US Laws, Codes, Statutes & Cases

 
    §  8-1005 Notices. a. Upon initial contact, whether by telephone or in
  person, with an individual seeking benefits and/or services  offered  by
  the  agency  or  an  agency  contractor, the agency or agency contractor
  shall determine the primary  language  of  such  individual.  If  it  is
  determined  that  such individual's primary language is not English, the
  agency or agency contractor  shall  inform  the  individual  in  his/her
  primary language of the right to free language assistance services.
    b.  The  agency  shall  provide in all application and recertification
  packages an 8 1/2 inch x 11 inch or larger notice advising  participants
  that  free language assistance services are available at its offices and
  where to go if they would like an interpreter. This notice shall  appear
  in all covered languages.
    c.  The agency and each agency contractor shall post conspicuous signs
  in every covered language at all agency offices  and  agency  contractor
  offices   informing   limited  English  proficient  individuals  of  the
  availability of free language assistance services.
    d. Other covered agencies. Upon initial contact, whether by  telephone
  or  in  person,  with  an  individual  seeking  benefits and/or services
  offered by an other covered  agency,  the  other  covered  agency  shall
  determine  the  primary language of such individual. If it is determined
  that such individual's  primary  language  is  not  English,  the  other
  covered  agency  shall inform the individual in his/her primary language
  of available language assistance services.