US Laws, Codes, Statutes & Cases

 
    §  1075.  "311  citizen service center reports." (a). Definitions. For
  the purposes of this section,  the  term  "department"  shall  mean  the
  department  of  information  technology and telecommunications. The term
  "directory assistance call" shall mean any  call  received  by  the  311
  citizen  service  center that is entered into the 311 computer system in
  the directory assistance category. The term "request for service"  shall
  mean any call received by the 311 citizen service center that is entered
  into the 311 computer system in the request for service category.
    b.  Within  seven  business  days  from  the  end  of  each month, the
  department shall submit in electronic  format  to  the  speaker  of  the
  council,  the  public  advocate and each community board, and shall make
  available on the city's official website, a  report  regarding  requests
  for  service  received  by the 311 citizen service center since April 1,
  2004, disaggregated on a month-by-month and fiscal  year-by-year  basis.
  Such  report  shall  include,  but  not  be  limited  to,  the following
  information:  (1) the total number of requests for service  received  in
  each  request  for  service category by each agency or agencies to which
  the requests for service were directed; (2) the total number of requests
  for service received in each resolution status category by each  request
  for  service  category  and  by  each  agency  or  agencies to which the
  requests for service  were  directed,  where  such  information  can  be
  directly accessed by the 311 citizen service system; and (3) the average
  resolution  time  for each request for service category by the agency or
  agencies to  which  requests  for  service  were  directed,  where  such
  information  can be directly accessed by the 311 citizen service system.
  The data  contained  in  the  report  shall  be  provided  citywide  and
  disaggregated  by  zip  code,  community  district, council district and
  borough.
    c. Within seven  business  days  from  the  end  of  each  month,  the
  department  shall  submit  in  electronic  format  to the speaker of the
  council, the public advocate and each community  board  and  shall  make
  available  on  the  city's official website a report regarding directory
  assistance calls received by the 311 citizen service center since  April
  1,  2004,  disaggregated  on  a  month-by-month  and fiscal year-by-year
  basis. Such report shall include, but not be limited to,  the  following
  information:    the  total number of directory assistance calls received
  for each directory assistance category by each  agency  or  agencies  to
  which the directory assistance calls were directed.
    d.  Within  seven  business  days  from  the  end  of  each month, the
  department shall submit in electronic format to each community  board  a
  list setting forth all requests for service that were identified to have
  occurred  in  the  respective  community  district  received  by the 311
  citizen service center during the immediately preceding month,  as  well
  as  all  unresolved  requests for service from prior months. Such report
  shall include, but not be limited to, the following information for each
  request for service: (1) the  request  for  service  category;  (2)  the
  agency  or  agencies to which the request for service was directed; and,
  (3)  the  current  status  of  the  request  for  service,  where   such
  information can be directly accessed by the 311 citizen service system.
    e. The department shall convene a quarterly meeting of representatives
  from each of the community boards within the city to discuss the content
  and  format  of  the  reports  required  to be prepared pursuant to this
  chapter.