G.N. v. Life Insurance Company of North America, No. 4:2020cv08907 - Document 33 (N.D. Cal. 2021)

Court Description: ORDER DENYING 28 MOTION TO DISMISS. Signed by Judge Haywood S. Gilliam, Jr. on 6/25/2021. Case Management Statement due by 7/2/2021 and Further Case Management Conference set for 7/6/2021 02:00 PM. This proceeding will be held by AT&T Co nference Line. The parties are advised that in the event of an audio problem, counsel should be prepared to attend the hearing via Zoom conference at the Courts direction. The court circulates the following conference number to allow the equivalent of a public hearing by telephone.For conference line information, see: https://apps.cand.uscourts.gov/telhrg/ All counsel, members of the public and press please use the following dial-in information below to access the conference line: Dial In: 888-808-6929Access Code: 6064255The Court may be in session with proceedings in progress when you connect to the conference line. Therefore, mute your phone if possible and wait for the Court to address you before speaking on the line. For call clarity, parties shall NOT use speaker phone or earpieces for these calls, and where at all possible, parties shall use landlines. The parties are further advised to ensure that the Court can hear and understand them clearly bef ore speaking at length.PLEASE NOTE: Persons granted access to court proceedings held by telephone or videoconference are reminded that photographing, recording, and rebroadcasting of court proceedings, including screenshots or other visual copying of a hearing, is absolutely prohibited. See General Order 58 at Paragraph III. (ndrS, COURT STAFF) (Filed on 6/25/2021)

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G.N. v. Life Insurance Company of North America Doc. 33 1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 G.N., Case No. 20-cv-08907-HSG Plaintiff, 8 v. 9 ORDER DENYING MOTION TO DISMISS Re: Dkt. No. 28 10 LIFE INSURANCE COMPANY OF NORTH AMERICA, et al., 11 United States District Court Northern District of California Defendants. 12 Pending before the Court is Defendant Life Insurance of North America (“LINA”)’s 13 14 motion to dismiss Plaintiff G.N.’s complaint, for which briefing is complete. Dkt. Nos. 28 15 (“Mot.”), 30 (“Opp.”), and 31 (“Reply”). For the following reasons, the Court DENIES 16 Defendant’s motion.1 17 I. BACKGROUND Plaintiff G.N. was a participant in the Southern California Permanente Medical Group 18 19 (“SCPMG”) employee welfare benefit plan (“the Plan”) governed by the Employee Retirement 20 Income Security Act of 1974 (“ERISA”), 29 U.S.C. §§ 1001 et seq. Dkt. No. 24 (“First Amended 21 Complaint” or “FAC”) ¶¶ 1, 11. The Plan offered by SCPMG included both short-term disability 22 (“STD”) benefits, also referred to as the Compensation Continuance Plan (“CCP”), and long-term 23 disability (“LTD”) benefits. Id. at ¶ 7. As a result of emotional and psychological disabilities, Plaintiff went on leave from her 24 25 position at SCPMG in September of 2016 and filed a claim for STD and LTD benefits. Id. at ¶ 13, 26 15. “During the claims process Plaintiff repeatedly informed LINA that she was filing claims for 27 28 1 The Court finds this matter appropriate for disposition without oral argument and the matter is deemed submitted. See Civil L.R. 7-1(b). Dockets.Justia.com 1 both short-term and long-term disability.” Id. at ¶ 18. LINA denied Plaintiff’s STD benefits 2 claim, “including any and all appeals.” Id. at ¶ 16. And “[d]espite repeatedly being informed, 3 both verbally and in writing,” that Plaintiff was filing claims for both STD and LTD, LINA “never 4 issued a decision” on Plaintiff’s LTD claim. Id. at ¶ 16–17. Plaintiff alleges that the LTD claim is 5 “deemed denied.” Id. at ¶ 17. Following the denial of benefits, Plaintiff brings this action for 6 relief under Section 502 (a)(1)(b) of ERISA, 29 U.S.C. Section 1132(a)(1)(B). Id. at ¶ 1. United States District Court Northern District of California 7 II. LEGAL STANDARD 8 Federal Rule of Civil Procedure 8(a) requires that a complaint contain “a short and plain 9 statement of the claim showing that the pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2). A 10 defendant may move to dismiss a complaint for failing to state a claim upon which relief can be 11 granted under Federal Rule of Civil Procedure 12(b)(6). “Dismissal under Rule 12(b)(6) is 12 appropriate only where the complaint lacks a cognizable legal theory or sufficient facts to support 13 a cognizable legal theory.” Mendiondo v. Centinela Hosp. Med. Ctr., 521 F.3d 1097, 1104 (9th 14 Cir. 2008). To survive a Rule 12(b)(6) motion, a plaintiff must plead “enough facts to state a 15 claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007). 