Lupia v. Medicredit, No. 20-1294 (10th Cir. 2021)Annotate this Case
On a Monday, Medicredit, a debt collection agency, received a letter from a consumer, plaintiff-appellee Elizabeth Lupia, demanding that it cease calling her about an unpaid medical debt. The next day, before Medicredit processed the letter, it called Ms. Lupia again about the debt. This call served as grounds for Ms. Lupia's suit under the Fair Debt Collection Practices Act (FDCPA). According to Medicredit, its Tuesday call was a bona fide error, thereby shielding the agency from liability. Lupia argued Medicredit’s policy allowed for more time than that: permitting up to three business days of lag time between its receipt and processing of mail (which was how long it took Medicredit to process the letter). For that, Lupia contended, Medicredit could not shield itself under the bona fide-error defense. The district court agreed and granted Lupia’s motion for summary judgment. On appeal, Medicredit challenged Lupia’s standing in federal court and claimed the district court committed several reversible errors in granting Lupia’s motion. After review, the Tenth Circuit found no merit in any of these claims, and affirmed the district court.