place. This is not a situation in which an agency seeks to protect its own potentially confidential information such as agency information covered by 39 the deliberative process privilege by withholding a substantially broader set of information that does not contain privileged information. Indeed, if that was the case, the Court might require the FTC to decide between performing the burdensome manual review or producing its privileged information unredacted, rather than allowing the blanket withholding of information that otherwise would serve a legitimate public interest. 12 But here, because the agency aims to protect the private information of citizens by withholding the data fields at issue, and because the manual review needed for redacting such information is unreasonably burdensome, the Court concludes that the FTC properly withheld the data fields under Exemptions 6 and 7(C). E. Plaintiffs Motion for Partial Summary Judgment: Segregating Complaints Submitted through the FTC s Telephone Line Plaintiffs move for partial summary judgment with respect to the Consumer Sentinel database complaints that were received by the FTC through its telephone complaint line and then memorialized by the telephone operator. See generally Pls. Mem. Supp. Part. Mot. Summ. J. In doing so, Plaintiffs argue that because the phone operators are trained to enter information in the correct data fields and to avoid inserting sensitive consumer information, there is no plausible reason to believe that a privacy interest is implicated by the over-the-phone complaints such that manual review is required. See id. at 3. In response, the FTC argues that even if the operators never make mistakes, consumers still give personal identifying information about other private individuals, such as witnesses and the accused, when they complain to the FTC, and the operators correctly enter this information into the Company Information Fields and Comments Fields. See Def. s Reply Supp. Mot. Summ. J. at 3. As such, the agency maintains that like with 12 Of course, if the agency s own information involved other hypothetical interests, such as national security interests, the Court would face a different inquiry. 40 complaints filed through the FTC s website, manual review is required to redact the exempt information. The FTC provides evidence that within the sample of 600 complaints with a Gmail address in the Company Email field, 89 complaints originated through a telephone call to the agency, and 78 of those complaints (88%) contained personal identifying information in the fields Plaintiffs seek through Counts I and III, such as the Company fields, fields labeled for Associated Institution or Suspect Alias, and the Comment fields. See Stearns II Decl. ¶ 19; Tribble Decl. ¶ 9. Such information does not occur because the operators make mistakes, but rather because consumers intentionally report misconduct involving individuals in their personal capacity, just as consumers do when submitting complaints on the FTC s website. See Tribble Decl. ¶ 9. Indeed, the Consumer Sentinel database does not separate complaints about individuals from complaints about companies, so telephone operators must enter all complaints into the fields labeled for alleged corporate wrongdoers. See id. In addition, Plaintiffs focus on the lack of sensitive information, such as social security or credit card numbers, in the Comments Fields is misplaced because Exemptions 6 and 7(C) impose no requirement that the information be especially sensitive or private. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 41-42. Rather, the only question is whether a privacy interest is at stake, and as the Court explained above, the personal identifying information contained in certain data fields implicates such privacy interests. Thus, though it is true that FTC operators are trained not to enter sensitive information, see Tribble Decl. ¶ 9, that fact alone is irrelevant for purposes of this discussion. Instead, the Court finds that complaints received through the FTC s telephone line may contain personal identifying information about alleged individual wrongdoers to the same degree as complaints filed on the FTC s website. The Court 41 therefore denies Plaintiffs motion for summary judgment as to Counts I and III. Finally, the Court already has held that the FTC failed to demonstrate that the five-digit zip codes in Count II must be