16 A claim is facially plausible when a plaintiff pleads “factual content that allows the court to draw 17 the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 18 556 U.S. 662, 678 (2009). In reviewing the plausibility of a complaint, courts “accept factual allegations in the 19 20 complaint as true and construe the pleadings in the light most favorable to the nonmoving party.” 21 Manzarek v. St. Paul Fire & Marine Ins. Co., 519 F.3d 1025, 1031 (9th Cir. 2008). Nonetheless, 22 Courts do not “accept as true allegations that are merely conclusory, unwarranted deductions of 23 fact, or unreasonable inferences.” In re Gilead Scis. Sec. Litig., 536 F.3d 1049, 1055 (9th Cir. 24 2008). 25 III. DISCUSSION 26 A. 27 In Khoja v. Orexigen Therapeutics, the Ninth Circuit clarified the incorporation by 28 Requests for Incorporation by Reference reference doctrine. 899 F.3d 988 (9th Cir. 2018). The incorporation by reference doctrine is a 2 1 judicially-created doctrine that allows a court to consider certain documents as though they were 2 part of the complaint itself. Id. at 1002. A document may properly be incorporated by reference 3 “if the plaintiff refers extensively to the document or the document forms the basis of the 4 plaintiff’s claim.” Id. at 1002 (citing U.S. v. Ritchie, 342 F.3d 903, 907 (9th Cir. 2003)). This is 5 to prevent plaintiffs from cherry-picking certain portions of documents that support their claims, 6 while omitting portions that weaken their claims. Id. However, it is improper to consider 7 documents “only to resolve factual disputes against the plaintiff’s well-pled allegations in the 8 complaint.” Id. at 1014. United States District Court Northern District of California 9 Both parties seek to incorporate the SCPMG Employee Benefit Handbook, although 10 Plaintiff includes only an excerpt and LINA includes the whole document. Opp. at 3; Reply at 4. 11 Because the complaint “necessarily relies” on this document and neither party contests the 12 document’s authenticity or relevance, the Court considers Exhibit 26, the full SCPMG Employee 13 Benefits Handbook, an appropriate subject for incorporation by reference. See Coto Settlement v. 14 Eisenberg, 593 F.3d 1031, 1038 (9th Cir. 2010). 15 As relevant to interpreting the terms of the Plan, LINA seeks to incorporate Exhibit 1, the 16 Claim Consulting Agreement (CCA) governing the STD benefits, and Exhibit 22, the Group Plan 17 governing LTD benefits. Mot. at 11. LINA contends that Plaintiff “explicitly alleges” these two 18 documents “as forming the basis of her claims for disability benefits.” Mot. at 11–12. But 19 because LINA offers these documents to contradict Plaintiff’s allegations, the Court DENIES 20 LINA’s request to incorporate Exhibit 1 and 11. Khoja, 899 F.3d at 1014. 21 LINA also seeks to include numerous letters, emails, and a call summary to demonstrate 22 Plaintiff’s failure to exhaust administrative remedies. Mot. at 12–14. These documents are not 23 referred to extensively in the complaint and they do not form the basis of plaintiff’s claim. See 24 Adan v. Kaiser Foundation Health Plan, No. 17-cv-01076-HSG, 2018 WL 1174559, at *4 (N.D. 25 Cal. March 6, 2018) (finding letters sent from insurance company to the plaintiff were not 26 extensively referred to in the complaint by plaintiff and thus were inappropriate for incorporation 27 by reference). Consideration of these documents would be more appropriate at the summary 28 judgment stage. See M.O.R.E., LLC v. U.S., No. 12-cv-03609-JST, 2015 WL 509321, at *3 (N.D. 3 1 Cal. Aug. 28, 2015) (“The incorporation by reference doctrine ‘is a narrow exception aimed at 2 cases interpreting, for example, a contract. It is not intended to grant litigants license to ignore the 3 distinction between motions to dismiss and motions for summary judgement.’”) (quoting 4 Levenstein v. Salafsky, 164 F.3d 345, 347 (7th Cir. 1998)). 5 6 All remaining requests are DENIED. 7 B. 8 LINA moves to dismiss Plaintiff’s FAC on two grounds. First, LINA argues that it is not a 9 proper defendant for the STD benefits claim. Second, LINA argues that Plaintiff failed to exhaust 10 11 United States District Court Northern District of California Accordingly, the Court GRANTS LINA’s request to incorporate by reference Exhibit 26. 12 Motion to Dismiss administrative remedies for any LTD benefits claim. i. Proper Defendant LINA contends that Plaintiff’s STD claim fails because it cannot be liable for the relief 13 sought as a matter of law. Mot. at 14. Plaintiff responds that LINA is a proper defendant because 14 it has complete decision-making power and “authority to resolve benefits claims.” Opp. at 1, 12. 