Panzarella v. Navient Solutions Inc, No. 20-2371 (3d Cir. 2022)
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Navient serviced the student loans of Matthew Panzarella. Matthew listed his mother (Elizabeth) and brother (Joshua) as references on student loan applications and promissory notes and provided their cell phone numbers. He became delinquent on his loans and failed to respond to Navient’s attempts to communicate with him. Call logs show that over five months, Navient called Elizabeth's phone number four times (three calls were unanswered) and Joshua's number 15 times (all unanswered), using “interaction dialer” telephone dialing software developed by ININ.
The Panzarellas filed a putative class action, alleging violation of the Telephone Consumer Protection Act, 47 U.S.C. 227, by calling their cellphones without their prior express consent using an automatic telephone dialing system (ATDS). Navient argued that its ININ System did not qualify as an ATDS because the system lacked the capacity to generate and call random or sequential telephone numbers. The Third Circuit affirmed summary judgment for Navient, without deciding whether Navient’s dialing equipment qualified as an ATDS. Despite the text’s lack of clarity, Section 227(b)(1)(A)’s context and legislative history establish it was intended to prohibit making calls that use an ATDS’s auto-dialing functionalities; the record establishes that Navient did not rely on random- or sequential number generation when it called the Panzarellas.
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