withheld, so it need not address the issue again here. F. Withholding Complaints from Foreign Sources under Exemption 3 The FTC invokes FOIA Exemption 3, in conjunction with Section 21(f) of the FTC Act, see 15 U.S.C. § 57b-2(f)(2)(A)(i) & (ii), to categorically withhold entire complaints provided by the Canadian Anti-Fraud Centre or furnished through the Ecommerce.gov website. See Def. s Mem. Supp. Mot. Summ. J. at 37. FOIA Exemption 3 permits agencies to withhold documents pursuant to nondisclosure provisions contained in other federal statutes. See 5 U.S.C. § 552(b)(3). The federal statute must require that the information be withheld from the public in such a way as to leave no discretion on the issue, or it must establish particular criteria for withholding or refer to specific types of matters to be withheld. See id. In deciding Exemption 3 applicability, the sole issue for decision is the existence of a relevant statute and the inclusion of withheld material within that statute s coverage. Carter, Fullerton & Hayes, LLC v. FTC, 637 F. Supp. 2d 1, 10 (D.D.C. 2009) (quoting Goland v. CIA, 607 F.2d 339, 350 (D.C. Cir. 1978)). In addition, the FTC attests, and Plaintiffs do not dispute, that the Canadian Anti-Fraud Centre and Ecommerce.gov complaints can be segregated from other Consumer Sentinel database complaints without an unreasonable burden by using custom search filters. See Stearns Decl. ¶ 20. Section 21(f), Subsection (i) of the FTC Act provides that the agency is not required to disclose under FOIA any material obtained from a foreign law enforcement agency or other foreign government agency, if the foreign law enforcement agency or other foreign government agency has requested confidential treatment, or has precluded such disclosure under other use 42 limitations, as a condition of providing the material. 15 U.S.C. § 57b-2(f)(2)(A)(i). Here, the FTC seeks to categorically withhold complaints that were provided by the Canadian Anti-Fraud Centre, which is a Canadian law enforcement agency. See Stearns Decl. ¶ 18. The FTC permits the Canadian Anti-Fraud Centre to access existing complaints and to submit new complaints into the database pursuant to the Consumer Sentinel Network Confidentiality and Data Security Agreement. See id. This confidentiality agreement provides that [a]ll parties participating in the information exchange system do so with the understanding that all Consumer Sentinel [database] information, including all information available on the Consumer Sentinel [database] s restricted website, will be kept confidential. Stearns II Decl., Ex. B. ¶ 5. In addition, under the agreement the FTC agrees that [e]xcept as authorized by law, ¦ the information contained in the Consumer Sentinel [database] will not be released to anyone other than participating agencies and other entities as delineated in this agreement, and to employees of and consultants and contractors of such entities and of the FTC with a need to know such information. Id. ¶ 7. Plaintiffs, relying on the except as authorized by law language, argue that the agreement does not require the FTC to keep information confidential in all circumstances. Though perhaps true, Plaintiffs argument fails because Subsection (i) does not require mandatory confidentiality in all circumstances; instead, the statute permits withholding records whenever the foreign agency has requested confidential treatment. 15 U.S.C. § 57b2(f)(2)(A)(i). Thus, given the unambiguous language of the agreement, the Court finds that the Canadian Anti-Fraud Centre indeed has requested such treatment. Accordingly, the Court grants summary judgment for the FTC on the basis that consumer complaints provided by the Canadian Anti-Fraud Centre must be withheld under Exemption 3. 43 The FTC also argues that complaints in the Consumer Sentinel database which were derived through the Ecommerce.gov website are protected from disclosure under Exemption 3 and Section 21(f) of the FTC Act. See Def. s Mem. Supp. Mot. Summ. J. at 38. Specifically, Section 21(f), Subsection (iii) provides that in response to a FOIA request, the FTC is not required to disclose any material reflecting a consumer complaint submitted to a Commission reporting mechanism sponsored in part by foreign law enforcement agencies or other foreign government agencies. 