Maryland Department of Aging Section 11G;
(a)   A provider shall establish an internal grievance procedure to address a subscriber's grievance.
(b)   An internal grievance procedure shall provide for:
(1)   The opportunity for a subscriber to submit a written grievance to the provider; and
(2)   A response from the provider within 45 days after receipt of the written grievance as to the investigation and resolution of the subscriber's grievance.