Maryland Department of Aging Section 11G;

      (a)      A provider shall establish an internal grievance procedure to address a subscriber's grievance.

      (b)      An internal grievance procedure shall provide for:

            (1)      The opportunity for a subscriber to submit a written grievance to the provider; and

            (2)      A response from the provider within 45 days after receipt of the written grievance as to the investigation and resolution of the subscriber's grievance.