15 U.S.C. § 57b-2(f)(2)(A)(iii). In response, Plaintiffs concede that Ecommerce.gov is a joint international effort for gathering consumer complaints, and as such, those complaints must be withheld under Exemption 3. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 42. Accordingly, the Court grants summary judgment for the FTC on this issue. G. Count IV: Reasonableness of Cost Estimates for Processing FOIA Requests During the course of Plaintiffs three FOIA requests, the FTC provided four cost estimates for processing information contained in the granted data fields across the twenty million complaints in the Consumer Sentinel database: Table 7 Number of Fields Requested Estimated Time Estimated Cost Source April 25, 2013 17 data fields 32 hours $3,982.40 Rushen Decl. ¶ 6; Stearns Decl. ¶ 9 & Ex. C May 6, 2013 33 data fields Unknown $4,978 September 9, 2013 20 data fields 65 hours $8,581.95 Rushen Decl. ¶ 10; Stearns Decl., Ex. K; AR at 195 September 18, 2013 11 data fields 65 hours $8,581.95 Rushen Decl. ¶¶ 11-12; Stearns Decl., Exs. R, S; AR at 211 Date of Estimate AR at 12-14 In Count IV, Plaintiffs contend that the agency s estimates appear disproportionate to the effort necessary to locate and process the data, see Am. Compl. ¶ 95, and they suggest that the estimates are facially unreasonable because there is no correlation between the price quote and the quantity of information being processed. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 46- 44 47. The FTC moves for summary judgment on the basis that its cost estimates were reasonable given the scope of Plaintiffs requests. See Def. s Mem. Supp. Mot. Summ. J. at 39-41. 1. Plaintiffs Evidentiary Objection Before reaching the merits of the FTC s motion, the Court must address Plaintiffs evidentiary objection to the declarations provided by the FTC in defense of its cost estimates. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 48. Rule 56 allows a party opposing summary judgment to object that the material cited to support or dispute a fact cannot be presented in a form that would be admissible in evidence. Fed. R. Civ. P. 56(c)(2); Ali v. D.C. Gov t, 810 F. Supp. 2d 78, 83 (D.D.C. 2011). At the summary judgment stage, a party is not required to produce evidence in a form that is admissible, but rather the evidence must be capable of being converted into admissible evidence at trial. See Gleklen v. Democratic Cong. Campaign Comm., Inc., 199 F.3d 1365, 1369 (D.C. Cir. 2000); see also Richards v. Option One Mortg., No. 08 Civ. 0007, 2009 WL 2751831, at *1 n.3 (D.D.C. 2009) (explaining that hearsay statements may be converted into admissible evidence if a witness with personal knowledge can testify to them at trial). Thus, hearsay counts for nothing when used to support or oppose a motion for summary judgment, unless it satisfies the evidentiary standard of Rule 56. See Gleklen, 199 F.3d at 1369. Here, Plaintiffs object to the FTC s use of the Stearns and Rushen declarations as evidence to demonstrate the reasonableness of the September 9 and September 18, 2013, cost estimates from Lockheed Martin. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 48. Specifically, Plaintiffs argue that the FTC only attached to the declarations emails in which a different FTC employee reports to the declarant about his communication with the contractor, as opposed attaching an email showing the employee s direct communication with the contractor 45 itself. See Rushen Decl. ¶¶ 10-12 (citing Stearns Decl., Exs. K, R, S). Plaintiffs therefore assert that the declarations rely on hearsay as the basis of their information. In Barnard v. U.S. Department of Homeland Security, the plaintiff made a similar argument for excluding certain statements as inadmissible hearsay because the declarants were told information, rather than obtaining the information from their own review of relevant documents. See 598 F. Supp. 2d 1, 19 (D.D.C. 2009). The Court rejected this argument because FOIA declarants may include statements in their declarations based on information they have obtained in the course of their official duties. Id. (citations omitted); see also, e.g., Thompson v. Exec. Office for U.S. Attorneys, 587 F. Supp. 2d 202, 208 n.4 (D.D.C. 2008) (finding declaration admissible when it was based on an individual s review of [the defendant-agency s] official files and records, [her] own personal knowledge, and the information [she] acquired in performing her official duties ); Hornes v. Exec. Office for U.S. Attorneys, No. 