15 To support her argument that LINA is a proper defendant, Plaintiff relies on Cyr v. Reliance 16 Standard Life Insurance Co., 642 F.3d 1202 (9th Cir. 2011), and Spinedex Physical Therapy USA 17 Inc. v. United Healthcare of Arizona, Inc., 770 F.3d 1282, 1297 (9th Cir. 2014). In Cyr, the Ninth 18 Circuit addressed who can be sued under § 1132(a)(1)(B), the subsection at issue here. 642 F.3d 19 at 1205–07. It noted that the subsection’s text does not limit who may be sued, and overruled 20 previous decisions holding that potential defendants were limited to plans and plan administrators. 21 Id. at 1206–07. The court of appeals held that a plaintiff may bring suit against a defendant under 22 1132(a)(1)(B) “as long as that party’s individual liability is established.” Id. at 1207. It further 23 explained that “[i]t is not enough to identify a plan administrator as a potential defendant” because 24 a “plan administrator can be an entity that has no authority to resolve benefit claims or any 25 responsibility to pay them.” Id. But the court of appeals concluded that the plan insurer at issue, 26 which was “responsible for paying legitimate benefits claims,” was a proper defendant. Id. 27 28 The Spinedex court later “read [Cyr] to hold that proper defendants under § 1132(a)(1)(B) for improper denial of benefits at least include ERISA plans, formally designated plan 4 United States District Court Northern District of California 1 administrators, insurers or other entities responsible for payment of benefits, and de facto plan 2 administrators that improperly deny or cause improper denial of benefits.” 770 F.3d at 1297. It 3 also held that a proper defendant could include a “fiduciary” that “exercises any discretionary 4 authority or discretionary control respecting management of such plan or exercises any authority 5 or control respecting management or disposition of its assets . . . [or] has any discretionary 6 authority or discretionary responsibility in the administration of such plan.” Id. at 1298. The 7 court concluded that United could not be a proper defendant based on any “responsibility to pay 8 benefits” since the plan at issue was “self-insured.” Id. at 1298. But the court found there to be a 9 discrepancy in the record, in that the district court had held that United was not an “administrator,” 10 while defendants stated in their appellate briefing that United was a “claims administrator.” Id. 11 The Ninth Circuit thus remanded for further proceedings because it was unclear whether United 12 was “a formally designated or de facto administrator.” Id. 13 Here, Plaintiff alleges that LINA both insured and administered the Plan. FAC ¶ 6. But 14 relying on documents as to which the Court found incorporation by reference improper, LINA 15 argues that “LINA was designated as a claim administrative services provider” for STD benefits, 16 responsible only for the review of claims and appeals, while “SCPMG was entirely responsible for 17 the payment of all STD benefits.” Mot. at 14. Plaintiff contends that under Spinedex a plan 18 administrator is “always a proper defendant to a claim for benefits under ERISA.” Opp. at 11. 19 LINA acknowledges that the Spinedex court “noted that a claim administrator could be a possible 20 defendant in a claim for ERISA plan benefits,” but argues that it “did not actually find that the 21 claim administrator in question was a proper defendant.” Reply at 4. That is beside the point: 22 Spinedex held that proper defendants “at least include administrators that improperly deny or 23 cause improper denial of benefits.” Spinedex, 770 F.3d at 1297; see also Smith v. Univ. of S. Cal., 24 No. LA CV18-06111 JAK (AFMx), 2019 WL 988681, at *4 (C.D. Cal. January 22, 2019) (finding 25 “sufficient allegations” that the defendant third-party administrator “caused the alleged improper 26 denial of benefits” and thus was “not an improper defendant”). In light of this authority, and 27 viewing the allegations in the light most favorable to the Plaintiff, the Court finds that LINA has 28 not established as a matter of law at this stage that it is not a proper defendant for the STD claim. 5 1 2 United States District Court Northern District of California 3 The Court thus DENIES LINA’s motion to dismiss Plaintiff’s STD claim. ii. Administrative Exhaustion LINA contends that Plaintiff failed to submit any LTD claim. Mot. at 15. Plaintiff argues 4 that “her claim was at all times for both STD and LTD benefits” because her “disability leave 5 lasted an entire year.” Opp. at 12. Contrary to LINA’s position that Plaintiff’s filed claim was 6 only for STD benefits, Plaintiff alleges that she submitted a claim for both STD and LTD benefits. 