04-2190, 2007 WL 1322088 at *4 (D.D.C. May 4, 2007) ( [The declarant s] statements are based on his personal knowledge, his review of [the agency s] official files and records and information that he acquired in performing [his] official duties ¦. Declarations provided by similarly situated officials have long been recognized as acceptable in FOIA cases. (internal citation and quotation marks omitted)). Stearns and Rushen clearly attest that the statements in the declarations are based on personal knowledge acquired through the performance of their official duties with the FTC. See Stearns Decl. ¶ 2; Rushen Decl. ¶ 1. Indeed, the internal FTC correspondences regarding the contractor s cost estimates, which are attached to the Stearns declaration, demonstrate as much. See Stearns Decl., Exs. K, R, S. Accordingly, the Court denies Plaintiffs hearsay objection because the declarations satisfy the requirements of FOIA and Rule 56. 46 2. Reasonableness of the Cost Estimate Generally, a FOIA requester must pay reasonable costs for the search, review, and duplication of the records it seeks. See 5 U.S.C. § 552(4)(A)(ii)(I); Judicial Watch, Inc. v. U.S. Dep t of Transp., No. CIV. 02-566, 2005 WL 1606915, at *3 (D.D.C. July 7, 2005). A plaintiff s bare allegation that a fee assessment is unreasonable, however, is insufficient to avoid summary judgment. Hall & Assocs. v. EPA, No. CV 13-830, 2014 WL 400677, at *4 (D.D.C. Feb. 4, 2014) (citing Nat l Treas. Empl. Union v. Griffin, 811 F.2d 644, 650 (D.C. Cir. 1987)). Instead, a plaintiff must offer specific analysis to demonstrate that the requested fees are unreasonable. Rosenberg v. U.S. Dep t of Immigration & Customs Enforcement, 954 F. Supp. 2d 1, 12 (D.D.C. 2013). Plaintiffs attempt to demonstrate the unreasonableness of the cost estimates through the lack of correlation between the number of fields to be processed in response to a specific request and the estimated cost of producing the data. See Pls. Mem. Opp n Def. s Mot. Summ. J. at 47. As Table 7, supra, illustrates, it is true that a decrease in the number of fields requested did not always result in a corresponding decrease in the estimated processing cost. For example, the contractor provided the same estimate for the September 9 request that involved twenty data fields as it did for the September 18 request that included eleven data fields. See Tbl. 7, supra. Plaintiffs, however, provide no explanation suggesting why the processing cost must directly correlate with the quantity of data fields to be produced. Though such a relationship may appear plausible, it is just as likely that other factors remain in play which prevent a direct correlation between the number of data fields and the processing cost. But even more fatally, Plaintiffs offer no evidence to support their theory, and it is well established that a lawyer s argument does not substitute for admissible evidence in opposition to a summary judgment 47 motion. See Tom Sawyer Prods., Inc. v. Progressive Partners Achieving Solutions, Inc., 550 F. Supp. 2d 23, 29 (D.D.C. 2008). Thus, not only do Plaintiffs fail to offer specific analysis ¦ to demonstrate [that] the requested fees are unreasonable, Rosenberg, 954 F. Supp. 2d at 12, they provide no admissible evidence rebutting the FTC s motion for summary judgment. See Johnson v. Digital Equip. Corp., 836 F. Supp. 14, 15 (D.D.C. 1993) (explaining that speculation or bald allegations in the absence of actual evidence is insufficient to defeat a summary judgment motion); see also Int l Distrb. Corp. v. Am. Dist. Tel. Co., 569 F.2d 136, 139 (D.C. Cir. 1977) ( [A] party may not avoid summary judgment by mere allegations unsupported by affidavit. ). Accordingly, the Court grants summary judgment for the FTC on Count IV. 13 V. CONCLUSION For the foregoing reasons, the FTC s motion is GRANTED IN PART AND DENIED IN PART, and Plaintiffs motion is DENIED. An order consistent with this Memorandum Opinion is separately and contemporaneously issued. Dated: September 30, 2014 RUDOLPH CONTRERAS United States District Judge 13 The FTC notes that Plaintiffs challenge cost estimates that were not subject to the administrative appeals process. See Def. s Reply Supp. Mot. Summ. J. at 22 n.16. But because the Court finds that Plaintiffs have not demonstrated the unreasonableness of any quote, the FTC s argument is moot. 48

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