7 FAC ¶ 15. But the parties dispute the relevant requirements for administrative exhaustion of LTD 8 benefits. Plaintiff refers to the SCPMG Benefit Handbook, which “directs plan participants to the 9 Permanente Human Resources department for claims submission.” Id. at 4. LINA argues that 10 Plaintiff failed to provide specific documents required by the LTD Group Policy, an exhibit the 11 Court has found inappropriate for consideration at this stage. Mot. at 15. 12 Generally, an ERISA claim for denial of benefits requires that a plaintiff “must avail 13 himself or herself of a plan’s own internal review procedures before bringing suit in federal court.” 14 Vaught v. Scottsdale Healthcare Corp. Health Plan, 546 F.3d 620, 626 (9th Cir. 2008) (citing 15 Diaz v. United Agric. Employee Welfare Benefit Plan & Trust, 50 F.3d 1478, 1483 (9th Cir. 16 1995)). This “exhaustion doctrine” is consistent with ERISA’s “background, structure and 17 legislative history,” and serves to reduce frivolous litigation. Diaz, 50 F.3d at 1483. 18 “Consequently the federal courts have the authority to enforce the exhaustion requirement in suits 19 under ERISA, and [ ] as a matter of sound policy they should usually do so.” Id. (citations and 20 quotations omitted and brackets in original). “However, when an employee benefits plan fails to 21 establish or follow ‘reasonable claims procedures’ consistent with the requirements of ERISA, a 22 claimant need not exhaust because his claims will be deemed exhausted.” Barboza v. California 23 Ass’n of Pro. Firefighters, 651 F.3d 1073, 1076 (9th Cir. 2011) (citations omitted). 24 The Ninth Circuit has recognized exhaustion of remedies as “an affirmative defense the 25 defendant must plead and prove.” Albino v. Baca, 747 F.3d 1162, 1166, 1171 (9th Cir. 2014); 26 Norris v. Mazzola, No. 15-CV-04962-JSC, 2016 WL 1588345, at *5 (N.D. Cal. Apr. 20, 2016) 27 (applying Albino to ERISA cases). In Albino, the court of appeals held that questions of 28 exhaustion generally should be resolved on a motion for summary judgement. 747 F.3d at 1168. 6 1 But it explained that dismissal is appropriate in the “rare event” that “failure to exhaust is clear on 2 the face of a complaint.” Id. Here, it is not clear from the face of the complaint that Plaintiff failed to exhaust 3 4 administrative remedies. Plaintiff asserts that her allegations are clear in that “she both submitted 5 a long-term disability claim and exhausted her administrative remedies in relation to that claim.” 6 Opp. at 8 (citing FAC ¶ 15–21). As Plaintiff notes, the SCPMG Benefit Handbook directs plan 7 participants to Human Resources “for submission of long-term disability claims.” Plaintiff argues 8 that she followed this procedure by informing SCPMG when she went on disability leave that her 9 earliest expected return to work date was in one year and that she “wished to file claims for 10 benefits.” Id. In all, the Court finds that this is not the “rare event” where failure to exhaust is evident United States District Court Northern District of California 11 12 from the face of the complaint. See Albino, 747 F.3d at 1168. Plaintiff’s position strikes the Court 13 as somewhat strained, but whether Plaintiff or Defendant is correct as a factual matter is a question 14 for the summary judgment stage. The Court thus DENIES LINA’s motion to dismiss Plaintiff’s 15 LTD claim. If Defendant succeeds on its exhaustion defense at summary judgment, the Court will 16 not hesitate to terminate this case on that basis and require Plaintiff to properly exhaust. 17 // 18 // 19 // 20 // 21 // 22 // 23 // 24 // 25 // 26 // 27 // 28 // 7 1 IV. CONCLUSION 2 The Court DENIES LINA’s motion to dismiss. The Court SETS a telephonic case 3 management conference on July 6, 2021, at 2:00 p.m. The Court DIRECTS the parties to submit 4 a joint case management statement by July 2, 2021. All counsel shall use the following dial-in 5 information to access the call: 6 Dial-In: 888-808-6929; 7 Passcode: 6064255 8 For call clarity, parties shall NOT use speaker phone or earpieces for these calls, and where 9 at all possible, parties shall use landlines 10 United States District Court Northern District of California 11 12 13 14 IT IS SO ORDERED. Dated: 6/25/2021 ______________________________________ HAYWOOD S. GILLIAM, JR. United States District Judge 15 16 17 18 19 20 21 22 23 24 25 26 27 28 8

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